Best Western West Hills Inn

Stayed here based on the better than average reviews. The rooms are huge - I could have parked my car in it. No coffee maker in room - did not like that. Breakfast was very good, better than your typical Marriott. Has an unappealing exterior look to it, and is on the outskirts with a Country Kitchen restaurant right next door. No elevator, no big deal to me. Great price online, so overall, pleased with the one night stay. less

Stayed here before and this was to become my new "regular" based on my previous stays. I must rethink and will likely go back to my old favorite. Price got too high and hoyty-toyty. Still, this is a great place! Motorcycle friendly, all amenities with restaurant on site. Park at door rooms, pool and hot tub . . . Oh so nice . . . Perfect for "bikers" . . . Just not me . . . less

The staff was very friendly once I found the front door. Very strange to have to drive around the building and look for the office. No sign that says "Office". There is a Best Western sign on the highway about 100 yards from the hotel but once we got into the parking lot we drove all the way around the building to find the office to check in. Then the door we were told to enter did not tell us that rooms 300 - 3?? were on the ground level so we entered the door and climbed up one flight of stairs only to find that we were on the level with the rooms numbered 400 - 4??.. The room decor was very nice and the hallways were very nice. The room was not dirty but the sheets on the bed were not fitted tightly and when I pull back the covers and see wrinkled sheets I always get a little queasy and wonder if they are really clean. The breakfast was okay. The staff was very friendly . It was great to be able to walk across the parking lot and eat a delicious dinner at the Country Kitchen. less

I am pretty tolerable when it comes to hotel choices. But as the saying goes, "If you wants things to be like home ; stay at home". Unfortunarely, home was too far away. Half the rooms have anoutside door along with a corridor door. This is handy for loading and unloading cars. On day 2, we discovered that the outside door wasn't automatically locking. Bad things could have happened. It wasn't the hotel's fault as they didn't know. We reported it upon deparature and were thanked. We were on the first floor and there must have been a "clogging" family above us. They were pretty good as we heard every step. The one thing that bothered the wife, the most, was that the door to the pool had a door stop partially holding it open rather than a key card to get in. The owner must have great liability insurance as you can imagine the impending disaster with all of the kids running around. The great thing definitely was the down home hot breakfast that was personally made by a worker who kept the choices full. less

Room smelled musty. No coffee maker in room. Ice machine was no working and was the only one in building. NO ELEVATOR! Had to lug suitcase up stairs which is not easy for someone over 60 with arthritis. Noticed, what appeared to be foreign substance, (cum?) on bed skirt of one of the beds. Refrigerator not cold or cooling properly. Young man at desk was rude and appeared he would rather be on his phone than attend to customers. I will never stay here again. less