Spent 2 nights, one on a voucher deal. Booking process chaotic, spoke to almost all the reception staff because they managed to loose our booking not once but twice (something about computer ) very pl... more
Spent 2 nights, one on a voucher deal. Booking process chaotic, spoke to almost all the reception staff because they managed to loose our booking not once but twice (something about computer ) very pleasant and they did apologise for their mistakes.
First impressions good, it is a lovely setting in the deer park with small lake and the
Main house is pleasant ,several extensions. Nice public area as you enter.
Our voucher included a meal allowance and as the restaurant was closed n the first night we asked if we could use the deal on the second - not possible - surprising as the hotel would have made a lot more money if we had...... Brasserie meal not impressive, stodgy pasta dish, lot of reliance on fried goods. Again the service was pleasant but not efficient. For example I saw someone on the next table ask for salt as thier cellar was empty - the waiter took the cellar from another table, replacing it with the empty cellar ! This was not the only time we experienced such unprofessional service. The hotel was not full, there were lots of staff around, and to be honest I felt they were more interested in chatting to each other than serving - I'm not the only person here to comment on this. Not impressed by breakfast, it was fine but have had much better from less 'upmarket' establishments.
The room itself was spacious, slightly dated decor, on first impressions clean but several lapses such as broken tiles in the bathroom - where the shower barely functioned, and dust on items such as the tissue holder.
I note that a lot of reviews here relate to good service for events such as weddings, and I can see it would be a delightful setting. When we left they were beginning to prepare for a large weeding in a couple of days. I kind of got the impression that this was where the attention was, not on everday customers. less