Does the job
08/09/2018 Steph T, Norwich
There was a group of us with a good price of £60 for the night that was convenient for location for us, but it was the same night as a wedding party so the hotel had tried to help by putting us in the... more
There was a group of us with a good price of £60 for the night that was convenient for location for us, but it was the same night as a wedding party so the hotel had tried to help by putting us in the separate building of rooms so the noise wouldn't disturb us...but I think perhaps we would have been better off in the main building.
The detached house, required us to go through door after door, staircase after staircase to get to the loft...only to find our room card did not work for the actual room no matter which way etc...so another trek back to reception to sort. It was indicated it seemed to be a common occurance (yes the whole "don't put the key card next to your mobile"... sadly it being the only thing in my hand should mean its not that). The room is lovely in height and size, just a small window opening which didn't provide much ventilation in a very hot room which gave us a very uncomfortable nights sleep. Also, being in the loft im guessing it had a water tank as the pressure for the taps and shower was awful, and if you wanted warm water then it literally dripped. Can't fault the décor of the bathroom...just sadly the functioning of it in that building needs sorting. You do get little soap gels, plastic cups etc. The room also had a kettle and biscuits etc. A hairdryer was found in the draw but again was of a little use for my roomie so she had to use her own which she thankfully packed. My roomie also struggled to get the tv working, I found the on/off button for the tv (As well as a button on the wall by the beds) behind the tv itself lol! Wifi was good.
In the evening we used the bar and had food which was lovely. But the music playing was as if we were out clubbing. Breakfast was fine, a choice of cereals, fruits, brown/white bread, juices and a limited hot breakfast (only scrambled egg as a choice of egg). I mean considering the price, its fine...just the niggles didn't make it feel a smooth time sadly. less
kieran1368, Manager at Best Western Westley Hotel, responded to this review
Thank you for taking the time to send us your feedback, we really value this and want to keep trying to make our customer's experience the best it can be.
We appreciate the inconveniences you faced may have made your experience less enjoyable, we will take your feedback into consideration moving forward. If you have any more comments or concerns please feel free to email over to email@example.com.
Thank you once again and we hope to see you at The Westley again soon.