Best Western Westfield Inn

Hotel had unique décor. Good breakfast. Clean. However, I made reservations over phone for 2 nights. Specifically asked what the total would be & when I received answer, I asked if that included all charges, or if more would be added. Well, as it turned out, the total she gave me was only for one night, so the room cost double what she told me it would cost. Don't know what part of total she didn't understand. Needless to say, I was not a happy camper. So, beware. If we had been on a tight budget, that could have been disastrous. less

I stayed here on July 27, 2019 for a wedding in the area. It’s a little confusing when you first get to the hotel because you’re not sure really where to turn into park. There’s parking behind the building but there’s not a lot of it. My room was on the second floor. The bed was comfortable the air-conditioner worked. The bathroom is also very clean. On the second floor is the room where you have your continental breakfast. Since it is located right on the street there is quite a bit of street noise. There’s also many shops and restaurants that are within walking distance, which is good because if you leave with your car you might not get a parking space when you get back. The only complaint I would really have is the shower. The shower curtain is cloth and I found that it got the floor quite wet even with a towel on the floor. less

We stayed here for a family reunion. The ad for this hotel does not play up their location like they should. Over three days we only used our car three times. Restaurants, shops, a grocery store all within a short walk from your room. The room was really nice. The beds were comfy and it seemed to be newly remodeled. My only complaints are the lack of carpeting seems to not drown out any noise fron the people on the floor above us (we stayed on the 2nd floor) and the water pressure in our shower. But the house keepers were very attentive and the breakfast had a good selection for being free. The train stops at the end of the block for those wanting to explore. They also had a great farmers market at the train station. We will definately stay here again! We loved it! less

The hotel is under renovation,that must be kept in mind. That being said I believe this places additional pressure on everyone.We have always enjoyed our experience while in Westfield.l would be remiss not to comment that there appears to have been a dynamic inserted into the recent past interpersonal connection with staff and guest.We were scheduled for a late checkout (noon).The house phone began to ring at 12:03 ,and many frequent times thereafter.We finally stopped this banter on the phone.,Were able to obtain a cart arrived at the desk13:17,Attempted to explain our issue,offered to pay for the inconvenience.The response was well there is a very “wealthy guest who wants to check in at 13:00.And she is furious! We asked as to her whereabouts so that we could apologize in person for inconvenience to her,we were told she was out clothes shopping.We were then reminded for at least the one hundredth time”Remember you’re in WESTFIELD “ . Thank you so much. I was born here, My Father was born in a home on near the original post office in 1903 his parents lived here before him,as did my Mothers parents,And I have been employed by the town in my early years and I am able to read a map.Now I understand that your reasoning was that English is not your first language. That is fine. However it would have been beneficial if you choose to remain at the desk so we could have checked out in a more rapid fire manner.I think if we all take one thing away from this experience,get over selves less

Excellent service and close to restaurants we walked to Vicky's for Breakfast and Figuerro Italian for graduation dinner. We walked to nearby shops and stores. Smiles await you when entering the lobby. Remodeled Rooms are Gorgeous with new wall paper, hardwood floors, new vanity in bathrooms and shower. The bathroom tiles on floors are new and in shades of white/gray/black. less