Best Western Westfield Inn

very peasant experience and the Best Western is in the heart of Westfield...convenient to everything...parking however is insufficient and the parking spaces themselves are very tight and there is very little public parking available on the weekends. less

This is the third time we visit. We come for my son's treatments with Dr.Rosenfarb.Even though in our first stay back in March they were already on renovation, we still choose to come back to this hotel.The renovation hasn't affected the status of the rooms we stayed in or the quality of service we received.The rooms are clean and spacious,the staff is very accommodating and helpful. The rooms we have stayed in have always been clean and everything in them working properly.The bagged breakfast is very generous and more than enough for one person. We've had a great experience three times in a row at the Best Western Westfield inn. less

I’ve stayed at this property four times in the last two years and the standard is always well maintained.check in and out is efficient and friendly. The rooms are spacious , properly equipped with kitchenette good connectivity including flat screen T V comfortable bed with medium quality bright white linen excellent bathroom with good water pressure and instant hot water in a shower cubicle with a door not one of those horrible curtains that some hotels use. Towels are the same standard as the linen. Housekeeping is well managed and the room and general areas are very clean although in the current COVID 19 situation rooms are cleaned on the basis of guest request which is currently universal across all hotels . There is a complimentary breakfast which at the moment is in the form of a packed meal collected from reception , the morning restaurant is closed , as is the excellent gym due to COVID 19 precautions, Indeed covid 19 restrictions and precautions are diligently maintained . I travel approximately eight months of the year to various parts of the world and am fortunate to generally stay in some of the best five star hotels , this property is obviously not in that category but it’s just nice and comfortable with a homely atmosphere and the main reason for that is the staff who are extremely friendly and helpful .if you need a hotel in this area don’t hesitate to make a reservation here. less

We were not told that the hotel was going through renovation and therefore when we arrived we saw that the floors were dirty, so the elevator and the concierge. When we arrived there was no one at the reception to greet us, in fact there was no reception at all. At first I thought we got the wrong door. It didn't look like a hotel at all (picture attached). After making a bit of loud calls, a very nice lady showed up half asleep. She politely gave us the key for our room. The key was not programmed properly so I had to do couple trips to "reception" to fix it. It supposed to be a four star hotel, however the rooms were small, the bathroom sink didn't work. The hallway was noisy and loud. The kids had difficult time to fall asleep. The price for the room was higher because it included breakfast. However when I request about the breakfast the lady told us due to covid they have cancelled the breakfast. less

Always enjoy my stay at Best Western when I go to Westfield for Dr Rosenfarb for acupuncture treatments. I appreciate the discount for his clients and little xtra amenities with kitchenette for low vision people. less