While I encountered one very lovely, competent, and kind front desk person during our stay I was very displeased overall. The room I was sold over the phone/internet had a sofa in addition to a queen ... more
While I encountered one very lovely, competent, and kind front desk person during our stay I was very displeased overall. The room I was sold over the phone/internet had a sofa in addition to a queen sized bed, along with a roll in shower. The room I received had a queen bed and 1 chair, no pull out, and the shower required a step over of about 1 foot. The grab bar by the toilet was also too high (not to mention the paint falling off the wall in that area), definitely a no go from my Mom who is 90 and mobility challenged. The front entrance, which is supposed to be accessible, has an extremely steep and long ramp that my Mom was exhausted by going into the hotel and afraid to even try descending. We were moved to another room in the hotel which hadn't been cleaned after the previous guest, and then moved again, this time to a clean room. This room was in the middle of a very long hotel hallway, between the 2 elevators. I was able to get my Mom out through the back entrance which had a far less difficult ramp, but to get her there I had to use the desk chair to wheel her to the elevator (it was 60 steps for me, a very long journey for her) and then help her over all the doorways with her walker. I had asked for some adjustment to my bill for the trouble and have yet to hear anything from a manager. The rooms are inexpensive, but not well maintained. They ones that are clean are cleaned well. This property is down at heel - there are some newer pieces of furniture but it needs paint, re-plastering in places, and better lighting in the halls. The carpeting in the hallway, while jazzy and fun, is not good for older people trying to navigate the space. A neutral piece with less of a pattern would be better. less