I have mixed feelings about this hotel, this is the 5th and last stay here. We have been using it as a base for the hospital which was fantastic only two miles away and 5 mins on the bus.
The pros are free car park, great breakfast, massive clean rooms and great location.
The first four stays was just my husband and I, and all in all fairly good. We ate in the restaurant and the food was great, we had a three course meal and glass of wine for £14.99 each very reasonable.
We had various levels of service depending on what staff were on. They all seemed to be polite but some seemed to CARE more than others.
As our last trip was just for a check up we decided to take our little girl who is 7, she was very excited as she love staying in hotels. We really enjoyed the food in the restaurant so instead of stopping for something to eat on our two hour journey we decided to head straight to the hotel and eat .
BIG MISTAKE no kids menu come on best western sort this out, who in this day and age doesn't cater for children, there was nothing light or appropriate for her to eat. Unfortunately my husband and I had had a couple of drinks or I would have got in the car and gone somewhere else but it was getting late. I made a bit of a fuss about it but the lady didn't seem to care so I had to fork out paying £9.90 for a chicken Kiev and chips that she hardly touched.
The meal I ordered was pork loin in cider when it came it was a pork chop, I didn't say anything because it was lovely so I just ate it but didn't go unnoticed, also when I ordered my dessert coconut and almond tart I asked for ice cream. When it came out it was with chocolate ice cream so I asked the waitress for vanilla as I didn't think chocolate went with jam, she then told me they had ran out of vanilla which is fine but give me another choice then like cream or custard don't just put chocolate on because that's all you have. I don't think this would have happened iif Maureen had been working.
NEVER did we get asked if everything was ok with the meal and when I mentioned to the lad working that I was disgusted with the the lack of kids options he seemed to just shrug.
Will we be staying again no I don't think so, in fact other then the words spoke in the restaurant we barley spoke 30 words to the rest of the staff . No one asked if we had a good journey / where were we from/ nothing but the basic here's your key, there's the room etc so my last question WHERE IS THE PERSONALITY ? less