Average Hotel; very expensive on college football game weekend
04/10/2016 Susan B, Castle Rock, United States
Hotel was okay...but way over-priced. Maintenance decided to paint on a Saturday while hotel was sold out. Smell was horrible! The hotel charges too much during WA State college football game weeken... more
Hotel was okay...but way over-priced. Maintenance decided to paint on a Saturday while hotel was sold out. Smell was horrible! The hotel charges too much during WA State college football game weekend. They really take advantage of the situation! Breakfast was good, though! less
BWWheatlandInn, Director of Sales at Best Western Wheatland Inn, responded to this review
Thank you for your recent stay and review. We do appreciate your business and the important feedback.
I'm sorry your experience was just "average". We strive to provide each guest a great value for what they pay. Regarding price...yes, we do charge more for event weekends, such as Cougar home football games. It's simply a matter of supply & demand. However, we do set our room rates with a VERY competitive price.
Regarding the smell/maintenance...I'm sorry the smell of paint was bothersome during your stay. In efforts to keep our property as well-maintained as we do, we must do regular up-keep. This sometimes includes painting. We try to limit the exposure where possible, but because we are a popular hotel, it is sometimes difficult. We often sell out during the middle of the week, too. I do apologize for the inconvenience though.
On the positive side, I'm glad you enjoyed the full, hot breakfast we provide in the mornings. Many people love it!
We do hope you'll come and stay with us again, perhaps on a non-event night, where the prices are lower. Thank you again for your stay.
Caleb A. Cox
Director of Sales & Marketing