We booked an executive room for family as we live around the corner but felt they needed their own space, which they had appreciated. The executive room was £99 with £5 secure parking cost. It wasn't even worth half of that.
Upon walking into reception, there was a "wet floor" sign despite there clearly having been no wet floor in a long time. They just couldn't be bothered to remove it. I came to this conclusion because rubbish, debris and grime settled all over the floor. In reception, we waited to check in (at about 7pm) before finally having to ring a bell to even be acknowledged. Eventually, a woman greeted us (chewing gum!) and offered no kind of personality as and found us and told us to pay upfront (as procedure). She didn't even make eye contact with any of us. We saw signs on the door offering to take suitcases which for our elderly parents, they could have used, but this was not offered at all. On the walk to the room, we took 2 flights of stairs (no lifts - and mum struggles to walk!) the stairs themselves were covered in debris and hadn't seen a Hoover since their invention.
Not one to let the small things dampen a good time, we went down to the bar which was abandoned, both of customers and staff. We waited for fifteen minutes, looking around to find someone willing to serve us. Eventually we had to go to the other side of the building to ask reception for this. They seemed quite arrogant and rude by exclaiming that there were indeed staff there, but where, we have no idea because we didn't see a single soul. They made us feel stupid for having to ask to be served. Eventually someone came and served massively inflated priced drinks in a lovely but deserted bar area. I walked into the dining room to be nosey to find it empty. Along one wall, it seemed that there were tills covered with plastic or something - seemingly suggesting "not in business". At least that's how we saw it. And the lack of customers (and staff) seemed to confirm that. For a hotel that's given their bar area and restaurant a big money makeover, I found this odd. The bar offers no cocktails and very limited drinks when we were eventually served so we went down to curry mile. The best part of the evening. Upon returning to the hotel about 10.55 on a Saturday might their bar was closed. The waiter/batman/receptionist did reopen it to allow us to buy only bottled drinks but these were very expensive. £20 for 2 double spirit and soda.
All in all, I think this hotel is a massive let down and disappointment. Over priced and the staff inconsiderate to guest needs. The building itself is dated and unclean. The executive rooms are tiny with two single beds pushed together (when a double was requested) and at £99 for the room and in Fallowfield, this is disgusting. My first and only experience with Best Western and I will encourage all friends on Facebook and Twitter to avoid. less