Best Western West Grange Hotel

Stayed here after attending a friend's wedding.. Getting here was a bit of a struggle as Google shows the hotel is in the totally different place in the middle of the field so beware... We got here a little before midnight, a very nice chap at the reception quickly checked us in, which was very welcome as we were quite tired. The room itself was a pleasant surprise, it was spacious, clean and clearly recently refurbished. We had a good night sleep, no noises coming from other rooms or from the road. Definitely would recommend as it is a great value for money! less

Set back from the main road the hotel is ideally position for High Clere Castle and Newbury. A polite friendly welcome from the gentleman at reception was followed by our satisfaction with rooms which were spacious modern and spotless.We chose not to have our evening meal there as there was not a vegetarian menu.We took a walk to the coach and horses and then had a delightful countryside twenty minute walk back to the hotel. The breakfast was excellent, plenty of choice and charming helpful staff.Would return less

We stayed for a few days. The staff were all polite and very helpful. The room had 3 single beds which was perfect for my husband myself and our daughter. There wasn't air con in our room so it was very warm but you can ask for a fan from reception. The shower was a bit tricky to work aswell. less

The Best Western West Grange Hotel is in a lovely location, though easy to miss because its signage is so far back off the road, and is actually almost hidden in the bushes when approaching from the Thatcham direction. It is set well back from the busy A4 road with a lovely garden area with flowing stream and pond and surrounded by fields. As others have said, it is a noisy hotel, with little thought given to sound insulation, that said, the rooms are very comfortable and well appointed, the showers powerful and there is ample hot water. However, there is no air-conditioning (though a fan can be got from reception) which meant the room was hot and stuffy, even with the windows wide open. The reception staff are very good, being cheerful and helpful, as were all the house staff we met. I am afraid the same could not be said for the two lads who were on breakfast. They stooped over the tables with their shirts hanging out and refused to engage in any sort of conversation. There was no assistance offered unless asked for, and no effort to check back and make sure we had what we needed and everything was OK. We were asked if we wanted tea or coffee on arrival in the restaurant for breakfast, this was usually on the table before we got back from the buffet with our breakfast and was therefore often only tepid by the time we got to drink it. The breakfast buffet is always a difficult thing. The food is usually either tepid or dry, here it succeeded in being both. The cold buffet didn’t fare much better, the yogurt was warm, the meat slices dry at the edges and one morning there was actually mould on an item of ‘fresh’ fruit. There is a lovely looking courtyard in the centre of the hotel, with an attractive water feature and comfortable-looking lounging chairs and tables – but you can’t use it! The weather was lovely most days and it would have been nice to take our breakfast out there – but the cold buffet table is set up across the doors, preventing any access. When we asked at reception, we were informed that, because there are bedrooms adjacent to it, it can’t be used! What a waste of space – especially as the only other outside space with tables is the ‘beer garden’ where residents (and staff) go and smoke – a real off-put if you don’t smoke yourself. We didn’t venture to eat an evening meal here based on their breakfasts. Overall, if you want a bed for the night it is perfect, for a longer stay – forget it, go somewhere else. less

The booking was made on behalf of family whom were attending a funeral, the staff provided excellent service and an understand of the circumstances. Not your usual trip report but it shows a kinder side to hoteliers and this establishment covered all the bases. I use this hotel for business and get the exact same attention and service whenever I stay there. less