" We Did Not Have A Good Time "
19/09/2018 David M, El Cajon, California
We stayed at the Best Western Westminster Inn and did not have a good time. We picked this hotel because it had some of the better reviews in the area. I ordered a Handicap accessible room and when I ... more
We stayed at the Best Western Westminster Inn and did not have a good time. We picked this hotel because it had some of the better reviews in the area. I ordered a Handicap accessible room and when I tried to enter the bathroom the sliding door was broken and it was almost impossible to close and open the bathroom door. I also saw that the tub area was very slippery and it had no rubber mats to make sure handicap people don't fall. When I called the front desk they told me they don't have those mats. Wow ! Then after I spoke with a lady washing the laundry about the mats, about an hour later she showed up with a rubber mat. The front office still did not know about it. The hotel is very noisy and it is very hard to get any sleep. The cars, motorcycles and trucks are racing down the roadway which is very close to the rooms. And the next morning when my wife and I tried to take a shower there was NO HOT WATER ! None ! What a Joke! less
Syed S, Manager at Best Western Westminster Inn, responded to this review
We apologize that your stay wasn't pleasant, we strive for superior customer care and are saddened we didn't fulfill your expectations. We are firm believers that all reviews help us improve and make us better. It is through your comments that we can look for alternatives to better service our guests. Although front office were unable to provide you with a mat we are happy housekeeping was able to provide you with one. We will enhance our communication with each department and only look for improvement. The water issue was looked by a plumber and we should no longer have that issue. We thank you for your comments and hope you will still continue to be a loyal Best Western guest.