Best Western Westfield Inn

The bathroom ceiling started leaking water because it was raining outside. Then a few minutes later it started pouring out water and the entire bathroom was flooded, destroying our possessions that were still in the bathroom. We avoided entering the bathroom to retrieve them because we were advised not to by the front desk due to a possible electrical hazard. They moved us to a different room, and said the manager would be in touch about compensation. The general manager, Kimmy, was less than helpful and told us she was not able to refund our room. She said that they could either reimburse us up to $100.00 for our damaged items, or offer us a free two nights next time we were in NJ. I knew we would be back so I went with the second option. I asked if I could get something in writing that said that, but she said she wasn't going anywhere and we could just ask for her. To make a long story short, she did "go somewhere" and the new management team wasn't willing to help us. Not only did we never receive any compensation for the damaged items, but never got to try them again. The only thing we did get is 3000 best western points which are worthless to me because I try to avoid best western like the plague, but they are the only hotel in Westfield. less

I have stayed at the Best Western Westfield Inn for a few years now when I come to the area. The location is convenient next to the NJ Transit station and the stores and restaurants of Westfield. The hotel combines traditional charm with modern amenities. The included breakfast offers many options. The wifi worked perfectly. less

We like to stay outside of the City but close to transport in and the Westfield Inn is perfect. NJ Transit along with a number of restaurants and shopping all within walking distance. My family and I travel to this location a couple of times a year but I am writing this review following our most recent stay because we noticed some nice changes. Breakfast was great, new additions this time; make your own waffles and a cold yogurt dispenser were now available that were not in the past. The worker refilled our coffees and if your in at the right time, warm cinnamon rolls! New staff this time and we did find out the property is under new management. We met the new general manager Michael Camassa, who sat down and talked with my wife and I for a bit which was a pleasant surprise as we find management can be absent on the front lines. This was clearly not the case here. Hotel is dated, could use a refresh but is still very clean. Housekeeping was great and the front desk friendly enough. We look forward to our next stay and hopefully continued improvements. Highly recommend. Thank you to Michael and the Best Western staff. less

Sink did not drain. Tub did not drain. We were assured that if we endured the defects for the night that the maintenance person would fix it in the morning. Then in the morning we were told that he was not coming until the following day. Kid you not! Had we known we would have these conditions for more than 12 hours, we would have checked into another hotel. But that's not all: stocking breakfast supplies appears to be be afterthought. We stayed for three days. They had no napkins -- they ran out -- for all three days. No one went to the store to get any? Same thing for cream cheese, cereal (other than Total), and no maple syrup the last day for the make-your-own waffles. Walls and ceilings are thin so if you hear people and TVs in the room above you and next to you. And there is a train station adjacent to the hotel with trains coming late and early. I travel in dozens of hotels a year for work and I made the mistake of staying at this one for Thanksgiving weekend. (My sister also stayed in the hotel and told me her TV did not work). Buyer beware. less

First and foremost, get black out curtains. The room we were given faces a very nearby building that had lights on in rooms facing ours until late at night. Sheer curtains let in all light. The decorative curtains do not close to block out light. This is a huge oversight to guest comfort and would not be that expensive to correct with new curtains or, pull down shades installed. Decor is out dated including the front desk area. Carpet in room appeared in good condition but had a "sticky" feel to it in bare feet. The price for the room was quite high for the quality unfortunately we had no choice as we live nearby and our a/c broke that day and the Best Western in Westfield was the only hotel nearby with a room available. I would not purposely book this hotel otherwise, nor would I recommend based on the price vs the quality of accommodations. Having said that, the bed was fairly comfortable and pillows were adequately supportive. Room was very clean also and considering how close to the railroad tracks this room was, extremely quiet at night. Personnel were professional and pleasant. This hotel is good for someone that doesn't have high expectations or needs and wants to be in a nice town, with easy access into New York City. less