This place deserves zero stars. I booked two nights for my pregnant wife and I as we were visiting her sick grandma. As we drove into the parking lot something was off. We walked in, greeted by a man in the front desk who asked for my last name, picture id, and credit card. Didn't say another word to me, hade sign and initial paperwork and told us our room number. My wife asked for a vending machine and ice machine and he said there were machines in the first and third floor. When we went to get water and ice, the first floor ice machine was in the middle of the hallway, dusty and had a dirty bucket that held a tube that went into the machine and the vending machine was off and out of service, I went upstairs to the third floor machines, a bit more clean looking but the machine had no bottled water.
Go back downstairs to my room and a hotel worker had the backdoor open and was smoking. The smoke smell got into my room and now I'm just annoyed because my poor wife has no water and now is bothered by the smell which affects me too since I have seasonal asthma.
Tried to just get to bed since it was already past midnight and to our surprise, DIRTY SHEETS! Now I am increasingly irritated, tired and disgusted.
Walk back to the front desk and tell the man my issues and request a total refund. I would not stay in a place so shady. He said well the vending machine must be empty (no duh) and I can switch you to another room but I can't give you a refund because I am not authorized and no one is here. Don't hotels have managers on duty for this type of stuff? Ridiculous! He then tells me he doesn't have any bottled water for us.
I go back to the room to take my wife out and grab our things and return to the front desk and told him I couldn't have my wife stay here without having drinkable water and he has the nerve to point to a jug of water with oranges that looked like it had been sitting there for days and came straight from the sink.
I told him I would be leaving and would forfeit the amount for the room. He just said ok but I could move you to another room and for $1 each he would bring bottled water to my room. I thought you didn't have water, I told him which he responds by saying of it's in some rooms. What?! I just told him I can't and won't stay here. He totally disregarding what really was important, having safe drinking water for my wife and unborn child andhaving a clean and safe place to sleep. It is now almost 1am and I have to go find another place that would give us a room at that time.
Thankfully was able to book a room in Holidays Inn and feel comfortable.
Please do not stay here! I never received my money back and feel like I deserved it! less
Billy H, Manager at Best Western Westgate Inn, responded to this review
I would like to apologize for the issues you had here at the Best Western Westgate Inn. I would also like to apologize for the worker (not a hotel worker) with back door open and smoking. There are signs on all exit doors not to keep them open while smoking or being propped open. Again, my apologizes for all the issues you had to encounter here at the Best Western. I will we talking with the staff to fix this issue.
Thank you for your survey.