Disappointed Rewards Member
03.06.2019 Destination275016,
Upon arrival the entry door was under construction and blocked off with trucks and roofing lifts thru out the parking lot and apparently had been going on for weeks and we were not made aware of it at... more
Upon arrival the entry door was under construction and blocked off with trucks and roofing lifts thru out the parking lot and apparently had been going on for weeks and we were not made aware of it at reservation making time or confirmation a couple of days before arriving.
Received an e mail form Best Western thru York, Pa.org for a promotion of a $25.00 voucher for dinner next door at Quaker Steak & Lube, which was never received or acknowledged, Spoke to manager Billy Hall and he was looking into it, 2 weeks later still nothing. The marketing Manage of Quaker Steak & Lube was aware of it , she had been involved in the contract with Best Western for these $25.00 gift cards, guess they were given to staff and family.
The Owners/ Mangers are of India descent no problem, except their whole family lives, cooks, eats & sleeps in several of the rooms on the 3rd floor and the odor of their cooking spice Curry is overwhelming and then Housekeeping trying to cover it up with air freshener.
And then to top it off the last 2 nights we were bitten by spiders, we actually checked out a night early and stayed at another hotel
Very Very Disappointed and Sadden by the fact that Best Western is represented this way. Have stayed at many of BW Hotels and never had this experience and believe some sort of restitution is due for this very bad expereince less
Billy H, Manager at Best Western Westgate Inn, responded to this review
I would like to apologize for the stay that you had. I did let the desk clerk know that for you to use the voucher you did need to book you room under the package rate. Since the package was not booked that is why we had no idea about the voucher.
Again, I would like to apologize about your stay and the confusion of the voucher and meal package.