Sleeping desk attendant and dirty room.
Every year we travel to Cali to go to Disneyland. Last year and this year we stayed at this hotel. Last year the hotel was decent, not the best, but good location and okay price. This year though we h... more
Every year we travel to Cali to go to Disneyland. Last year and this year we stayed at this hotel. Last year the hotel was decent, not the best, but good location and okay price. This year though we had so many problems. The room was dirty, under the beds were not sealed off, so we found a nerf gun, tic-tacs, and a lot of dirt under both queen beds. The walls were dirty, but what really got us was how dirty the shower was. On top above the tile in the shower there was so much dirt and dust! There was dirt on the walls above the tile as well. And when we got there the shower floor was also dirty and had dirty footprints on it. The room is always extremely humid, if you turn on the AC its not as humid, but it gets super cold; same with the heater.
The day we came back from Disney we got to our room at about 1am. Our key cards weren't working to open the door. So instead of us being able to relax and go to bed so we can leave the next morning we had to go up to the front desk. When we walked in, there was a guy at the desk sleeping with his shirt unbuttoned and his feet on the desk. We rang the bell 4 times before he woke up. He was very discombobulated and disorientated. When he finally woke up I told him our keys weren't working and then he asked me for my name and room number 4 times, finally got my account up, stared at the screen, and asked me again, "What was it that you needed?" Finally we were able to get our keys.
I understand that its late and people are tired, but what most respectable places do is have their employees sleep in another room and have some sort of alarm so that when people walk in the person isn't sleeping right in front of the desk. I was very tired as well, and just wanted my keys to work to open my door. Very tacky... And this year the price of the room per night for the kind of service I got... terrible. less