When I first came in the lobby it looked much nicer than the photo they have online. That picture should be changed. Anyway I have a few complaints but most are minor. First off the front desk clerk did not acknowledge I was a gold member so I wasn't sure about the points I was going to receive. I've gone to other best westerns and they always give me a choice of points or goody bag, this time I wasn't given a choice. Again minor. The room seemed nice upon entering except for a mild odor. Once you were inside you didn't notice it anymore. My biggest complaint which I didn't report til I was leaving was that the toilet ran constantly, at first it made a noise as if it was filling but this was constant. To avoid the noise we just closed the door. However, the next morning it continued to run and no matter what I did it wouldn't stop. Breakfast was fairly decent, waffles, pancakes, cereal and hot eggs and sausage both days we stayed. In the evenings you could hear the people walking and screaming or talking way too loud in the hallway. Thin walls I guess. The beds were not the greatest, just ok. Overall the hotel wasn't too bad, just a few minor tweaks and it would probably be much better. If I was in the area I might come back but I usually go to another Best Western in Paradise which is closer to the stuff I do so I doubt I'll go back. less