Terrible stay/ rude staff
We were travelling with our family for a medical appointment for our son. We reserved this hotel because it had a pool. In addition reserved to queen beds. On arrival the front desk clerk was beyond r... more
We were travelling with our family for a medical appointment for our son. We reserved this hotel because it had a pool. In addition reserved to queen beds. On arrival the front desk clerk was beyond rude. I queried about the pool as it looked like the lights were off, she was abrupt and rude and told me it is closed. Disappointed, I expressed it was not clear on the website when booking - no apologies instead she said " it is- I can show you- you needed to read it". ( When we looked later we found it was not clear- this information was at the bottom of a lengthy page accessable, and a link that needed to be clicked on). Our room had two beds that said they were queens- the standard sizing for a queen did not match up - these beds were tiny. When returning to the front desk to address this problem, I offered to pay for a bigger room, or a cot, as my family could not physically fit in the beds.......I was told " there is nothing, you should have booked a family room". I asked for a refund and was simply refused. We could not even get extra linens, so we had to use a yoga mat, and linens from our vehicle for my husband to sleep on. less
Sat Salaria, General Manager at Best Western Williams Lake Hotel, responded to this review
Dear Guest,
We highly apologies for your inconvenience. We are very sorry as pool is close during this uncertain time and we are planning to open as soon as possible. We will discuss this matter with our front desk regarding extra bedding and will do our best to provide you better service in future. Please give us another chance to serve you better.
Kind regards!