We booked this hotel months before we arrived. Upon going to our room (210) we noticed it was next to the elevator, and hoped that it would not be noisy. The elevator was the least of our problems, about 5:30 am the guest above us must have started his tap dancing lesson, the floors cannot be soundproof since we heard every step.In addition, there is something wrong (?or its just old) with the a/c when it goes on it sounds like a small car is driving through the room .Then at around 7, and to our surprise, the breakfast room was our adjoining room, and so the real noise began, so much for sleep. We were going to leave but the desk person assured us that changing to a larger( suite) would be quiet, I asked for some compensation for the lost night, but did not get anywhere with that, I cannot imagine that anyone staying in room 210 could get any reasonable amount of sleep, but they sell it anyway. The next room was much better, but beware the train! It runs right behind the hotel, and the engineer want to say hello as he passes, so a couple of loud train whistles gets that done.
So off to breakfast, it's just ok, bland eggs and then the usual other stuff, we were lucky enough to enjoy our coffee next to a family with young children, they thought they were home, and in keeping with hotel policy, made as much noise as possible, not only the children, but the parents as well. Ok , no nice quiet cup of coffee, and reading the paper on this Sunday morning. So the moral of the story is, I won't be back anytime soon. With two large hotels being built close by there will be other options.
Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
I apologize for the difficulties you experienced during your recent stay with us. Please be assured that I have spoken to the Staff re: your comments and we will do our best to ensure this does in the future. Thank you for completing the survey and we hope to see you again soon.