Best Western West Grange Hotel

Stayed for one night to attend nearby party, Hotel spotlessly clean public areas and bedroom, very quiet room with air conditioning, nice bar,the staff were efficient and friendly, with nothing too much bother, real fast was plentiful even if the sausages looked a little anaemic but plenty of bacon to make up for it, all in all excellent hotel for the price range. less

Exceptional friendly service every single day of my 2 week stay. All staff were extremely helpful and accomodating offering consistent levels of friendly, prompt service making every day a pleasure to stay away from home which I don't like doing but work commitments dictate. Breakfast was good, dinner (starters, main & deserts were great. This is a 'home from home' hotel, no frills as you'd expect from a 3 star hotel but cleanliness, service and restaurant give the impression of a 4 star hotel. Would recommend and will be staying again. less

We booked a double room but got a three single bedded room with a very noisy air conditioning unit just below our window. I complained and was told the hotel was booked up. Where was the room I booked through Expedia? Ah someone has just booked out! A quiet shoebox, no bath but shower was allocated. So no choice! We didn’t dare stay for dinner but I asked the receptionist if it was a single room. 1 handtowel, mug, toiletries .. Her reply was we don’t have single rooms. Dis she give me the stuff required? NOOO! In the morning when I booked outand complained yet again, the Housekeeper was there and confirmed that the room was usually allocated to singles. End of!! No refund? less

We chose this hotel because the one we usually stay at nearby was fully booked. All we needed was a quiet and comfortable hotel for the night. We arrived mid afternoon and the car park was already quite full. The first thing we noticed was balloons in the entrance hall indicating a party or celebration of some kind. It was a very hot day and on check-in I noticed a cupboard with several desk fans. We were allocated a room on the first floor opposite the lift. The room was clean and tidy if a little cluttered by furniture but it looked ok for an overnight stay. The bathroom was large by comparison but the decor was a bit dated, although perfectly adequate. Despite the very hot weather there was no fan in the room so I decided to call reception to ask for one. No one answered my call and I had to go down to reception. They said they would bring one up and when we returned later in the evening it was indeed in our room and switched on. The room overlooks a small courtyard and music from the party was blaring out, making it difficult to hear the television. The manager informed us that the doors to the courtyard would be closed at 10pm and people would be asked to move inside. To be fair to the management this is exactly what happened although a few chose to continue to sit outside and talk. Another problem was not being able to connect to the internet. The manager put this down to a problem with the WiFi router which he tried to resolve and we then had limited access. The extractor fan in the bathroom did not appear to work and the shower ran hot and cold. We rang reception three times for different reasons but we never got a reply. We probably would have had breakfast there the following morning but as we had a reasonably early start, given the amount of people staying at the hotel we decided against it as we couldn't risk being late. On the plus side the manager was very helpful and tried his best to resolve any issues we had. I think we may have been unlucky choosing such a busy time but for the time being we would only use this hotel as a back up. less

The good points: Lovely location. My room was very clean. Good TV. Tea tray well stocked (when I found it hidden in a cupboard). Good hairdryer. Very modern bathroom. All of the staff were polite, welcoming and friendly. Evening meal was fine but choice a bit limited. Public areas rooms well kept. The bad: mattress was simply awful as were the thin pillows. If I had had to stay more than two nights, I would have looked for another hotel as the mattress was dreadful. Too many of the staff were having to multi-task. The bath, whilst clean and modern, is quite unsafe as the base is too smooth and is thus very slippery - a case of design over function. Breakfast, a hot and cold buffet, could be vastly improved especially for the price - too many things had been left in the hot trays for far too long. For £12.50, they really should be cooking hot breakfasts to order, and use better quality ingredients. Walls of the rooms are quite thin! less