Sat here with ear plugs in
27/03/2018 Steve B, East Sussex, United Kingdom
The staff here are great. The food was fab. The peroni is great.
The hotel is not.
The WiFi is dreadful, it’s taken an hour to post this review.
I’m in the room next to the lift and the noise of the l... more
The staff here are great. The food was fab. The peroni is great.
The hotel is not.
The WiFi is dreadful, it’s taken an hour to post this review.
I’m in the room next to the lift and the noise of the lift is jarring, even with ear plugs in.
I have asked; there are no alternative rooms. less
Manager-WGH, General Manager at Best Western West Grange Hotel, responded to this review
Dear Guest,
Thank you for your kind comments. My colleagues will be very pleased with your response.
In relation to the WiFi, the cables in the area are currently being changed to fibre optic connection cables, therefore this will improve the speed and connection of the WiFi in the very near future.
I apologise about the noise in your room. Please note further that we are going through a refurbishment program which will rectify this issue in the future.
We value your comments as this will help us improve and should you have any further comments or queries, please do not hesitate to contact myself on manager@westgrangehotel.co.uk.
Kind regards
Richard Popplewell
General Manager - West Grange Hotel