Has potential ....
This place has all the ingredients to be a 5 star stop-over ... a great location, a friendly bunch of staff (bar one), good food and a historic property. Unfortunately, at the moment not enough attention to detail is paid to get the best out of those ingredients, in my opinion.
Upon arrive you traverse a long drive through the deer park which is a great start to your stay, but when you reach the hotel the car park signage is dark/dim so it was difficult in the pouring rain to find the car park. At check-in the receptionist gave us a welcome smile but as soon as she realised we were on a SE deal, she frankly dismissed us with an unfriendly tone, that bordered on rude. It was a cold day and the small lounge area by the bar and the corridors leading to the bedrooms were very cold, as was our room when we reached it. A fair size and clean, the room was fine for our short stay. I prefer a proper shower, rather than a spray over the bath, but there was plenty of hot water and big towels.
We ate dinner in the ornate dining room, which was noticeably warmer than the rest of the place and we were attended to by a very affordable and genial gentlemen. All the other restaurant servers were brilliant too. There wasn't a big menu, I chose potato skins and the lamb. The skins were very plain, but fine. The lamb was cooked divinely and it was a huge portion. Full marks for that chef.
In the morning the breakfast room was already full and we could hear people chuntering as we waited to be seated, which took a while. Then we realised why, one poor young man was the only person on duty, trying to service 60/70 guests. He was doing his level best and kept his cool with guests even though some were losing theirs. Consequently, the cold breakfast table remained pretty empty through-out our breakfast. We asked for brown sugar for our porridge, but apparently the kitchen had none. Laughable, as when we got back to our room, there was plenty of sugar sachets!
Check-out (by a different lady) was fine and she even contacted us after our visit in-order to send-on an item of clothing my wife left behind. Great service there.
So, as you can see, the leadership team really need to provide their front line colleagues with the help and resources they need to run this hotel to its best efficiency. The staff are friendly and want to do a good job, but are let down in their ability to service guests. If all the positive attributes of this hotel were brought together and ran smoothly, it would be a 5 stars destination ... I do hope the leadership team will take this feedback on-board positively and action change. less
WHGeneralManager, General Manager at Best Western Whitworth Hall Hotel, responded to this review
First of all i would like to thank you for taken the time to write us a review. We highly value all of our guest comments as this is essential for our continually growth and improvement as a business. We have taken on board all you feedback and have implemented new policies to improve the guest experience. We hope to see you again in the near future.