16/07/2018 stargazer61, TENTERDEN
The good points: Lovely location. My room was very clean. Good TV. Tea tray well stocked (when I found it hidden in a cupboard). Good hairdryer. Very modern bathroom. All of the staff were polite, we... more
The good points: Lovely location. My room was very clean. Good TV. Tea tray well stocked (when I found it hidden in a cupboard). Good hairdryer. Very modern bathroom. All of the staff were polite, welcoming and friendly. Evening meal was fine but choice a bit limited. Public areas rooms well kept.
The bad: mattress was simply awful as were the thin pillows. If I had had to stay more than two nights, I would have looked for another hotel as the mattress was dreadful. Too many of the staff were having to multi-task. The bath, whilst clean and modern, is quite unsafe as the base is too smooth and is thus very slippery - a case of design over function. Breakfast, a hot and cold buffet, could be vastly improved especially for the price - too many things had been left in the hot trays for far too long. For £12.50, they really should be cooking hot breakfasts to order, and use better quality ingredients. Walls of the rooms are quite thin! less
Manager-WGH, Manager at Best Western West Grange Hotel, responded to this review
Thank you for taking the time to write a review about your recent visit. I am glad to hear that you enjoyed your stay and my staff will be happy to hear your kind comments about them.
In relation to some of the other comments mentioned in your e-mail, we are currently going through a refurbishment scheme and are addressing the issues relating to the room. In terms of the breakfast, we appreciate your feedback and will rectify this.
Should you have any further queries, please do not hesitate to contact us.
General Manager - Best Western West Grange Hotel