Worst customer service. Rude!!
Parents checked in here with 2 younger kids. Upon checking in they were not told there were no kids allowed, nor there was no payments to be made upon checkout with a debit card. I call next morning t... more
Parents checked in here with 2 younger kids. Upon checking in they were not told there were no kids allowed, nor there was no payments to be made upon checkout with a debit card. I call next morning to resolve the issue only for the manager herself to right away get angry saying she had a big party there a mth ago(nothing to do with us) and she had to pay out of pocket costs.
Stating they no longer accept payments but only credit card which she wanted to keep chrgn 200$ every day. Also she asked who is staying with the guest and she immediately got angry about kids being in the hotel like they were unwanted. She kept wanting to argue with me over the phone being extremely rude.
I have worked in hotel as well as front desk staff is not to treat guests with such hostility. We are to respect the guest(s) also because we represent a hotel chain.
200$ everyday chrgd to ur credit card is crazy because the manager has trust issues.....
Usually 50$ up to 250$ to hold on the credit card during the stay for damage deposits yes. But to keep wanting to chrg a guest(s) credit card is insane. Also not to give a guest an option on how to pay upon check out because someone in the past trashed a room at this hotel.....WOW to the manager here. less
Satwant S, Manager at Best Western Williams Lake Hotel, responded to this review
We highly apologies for your inconvenience. Hotel never said-Kids are unwanted. Our concern was safely for your lovable's in this extra ordinary unsafe time as they were staying in the hotel for birthday celebration. And it is clearly mentioned on our website that" Hotel is open for essential workers and certain tourist may not be allowed." We are also sorry for payment issue as credit card declined and we were not able to hold any money to secure our second night payment. Again we are very sorry for your inconvenience. Stay well and stay safe.