15/05/2016 Peter T, Sudbury, United Kingdom
Like it says on the tin! Nice comfortable clean room but in desperate need of an update from its 70s decor. Strange lamps and furniture and the bathroom just about adequate but needing a refit. The ba... more
Like it says on the tin! Nice comfortable clean room but in desperate need of an update from its 70s decor. Strange lamps and furniture and the bathroom just about adequate but needing a refit. The bar had no cask beers etc. so we just crossed the main road to the excellent Grosvenor pub, where the pub food was superior to the hotel bar fare. However the very friendly and ever smiling staff made up for dated facilities. Good value for money at £229 for two nights and a filling breakfast. Now a Great Western I presume that a full refurbishment will be due shortly. That and the lovely staff would ensure a further visit. Incidentally more than adequate parking. less
Al M, Owner at BEST WESTERN Westminster Hotel, responded to this review
Thank you for your feedback. We do take it very seriously. We have recently purchased this hotel and have now instructed designers for a complete refurbishment of the public areas and our bedrooms and corridors. Unfortunately the previous owners suffered a lot due to the recession and could not reinvest in the business.
We will be spending £500k to overhaul the business. Thank you for your comments about the staff. We really do believe we have a great team here at The Westminster.
I do hope you decide to visit us again to see our progress.