Shortage of staff
21/05/2017 bobc19442015, Chippenham, United Kingdom
My wife and I love to visit Dorchester and had stayed at this hotel before. However since our last visit many things have changed. Firstly the room charge had risen considerably, but the service had d... more
My wife and I love to visit Dorchester and had stayed at this hotel before. However since our last visit many things have changed. Firstly the room charge had risen considerably, but the service had diminished by equal measure. First the good points, the rooms were clean and comfortable if somewhat overpriced. The waiting staff were cheerful and welcoming
Now where they were lacking, the bar was left unattended for long periods of time we observed guests fed up with waiting move to a nearby pub for a drink. The food was substandard, tough steaks not cooked as ordered and slow cooked pork belly that should have been melt in the mouth so over cooked it had dried out. We were there to celebrate our 51st Anniversary and had invited our friends who lived nearby out of the six of us only two enjoyed their meal. Worst of all a gentleman who seemed to be the owner/manager appeared to be totally disinterested in the guests and only acknowledged our presence when we spoke to him. A real disappointment all round. Bobc 1944
Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you were not happy with your meal. Your comments have been noted. Lovely to see you found the bedrooms clean and comfortable.