Best Western Westfield Inn

435 North Avenue W, Westfield, New Jersey, 07090-1433, United States
based on 342 reviews Trip Advisor Logo
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Best Western Westfield Inn

Guests staying at this upscale Westfield, New Jersey hotel will enjoy an array of amenities including one of the most renowned French restaurants in the state, located on the hotel premises.

Welcome to the Best Western Westfield Inn, where
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Westfield Inn

Traveller Overview:
4.0 Rating: 342 reviews
Excellent 46%
Very Good 29%
Average 15%
Poor 3%
Terrible 5%
Rating

Martha D, wrote review 09/03/2020

Disappointing

Hotel is under renovation, which is fine. Stayed in newly renovated room. Shower door was not properly leveled and it slid open while showering. Used the soap dish from the sink to keep it closed. ... more

Owner Response
Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
In behalf of our enitre team here at BW Westfield, I would like to sincerely apologize for failing to meet your expectaitons during your stay with us. As you mentioned we are currently undergoing full renovation to our guestrooms whch just recently was completed. We are aware that we do have outstanding smaller issues that need to be addressed asap and we are in the process of going over our punch list. All of your remarks in regards to the room you stayed in have been addressed as of today. It is especially disheartening to hear the response you got from our front desk agent in regards to the remote control, please be assured that is an isolated incident that has been addressed with the front desk agent and will never happen again. We pride our selves with our team's professionalism to which can attest our many positive feedback that we constantly get from out guests. Thank you for taking the time to share your experience and we sincerely hope you will give us another opportunity to serve you better. Sincerely Mishko
Rating

howards50, wrote review 10/11/2019

Basic Hotel, with near YMCA access

Basic hotel with basic hotel breakfast. Conveniently located in downtown area and they provide access to nearby YMCA which is within walking distance. Hotel was under renovation when we were there. ... more

Rating

Pioneer31583344577, wrote review 21/10/2019

Great location but had some problems

I had different impressions of my stay here. The good: great location to everything in the downtown area. Movie, local arts, great restaurants all within a short walk from the hotel. The room we recei... more

Rating

BilleJean, wrote review 16/10/2019

Convenient & comfortable

We had a suite room with stove & frig, conveniently located near to family, shopping, dining and train station. Surprisingly quiet, considering Inn backs up to train tracks. Good breakfast with (rea... more

Owner Response
Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Allow me begin by expressing our gratitude for taking the time to share your experience with us. We are trilled that you enjoyed our complimentary hot breakfast as we always try to offer our guests as many variety as possible. Thank you for choosing to stay with us and we sincerely hope to see you again soon.
Rating

E48PAmatthewh, wrote review 11/10/2019

No TV

We stayed for one night as we were in town for a funeral. Upon arrival while driving into the property, we noticed a large amount of debris left outside in the parking lot, blocking parking spots. Thi... more

Owner Response
Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
In behalf of our entire staff here at Best Western Westfield Inn I would like to apologize for the inconveniences you experienced during your stay. Your business and satisfaction are important to us and your feedback helps us improve our service level, thank you for taking the time to share your experience. It is always such a pleasure to receive a compliment in regards to a member of our staff. We are hard at work to complete the outgoing renovation in the shortest time possible as we are certain once compeleted we will be able to provide our guest witn superior service and experience. Thank you for choosing to stay with us and we hope to see you again soon. Warm Regards Mishko