Third time here, not the charm
19/10/2016 pitmanette, Middle of the cornfields, PA
i was very disappointed with my stay here this time, although not with the night clerk-she was fabulous. I was so tired, having driven up from Greensboro, NC that day, the problems started when I got ... more
i was very disappointed with my stay here this time, although not with the night clerk-she was fabulous. I was so tired, having driven up from Greensboro, NC that day, the problems started when I got to my room. I took off my shoes first thing, my feet were dying. I reached for a tissue out o the wall dispenser and the entire dispenser fell out of the wall. Then I went into the bathroom and noticed how tight it was, basically no room around the toilet. In the room, the refrigerator was making an annoying ticking sound, we had to keep the tv on all night to sleep. The sounds from the other rooms and the parking lot were particularly loud. All I wanted to do was eat and sleep, in a comfortable room. I was so disappointed. This was my third time at this location and even though I had booked ahead, and used my Best Western card, it seemed I was given no consideration. I wasn't looking for special consideration, only human consideration. I come to York about once a year to come to a destination bookstore. I will probably not come back to this location, I deserve better. less
Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
We are extremely sorry for the experience you encountered and have taken all comments to fix any issues described. We are under construction, a work in progress, and do hope you will allow us one more chance in the future to make your stay fabulous once have finished renovations. Again, we are terribly sorry for your experiences!!!