Best Western West Grange Hotel

The good points: Lovely location. My room was very clean. Good TV. Tea tray well stocked (when I found it hidden in a cupboard). Good hairdryer. Very modern bathroom. All of the staff were polite, welcoming and friendly. Evening meal was fine but choice a bit limited. Public areas rooms well kept. The bad: mattress was simply awful as were the thin pillows. If I had had to stay more than two nights, I would have looked for another hotel as the mattress was dreadful. Too many of the staff were having to multi-task. The bath, whilst clean and modern, is quite unsafe as the base is too smooth and is thus very slippery - a case of design over function. Breakfast, a hot and cold buffet, could be vastly improved especially for the price - too many things had been left in the hot trays for far too long. For £12.50, they really should be cooking hot breakfasts to order, and use better quality ingredients. Walls of the rooms are quite thin! less

Picked this hotel based purely on price and location for a one night stopover on our way down to Wales on 22nd Juneand so glad we did. The location is amazing and our room had a beautiful view over open farmland. We arrived late on a Friday night and as they weren't particularly busy there was only one person manning reception and bar but he was really friendly and helpful. The room was excellent for the price. We stayed in Bridgend the following night at a hotel that cost twice as much and was nowhere near as good. We had the buffet breakfast the following morning and there was a large selection of both hot and cold options at a very reasonable price. The lady serving in the restaurant was as friendly and welcoming as the man on the previous evening. This hotel and its staff are a credit to the Best western brand. less

I have to be honest, amazing does not come close to describing this place. Not only do you have the friendliest staff you have some beyond words brilliantly made dishes. I had the chicken supreme with a side salad and every bite has been delicious. The location is ideal and quiet with a comfortable bed and sufficient parking. I would highly recommend this for a business trip. less

We have just returned from a stay at this hotel as we were attending a wedding in the area. We didn’t know the area at all we needed two rooms to stay over for two nights and would be spending quite a lot of the time not in the room we opted for a hotel based on quite a low price so our expectations were not that high. On check in we were greeted by 2 very friendly members of staff who confirmed that a cot had been put into one of the rooms. The rooms were quite spacious and my husband who spends a lot of his time in hotels with his job was impressed that there were 2 chairs in the room and it was quite well lit as most hotels he goes to often don’t even have a chair for when he is trying to work in his room. We had evening meal which was really delicious and the chef even made homemade fish fingers for my little 21 month grandaughter as there was no actual kids menu. Rooms were quite hot but when I rang down they provided both rooms with fans. Overall we had a great stay here with great breakfasts lovely grounds with a small play area for children and excellent customer service especially from a young lady called Kaisa.would definitely return to this hotel. Excellent value for money. less

Whilst the room was relatively clean, it smelled damp/mouldy. I only stayed one night but would have requested a different room if I had to stay any longer. The bed wasn’t particularly comfortable, we only had one flat pillow each. In the early morning I could hear noises in adjacent rooms, TVs on, doors banging. The breakfast was disappointing. The bacon was dripping in grease, the scrambled eggs were overcooked and dry, the ‘continental’ selection of meats and cheeses was abysmal - some anaemic looking cold meat and Babybells! I would have been disappointed had the breakfast been included in the bill; however, this was an additional £8.50 - I should have gone to a nearby pub or cafe with that cash instead. I wouldn’t stay again. less