could be better
16/11/2015 lenyDorchester_Uk, england
stayed just one night here. the room is spacious, the reception friendly and efficient. the location is very good with many good eating places nearby. we managed to find a space to park our car in the... more
stayed just one night here. the room is spacious, the reception friendly and efficient. the location is very good with many good eating places nearby. we managed to find a space to park our car in the pub car park next door, free from 18.00 to 8.00. unfortunately there was no shower in room 202. that is to say, there IS a shower but it is not working as it seems to just be planted on the wall for decoration purposes. the water pressure terrible, so bath is not a satisfactory option either!! there was not a single hanger in the wardrobe. I understand you get what you paid for, but really, with a little more care this could really be a good choice of hotel, good value for money, great location and good breakfast too. less
General M, Manager at BEST WESTERN Westminster Hotel, responded to this review
Dear lenyDorchester_Uk, thank you for taking the time to provide feedback regarding your recent stay at The Westminster Hotel, Chester. I am pleased that you found our staff to be of a welcoming nature as we do strive in delivering "hotels with even more personality" throughout our hotel.
On the other hand i am extremely disappointed on the two points regarding problems with the shower/bath and no hangers in your room as these minor faults can disturb a positive experience.
I have discussed your points raised with management, our maintenance team will perform an audit on all of our rooms and reform any damages with showers and pressure rates.
The same will apply to our room attendants who will ensure that a minimum of 5 hangers are available in every room in our hotel, apologies as this could of been rectified if acknowledged during your stay.
To that end I hope we can welcome you back in the near future and show that we do strive in delivering the best possible stay. Kind Regards The Westminster Hotel, Chester.