Best Western West Grange Hotel

Whilst the room was relatively clean, it smelled damp/mouldy. I only stayed one night but would have requested a different room if I had to stay any longer. The bed wasn’t particularly comfortable, we only had one flat pillow each. In the early morning I could hear noises in adjacent rooms, TVs on, doors banging. The breakfast was disappointing. The bacon was dripping in grease, the scrambled eggs were overcooked and dry, the ‘continental’ selection of meats and cheeses was abysmal - some anaemic looking cold meat and Babybells! I would have been disappointed had the breakfast been included in the bill; however, this was an additional £8.50 - I should have gone to a nearby pub or cafe with that cash instead. I wouldn’t stay again. less

First of all the hotel was okay, clean, but nothing to get excited about. The main issues were the general service provided, which was entirely due to the fact that there was only one staff member front of house, which resulted in long delays when checking in, long delays in the bar, and twice during dinner I had to leave the restaurant to find him to get a drink. He wasn't to blame, but to try and run a hotel, bar and restaurant with one staff member will inevitably result in poor service. As regards the meal, I would echo the comments of a previous reviewer in that there seemed to be a little confusion in the kitchen - my wife ordered an asian style marinated tuna with stir fry vegetables, and got reasonable tuna on a small bed of stir fry - but also sitting on the plate was a large portion of boiled carrots! That said , my steak was fine and although overcooked did the job. Not somewhere we will return to, not terrible but nondescript and the poor service was a real turn off. less

Stayed 3 days for business. Supposed to be an executive room. The size and decor was quite nice, however it overlooked the courtyard in the middle of the hotel and the Kitchen Ventilation. The air con was broken and not fixed despite complaint so window had to be open as it was very hot, kitchen was noisy. Wi Fi in rooms is hopeless, but adequate in the bar. This was NOT an executive room and very expensive. I have been on the road for 35 years and this represents terrible value. less

We have stayed here a few times and always enjoy our stay. A very friendly welcome. Our standard room was very clean and comfortable. It was spacious and had a good hospitality tray. For breakfast there was a good selection of yogurts, cereals, fresh fruit, etc. The cooked breakfast has plenty of choice, is self service and could have been hotter. Plenty of parking available. less

Excellent place to stay and reasonable priced - staff very friendly and helpful - rooms immaculately clean and beds are very comfortable. Nice quiet location and plenty of parking. Restaurant serves really good food which is reasonable priced. The only downside was my room was above the main entrance to the right and there is a smoking area which is just outside the bar area - as it was very hot it meant i couldn't open the window as the smoke smell was coming into my room. I would definitely stay here again but would request a room away from the smoking area. less