Rude and unhelpful
25/05/2019 Nicolelynnbenton8, Honolulu
We checked in at 3pm, and found we were in a room that was very loud with traffic noise. When we asked if we could switch rooms to one along the back of the hotel, we were flatly told no, they were f... more
We checked in at 3pm, and found we were in a room that was very loud with traffic noise. When we asked if we could switch rooms to one along the back of the hotel, we were flatly told no, they were fully booked for the night. I understand being fully booked, but there was one other car in the parking lot. It was obvious that there were still a lot of people who would be checking in for the night. The lack of consideration showed was very upsetting. I took a photo to show just how close the rooms are to the road. This is a noisy road with busy traffic! Don’t stay here unless there are no other options. less
nick1777, Manager at Best Western Willits Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.