Best Western West Hills Inn

We were on a lengthy road trip and staying at a different Best Western each night. This hotel was one of only two that was actually offering a hot sit-down breakfast. The owner/operator provided breakfast burritos and breakfast sandwiches prepackaged and available for guests to heat-up themselves in addition to single-serve cold items (juice, milk, yogurt). I shared with Best Western corporate that this location should be viewed as implementing best practices that should be shared throughout the corporation. What we generally saw in other Best Westerns on this trip was using COVID as an excuse to cut costs and offer meager grab-n-go cold breakfast bags of marginal quality and quantity. Kudos to this location for finding optimal workable solutions; that is what a world-class customer service oriented business does! David W. Saunders, BW Rewards Platinum less

My wife and I were coming home from the Black Hills and wanted to see some sights in NW Nebraska along the way so we chose this hotel. Appearance of lobby was OK, front glass door smudged up pretty badly, could use cleaning. Desk clerk was OK, but only saw him once at check in. All other times sign on desk instructing to call 0 on the phone. No coffee available in lobby in late afternoon. We were assigned room on the second floor. Not realizing the place had no elevator, we struggled with the stairs and bags, we're both 71 years old. The room you could see had previously had a refrigerator, microwave and in room coffee. I called 0 to inqurre about this and was told that this room currently had none of these amenities. No apology or explanation or attempt to make it right in any way. These amenities were promised with this room when I booked it on line some time ago. There was no ice bucket in the room. I used my playmate cooler to get ice on the first floor and all the way down the hall. Breakfast was adequate considering the current pandemic. less

Despite calling ahead to learn if employees wore masks and followed good practices, the staff only occasionally wore masks. They were young and didn't seem to care. And despite a sign on the entrance saying masks were required, it was not enforced: every other guest I saw in the entrance was not wearing a mask. Room was ok. They have updated the rooms which were good. But the wall heater was noi less

The room was really big--even had a bar sink and counter--quite luxurious! The courtyard was very pleasant, with chairs & tables for visiting. Beds were wonderful! The only downside to this place is the soundproofing is not all it could be--heard folks upstairs walking, heard TV or conversation either from an adjacent room or the hall. It certainly wasn't enough to disturb sleep though--did I mention the beds are wonderful? less

Room was clean. Good breakfast. Air conditioner worked but the air coming from it had a stale/musty smell. Nice and quiet. Our room was on ground floor and had an outside and interior entrance into the room. Very convenient for loading and unloading from the vehicle. less