09/10/2017 Larry R, Fort Collins, United States
The spa didn't work, had to get a key to get in the fitness area(most motels you can use your room key), the room cricked and creaked with every step, the room was spacious but that's all you can say ... more
The spa didn't work, had to get a key to get in the fitness area(most motels you can use your room key), the room cricked and creaked with every step, the room was spacious but that's all you can say about it. Need a nice, comfy place to sit besides the chairs at the table. The breakfast area was crowded, especially in the back room! The bananas were bad....I like a lot of smaller tables instead of long ones where everyone has to sit together! And, then there was a whole lot of "Garage Sale" kind of stuff put in the back corner...didn't look too nice!! less
Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Larry R,
Thank you so much for taking the time to leave us a review. I apologize that the hot tub was out of order during your stay. We had to replace the heater. The reason for a separate key to the fitness room is for safety reasons. We can't just leave open because children do swim in the area. You probably hit breakfast during a sports event. We do get a little crowded during those times. Last thing the garage sale items you are referring to where items that were donations for hurricane and fire victims. I apologize that it was a inconvience to you. I hope you decide to give us another try in the future.