Best Western Westfield Inn

Poorly cleaned and badly maintained rooms. In-wall AC unit malfunctioning. Very, very lax COVID protocol enforcement despite signs to the contrary. Security non existent. Broken, noise ice maker on 2nd floor and hallway fire extinguisher case embellished with duct tape. Gap between HVAC and wall clear to outside allows bugs to enter. No grill on bathroom vent fan shows tons of dust/debris. Very old kitchen area with electric stove (coil burners) delapidated and filthy (kitchen area not shown in marketing pictures on website). Refrigerator freezer completely iced over and refrigerator barely cold. These are only the highlights. less

This was a wonderful place to call home for the few days I was in town. Firstly thank you to the check in staff for allowing me to check in early after my red eye flight. This allowed me to get a nap for an hour and get totally refreshed before walking around the town. I was flying in and out of JFK and the train station is right there by the hotel which was super convenient. Had a room on the 3rd floor and I was shocked at how spacious and well appointed the rooms were. Easily walkable to the cute downtown area full of shops and restaurants. less

I have stayed in this property a number of times over the last three years and have always been very satisfied with all aspects of the hotel the rooms are spacious modern , very clean and well equipped ,connectivity is excellent as is sleep quality . The bathroom is of a similar standard with reasonable combination of pump action and individually packaged toiletries . Water pressure is good as is water temperature. Housekeeping is efficient and professional with strong adherence to COVID restrictions . The major advantages of the property is without doubt the staff , Luisa ,Wilson ,Ngozi and Roberta on the front desks are consistently polite friendly and helpful as is Claudelle in housekeeping , that said all the staff I came into contact with demonstrated the same standards , due to COVID 19 breakfast is currently a grab and go bag from reception which I didn’t try, but I am sure it is going to be more than adequate. In short for a property at this price point they offer excellent value for money and a very comfortable stay. less

Very impressed! Totally updated in July 2020, the rooms and even linens were brand new. Not only condition, but style...very much on a par with fancier brands. Location is unbeatable, right in downtown so we walked to lots of restaurants and stores (free parking for hotel guests.). Very quiet rooms despite proximity to RR line to Newark...could only hear occasional toots as if in the distance, absolutely no vibration or other train noise. Front desk staff were solicitous and efficient, personally bringing up extra sheets and towels weighing a few minutes, and extending our stay for late checkout before our Newark airport flight. The town itself is totally charming and affluent, lush parks and top notch stores and a variety of restaurants (including long standing Chez Catherine next door.). This experience changed our view for the better for the Best Western brand. Will stay again next time we have flights into or out of Newark airport. less

Not all rooms have microwave. After requesting, on was provided. Then due to noise above, we had to change rooms. No microwave either, and we were told that. Why did mgmt not move from another room? Refrigerator is not a refrigerator but is a wine cooler with set temp which can't be lowered and is set at 48 deg, not sufficient to cool. Breakfast is sparse and one must ask for items that are advertised but not provided. Beds are comfy and clean as expected. less