I would not recommend staying here...
When we checked in, we noticed the faucet in the bathtub was running, not dripping, but running. However the water knob was stuck and we could not turn it off or obviously, use the shower at all. We a... more
When we checked in, we noticed the faucet in the bathtub was running, not dripping, but running. However the water knob was stuck and we could not turn it off or obviously, use the shower at all. We asked that they fix it, as we had to head out for the day. They assured us it would be fixed when we got back.
We got back at 10 pm and walked into a flooded bathroom. I called, asked for another room and they said they'd get back to me in a few minutes. An hour later - 11 pm - they knock on the door and say they can move us to a room they save for emergencies. It was 11:00 pm and my daughter was exhausted from a volleyball tournament and asleep in bed, so I asked if we could move in the morning. They said no problem.
The next morning they move us to a new room and say we don't have to pay for the first night. Cool. New room has stained, sagging ceilings in the bathroom but all is working, so fine. I go to check out, and they charged me for both nights! I reminded the woman that she herself said I would not have to pay for the first night and she acted like she had no idea what I was talking about.
She eventually took it off , but this entire hotel was a cluster! Beds were comfortable - I will give them that. But otherwise, I'd steer clear. less
Billy H, General Manager at Best Western Westgate Inn, responded to this review
I would like to apologize to you about the issues you had while you were staying at the Best Western. I have made notes in these issues and they are being worked on. Again, I am very sorry you did not enjoy your stay.