Best Western Westgate Inn

I arrived at the facility the same night that I needed to stay. The staff was very helpful and the hotel was very clean. Best Western is fast becoming my go to hotel for business trips. The rooms are always clean and the coffee is always hot! less

Stayed one night, needed adjoining rooms- was guaranteed this upon reservation. When we arrived they could not give adjoining rooms even though I was traveling with an elderly parent who is deaf. This led to no sleep due to checking on him all night, the tub in my parents room had continuous leak. There are bleach stains on the second floor hallway. One bed had dirty sheets, and my young daughter asked why there were blood stains on her towel if she wasn't bleeding (gross). When asked if they could accommodate us any better or compensate us, front desk could have cared less and said there fully booked. Which is probably only because they had out of order rooms. Never again, there are Wyndams all around it, stay at one of those. They look newer and maybe their staff are more considerate to people who have special needs. less

This place deserves zero stars. I booked two nights for my pregnant wife and I as we were visiting her sick grandma. As we drove into the parking lot something was off. We walked in, greeted by a man in the front desk who asked for my last name, picture id, and credit card. Didn't say another word to me, hade sign and initial paperwork and told us our room number. My wife asked for a vending machine and ice machine and he said there were machines in the first and third floor. When we went to get water and ice, the first floor ice machine was in the middle of the hallway, dusty and had a dirty bucket that held a tube that went into the machine and the vending machine was off and out of service, I went upstairs to the third floor machines, a bit more clean looking but the machine had no bottled water. Go back downstairs to my room and a hotel worker had the backdoor open and was smoking. The smoke smell got into my room and now I'm just annoyed because my poor wife has no water and now is bothered by the smell which affects me too since I have seasonal asthma. Tried to just get to bed since it was already past midnight and to our surprise, DIRTY SHEETS! Now I am increasingly irritated, tired and disgusted. Walk back to the front desk and tell the man my issues and request a total refund. I would not stay in a place so shady. He said well the vending machine must be empty (no duh) and I can switch you to another room but I can't give you a refund because I am not authorized and no one is here. Don't hotels have managers on duty for this type of stuff? Ridiculous! He then tells me he doesn't have any bottled water for us. I go back to the room to take my wife out and grab our things and return to the front desk and told him I couldn't have my wife stay here without having drinkable water and he has the nerve to point to a jug of water with oranges that looked like it had been sitting there for days and came straight from the sink. I told him I would be leaving and would forfeit the amount for the room. He just said ok but I could move you to another room and for $1 each he would bring bottled water to my room. I thought you didn't have water, I told him which he responds by saying of it's in some rooms. What?! I just told him I can't and won't stay here. He totally disregarding what really was important, having safe drinking water for my wife and unborn child andhaving a clean and safe place to sleep. It is now almost 1am and I have to go find another place that would give us a room at that time. Thankfully was able to book a room in Holidays Inn and feel comfortable. Please do not stay here! I never received my money back and feel like I deserved it! less

When we checked in, we noticed the faucet in the bathtub was running, not dripping, but running. However the water knob was stuck and we could not turn it off or obviously, use the shower at all. We asked that they fix it, as we had to head out for the day. They assured us it would be fixed when we got back. We got back at 10 pm and walked into a flooded bathroom. I called, asked for another room and they said they'd get back to me in a few minutes. An hour later - 11 pm - they knock on the door and say they can move us to a room they save for emergencies. It was 11:00 pm and my daughter was exhausted from a volleyball tournament and asleep in bed, so I asked if we could move in the morning. They said no problem. The next morning they move us to a new room and say we don't have to pay for the first night. Cool. New room has stained, sagging ceilings in the bathroom but all is working, so fine. I go to check out, and they charged me for both nights! I reminded the woman that she herself said I would not have to pay for the first night and she acted like she had no idea what I was talking about. She eventually took it off , but this entire hotel was a cluster! Beds were comfortable - I will give them that. But otherwise, I'd steer clear. less

My wife and had a nice and relaxing stay at this Best Western. We stayed in the king suite with the Jacuzzi, and found it to be a very relaxing feature. The hotel was clean, and especially for NYE was very quite. less