If all you want is a bed for the night it is perfect, for a longer stay – forget it, go somewhere else.
The Best Western West Grange Hotel is in a lovely location, though easy to miss because its signage is so far back off the road, and is actually almost hidden in the bushes when approaching from the T... more
The Best Western West Grange Hotel is in a lovely location, though easy to miss because its signage is so far back off the road, and is actually almost hidden in the bushes when approaching from the Thatcham direction. It is set well back from the busy A4 road with a lovely garden area with flowing stream and pond and surrounded by fields.
As others have said, it is a noisy hotel, with little thought given to sound insulation, that said, the rooms are very comfortable and well appointed, the showers powerful and there is ample hot water. However, there is no air-conditioning (though a fan can be got from reception) which meant the room was hot and stuffy, even with the windows wide open.
The reception staff are very good, being cheerful and helpful, as were all the house staff we met.
I am afraid the same could not be said for the two lads who were on breakfast. They stooped over the tables with their shirts hanging out and refused to engage in any sort of conversation. There was no assistance offered unless asked for, and no effort to check back and make sure we had what we needed and everything was OK.
We were asked if we wanted tea or coffee on arrival in the restaurant for breakfast, this was usually on the table before we got back from the buffet with our breakfast and was therefore often only tepid by the time we got to drink it.
The breakfast buffet is always a difficult thing. The food is usually either tepid or dry, here it succeeded in being both. The cold buffet didn’t fare much better, the yogurt was warm, the meat slices dry at the edges and one morning there was actually mould on an item of ‘fresh’ fruit.
There is a lovely looking courtyard in the centre of the hotel, with an attractive water feature and comfortable-looking lounging chairs and tables – but you can’t use it!
The weather was lovely most days and it would have been nice to take our breakfast out there – but the cold buffet table is set up across the doors, preventing any access. When we asked at reception, we were informed that, because there are bedrooms adjacent to it, it can’t be used! What a waste of space – especially as the only other outside space with tables is the ‘beer garden’ where residents (and staff) go and smoke – a real off-put if you don’t smoke yourself.
We didn’t venture to eat an evening meal here based on their breakfasts.
Overall, if you want a bed for the night it is perfect, for a longer stay – forget it, go somewhere else. less
rich198131, Manager at Best Western West Grange Hotel, responded to this review
Thank you for your detailed review. We pride ourselves on giving the best possible service that we can and I am disappointed that on this occasion this did not happen. Thank you for you feedback on our breakfast buffet. Please let me reassure you that I will be looking in to this matter personally and will be implementing improvements to ensure that we offer a better experience for our guests in the future.