Noisy kids ruined stay
12/12/2016 BorisSWort, Seattle
Not the hotel's fault, but I had noisy kids staying in the room above me at night, and very early in the morning the kids in the room next door decided it would be fun to sing "jumping on the bed" whi... more
Not the hotel's fault, but I had noisy kids staying in the room above me at night, and very early in the morning the kids in the room next door decided it would be fun to sing "jumping on the bed" while jumping on the bed. Obviously the parents were clueless.
For some reason I was given a handicap room. I would have preferred a regular room. The shower in the handicap room was horrible. The room was large. I thought the bed was comfortable. Breakfast was not very good. Little selection and quality was bad. You need to serve bacon, not ham.
Room looked clean and the staff was friendly. I would stay here again, but not in a handicap room and I will eat breakfast elsewhere. less
BWWheatlandInn, Director of Sales at Best Western Wheatland Inn, responded to this review
Thank you for your recent stay. We really appreciate your business! Thank you, also, for taking the time to give us feedback about your stay. It is vitally important to us.
Even though, as you noted, it wasn't our fault for the noisy kids, I do apologize for the inconvenience. Nobody likes that sort of disruption while staying in a hotel.
With regard to the room you were assigned, I'm not sure exactly what day you stayed, and we may have been full. However, when you visit again, please make sure to ask for a standard K or QQ room. Usually we are able to accommodate that request.
I'm glad you enjoyed the bed and cleanliness of the room. Our staff does an amazing job keeping the property tidy and presentable. Lastly, thanks for the comment on breakfast. While it was surprising, as our full, hot breakfast is usually one of the most appreciated amenities, it is good to get your input.
Please do come again. We look forward to serving you again in the future. I'm sure your visit will be better. Thanks again for your stay and feedback!
Caleb A. Cox
Director of Sales & Marketing