23/11/2015 ancientobserver, London, UK
We stayed here for 2 nights in November. As many others have said, this placed is tired. Very, very tired. It also has more stairs than Machu Picchu, but without the grand vistas, and you have to carr... more
We stayed here for 2 nights in November. As many others have said, this placed is tired. Very, very tired. It also has more stairs than Machu Picchu, but without the grand vistas, and you have to carry your own suitcases.. Just vistas of badly painted public spaces and worn out stair carpets.
The room we were given for 2 nights did not have a working shower. Its only temperature was Very hot. We complained in the morning, and they said they would fix it. In the evening we were told that maintenance had known for some time that the shower could not work. We were offered a different room for the second night. The second room had been available for our first night, so why were we given a room with no shower?
It is not worth going on about the bad points - there were too many of them.
On the good points, the reception staff were nice. The cooked breakfast was good, but they had very little fresh fruit when we were there.
On the noise that others have complained about - we were lucky as both our rooms were quiet. less
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review
Thank you for your comments following on from your recent stay with us.
I am sorry to hear that you had encountered several problems with your room and shower; we are working to fix the issue with the hot/cold water mix and should have this completed soon. Regarding the bedrooms we do have a refurbishment plan which will start in the New Year.
Sorry for any inconvenience this caused you; if you would like to discuss this further please do call me direct at the hotel.