Best Western West Grange Hotel

Good hotel for guests attending weddings at Wasing Park. Less than 10 minutes by taxi and the hotel had a lot of knowledge about the venue and best taxi companies to use. Rooms were standard, nothing special but ours was very dark with only a few lamps to light up the whole room. Breakfast was good and had plenty of variety. Staff were polite and friendly. Would recommend as a stop over if visiting a venue nearby. less

I often use this hotel when I'm in Newbury on business. It's in a quiet location set back from the main road and well located between Newbury and Reading. The staff have always been friendly and as a returning customer it's good that they will acknowledge my return with a genuine welcome rather than the usual corporate response I get from other establishments. The rooms are clean and well furnished with some having a modern boutique hotel room style and others a more traditional corporate feel to them. Other reviews have already mentioned about the wifi signal which isn't always stable or the fastest but it is free and adequate. I've yet to dine in the hotel during the evening but find breakfast pleasant with a good choice and service. Although it's true from other reviews that the reception desk isn't always occupied I find I'm never left waiting long and generally check in and checking out is very quick. Overall, and I've stayed in most of the hotels in the area this is without a doubt my favourite. less

I've been for two night very friendly staff and room is great. I'm not easily pleased but food is good and service is fab can't understand poor reviews. Very helpful at reception nothing seems to be to much busy hotel with lots of business people. Rooms are spotless will defo be here again less

Room of average size clean however smelt of damp upon arrival.Tea/coffee facilities unsure of dates as felt damp so did not use. Pleasant surrounds plenty of seats indoors and in the garden. Staff friendly however one member of staff seemed to be doing all the manual work i e bedrooms when there were two staff in reception not doing much and one staff in what looked to be the laundry room. come on team work. Food was nice however after pre ordering for a party of 12 ,1 person received theirs after everyone in the party had completed the meal.After complaining the meal was taken off the bill. During the evening meal experience the waitress introduced herself informing us she would be our waitress did not see her until we asked where the meal was. wont be staying here anymore. less

I recently got married at a local venue and booked roughly 25 bedrooms for my guests. The hotel was great at sending regular updates on who had booked rooms, special thanks to Kasia who was fantastic throughout the booking process and she also ensured the bar was open for when the guests returned from our wedding. Although the hotel is an older property, the restaurant and bar area have been refurbished to a high standard, the rooms are lovely and it has all the things you expect from a 3 star hotel. I would have no hesitation in recommending this hotel. Thanks again less