Best Western Westfield Inn

Hotel is under renovation, which is fine. Stayed in newly renovated room. Shower door was not properly leveled and it slid open while showering. Used the soap dish from the sink to keep it closed. TV would not turn on. Called the desk. The person said, "I don't know anything about the TVs or remote, sorry." The next morning the facilities person came and took care of it instantly and could not have been nicer. Too bad the night staff are so poorly trained! If you are a light sleeper, please know that a local train goes by and blows it's whistle. Last thing, the wall outlet near the head of my bed was falling out of the wall! Very poor work, and could be dangerous! less

Basic hotel with basic hotel breakfast. Conveniently located in downtown area and they provide access to nearby YMCA which is within walking distance. Hotel was under renovation when we were there. The staff was helpful and friendly less

I had different impressions of my stay here. The good: great location to everything in the downtown area. Movie, local arts, great restaurants all within a short walk from the hotel. The room we received was spacious and had everything we needed. Personnel was caring and helpful in pointing us in the right direction. The cons: We had what I consider to be 2 flaws to our stay. The first morning we were treated to a cold shower which management said was due to a breakdown. We were traveling for 2 weeks and had 3 suitcases in our room. We didn’t want to leave them in the car. When we checked out, they were doing a test on the elevator so my wife and I had to maneuver 3 suitcases down a narrow stairway. Not the end of the world, but still an inconvenience. I received a survey letter from Best Western shortly after my stay and I pointed these things out. Management emailed me back to state how sorry they were and that my account would be reimbursed 18,000 points. To date, I have never received them. I wanted to try this hotel because it was so close to my brothers house. I will probably give them another try when I visit again. less

We had a suite room with stove & frig, conveniently located near to family, shopping, dining and train station. Surprisingly quiet, considering Inn backs up to train tracks. Good breakfast with (real) scrambles eggs, link sausage and fresh fruit cup (if early). less

We stayed for one night as we were in town for a funeral. Upon arrival while driving into the property, we noticed a large amount of debris left outside in the parking lot, blocking parking spots. This debris was due to ongoing renovations. The room we were assigned was one of the renovated rooms. The room was in fair condition, with new flooring and the bathroom was okay. The new wallpaper in the bathroom was covering some large imperfect indentations/damage and was poorly done. The ceiling in the bathroom was stained and peeling. I was very disappointed that our TV did not work. It turned on but you could not change the channel. We called the front desk and they tried troubleshooting by disconnecting the cable box for 30 seconds. That didn’t work. So, we paid over $150 for the room and had no tv. I will say there was a young lady who initially checked us in. She was pleasant and very nice to deal with. Had it not been for her, our rating would have been even lower. less