unhappy! unhappy! unhappy!!
13/03/2018 Laura P,
I had stayed here numerous times but the last time definitely was my last time! I travel for my business and trust that my things will remain safe there while I'm out. However, I came back to find the... more
I had stayed here numerous times but the last time definitely was my last time! I travel for my business and trust that my things will remain safe there while I'm out. However, I came back to find the curtains in the room tucked above the curtain rod; that was a big clue that someone had been in my room! I went to the front desk and was told that the windows were being replaced. When asked why I wasn't notified, I was told that they never know when they are coming to do that work and they've been given a pass key to all of the rooms!!! I asked for the manager to call me or, better yet, to come see me that night. No contact was made from her until the next morning. She left a VM for me to call, which I attempted twice, but her VM box was full and I couldn't leave a message! She apologized in a VM to me and said she wanted to make things right. However, she was going out of town that day and she would call me that evening. I have yet to hear from her. (2 weeks ago)
If you are a business traveler, do not leave anything in your room that needs to be kept confidential. If you are a "regular" traveler, hide everything! Do not believe that putting the "do not disturb" sign on the doorknob will keep out anyone. less
Traci W, General Manager at Best Western West Hills Inn, responded to this review
I am truly sorry about what happened. You are a very valued guest. I did however try calling back. I do want to make it right. But yes we where having windows replaced at that time. They should not have been in your room without asking me first. The communication was not taken very well within my employees. I have handle the situation. I do hope you can forgive us for this incidence. I promise it will not happen again. Keys are never just given out to just anyone. This was an employee of mine not the window replacer's company employee. He is very apologetic as well.