Very lax and unsafe mask wearing by some staff members
Our handicapped accessible room was recently redecorated and immaculately clean.
The evening man at the desk, Aiden, was lovely and kept his mask on properly the entire time we talked.
Can't say t... more
Our handicapped accessible room was recently redecorated and immaculately clean.
The evening man at the desk, Aiden, was lovely and kept his mask on properly the entire time we talked.
Can't say the same about the day crew. They were friendly, but mask wearing was nearly nonexistent among those other than room cleaners. Sue, in particular, came very near us without a mask. I asked her if she had one and she raised a very loosely woven scarf partially over her nose and mouth. Most of the time it was just around her neck.
We are both in high risk groups. We would not have traveled away from home except that a tree fell on our house and we had to vacate.
Our insurer paid for a week's stay. These comments pertain to our first night, a Monday. less
Sue Braaten, Owner at Best Western Wesley Inn & Suites, responded to this review
Dear NStravels2,
Good morning! We are so sorry about the tree falling on your home! Being displaced is a challenge for most of us and we do hope everything is being resolved. Thank you for sharing your comments and we appreciate all of them. We do apologize for causing you any discomfort regarding the mask wearing. We encourage the wearing of some kind for our staff and also have BW cleaning and safety protocols posted on a revolving message TV in the lobby. Our staff follows a cleaning schedule that is completed several times during the day and evening to help keep our guests and staff safe. Social distancing is also part of the safety protocol. Again, NStravels, we are so sorry for causing any discomfort or worry, while here. We do hope to have another opportunity to serve you and show we care deeply about our guests and their experience, while with us.
Kindly,
The Staff of the Wesley Inn & Suites