This was a booking in a private room for family to celebrate a senior members birthday and several rooms were required for overnight stays. We found the staff helpful and polite from the outset and there was a sense of professionalism and genuine interest across the board. There was no sign of the artificial smile which so often manifests itself in staff, all were lively, keen, and genuinely friendly and helpful.
18 people including 5 children gathered for the meal. Meet and greet drinks were dispensed without delay and the bar was well covered, missing the usual 'abandoned periods' which many hotel bars suffer from. The food was pre ordered and easily covered almost every item on the menu but a high standard was maintained and service was efficient and quick. We stuck to the brasserie menu for ease of choice but no-one had anything but praise for the standard of the food.
Those staying over were quite pleased with the rooms and found them clean and well appointed. The building is very old and retains much of the original character. This means there might be the odd draught and sticking window catch but this, in my opinion adds to the experience. Our stay in the Shaftoe Room, with its quaint four poster bed was very pleasant. The bed was extremely comfortable.
Breakfast was very good. Again staff were very ably attending to guests needs and there was absolutely nothing to complain about. The full English was very tasty, hot, and freshly cooked. Other variants were equally tasty and all of the group were well satisfied with a hearty start to their day, well fed for their journeys home.
The hotel is situated within a country park and a large herd of Fallow Dear are resident there. This is an attraction for guests and locals who come to see these wonderful animals and feed them. Food is available at reception for a small fee but a bag of carrots does not go amiss for the almost tame animals who are always up for a feed.
Our whole experience at Whitworth Hall was thoroughly enjoyed and the staff were a big part of this, each end every one of them deserving a thank you for their friendly, efficient demeanour. Rarely have I seen a hotel which scores so many positives. They have a pride in their hotel and their work and the customer benefits greatly from this. We will certainly use this wonderful location again. less