Best Western West Hills Inn

I always have a fantastic time here. The staff is always accommodating, and the rooms are always clean. If you have any issues, make sure to talk to staff, because they are more than willing to help out! I will always stay here when I come to Chadron. less

A long day of driving compelled us to stop in Chadron, NE. As we are familiar with the BW brand we thought, let’s do it. It’s an older hotel, but the room is satisfactory, the beds were relatively comfy! However, the second we walked in the room, we were overcome with the smell of wet dog/carpet. It wasn’t just a bit, it was nuts. Front desk offered to move us to a one bed room, but that wouldn’t work. Oh well! I’m not one to really ever complain about noise, but the wall and floors felt paper thin and you could hear everything. If you need a place to sleep, do it. If you want comfort, meh, move along. I usually read reviews before I go somewhere, but this time I did not. There were quite a few complaints about the smell. Read carefully! less

Stayed the night after a long driving day. We booked thru bringfido.com and sure enough we had a nice room waiting for us all. The room was a nice size, dogs had a window to look out and a grassy area outside was available for walking. Overall nice clean quiet stay less

First, arriving to check in at around 4.30pm the desk clerk, Kyle, had gone walk about. Sure he had left the sign instructing you to call him - but since he also left the phone on the desk it was a pretty pointless exercise. After 15 minutes he returned, no apology until it was pointed out what he had done. Second, both vending machines for soda and water were simultaneously out of service. The coffee machine in the room worked but the chlorinated water made what was brewed undrinkable. Third, arriving for breakfast at 8.58am and asking Shiela for a plate we were told ‘Breakfast is finished.’ Before 9 o’clock on a Sunday morning? Well it was only 90-something degrees, we weren’t that thirsty despite being in a place which made it impossible to drink for 12 hours. We have traveled all over the US and always found the service in hotels and restaurants to be impeccable, so we will just put this one down as an off day- but won’t use this hotel again. less

The rate with my AAA discount was reasonable for a holiday weekend. My room on the second floor was clean and comfortable. Not reasonable was the floor squeaking with every step I took. Obviously, the subfloor on the second floor was not glued when the plywood was laid so now it squeaks like crazy. I can’t imagine what that sounds like for first floor residents. Stay on the second floor if you can. less