I wasnt looking for anything special for my long weekend visit to Thatcham, but have to say, I was super impressed and delighted to uncover this little gem of a hotel! The hotel location is set back f... more
I wasnt looking for anything special for my long weekend visit to Thatcham, but have to say, I was super impressed and delighted to uncover this little gem of a hotel! The hotel location is set back from the town hustle and bustle, in beautifully kept grounds, and the service from start to finish was second to none. There were very smiley faces and hellos from all staff throughout the whole hotel which was great. I have to mention Gemma on the reception who was just the most welcoming person I've met, super friendly and was always going out of her way to make my stay great! If you can, I highly recommend spending the little extra to upgrade to an executive room. My room was incredible, with a view onto the lucious green fields to the back, with only the rabbits looking in on you as you get dressed. Brand new TV, FREE wifi, lots of storage space, & the bathroom had clearly just been refurbished so it was wonderfully modern and extremely clean (although i'm slightly unsure on the square toilet fad in these modern bathrooms, bottoms are ROUND, it was tricky landing my rather large round one in the right place on the seat!!) The room certainly had the wow factor! I'm not the tidiest of people, but upon my return the cleaners had made a wonderful job of making it welcoming again - the complimentary hot chocolate is worth the price of the room alone - where is that miracle stuff from?! I contemplated the room service as the menu prices are excellent, but unfortunately fell asleep mid-decision as the bed was seriously comfy. I've read a few reviews saying it is noisy, I cannot relate to this at all. It was very, very quiet and didnt hear any neighbouring rooms watching Jeremy Kyle in the morning.
Clearly you can tell it was a fantastic stay and I would recommend this fantastic hotel to everyone! less
rich198131, Manager at Best Western West Grange Hotel, responded to this review
Thank you for taking the time to leave us your detailed review and giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon.