A Hotel with Excellent Service
10/03/2019 Rick_On_The_Road, Bellingham, WA
We were visiting relatives in Tacoma and decided to stay out of town across the Tacoma Narrows Bridge in Gig Harbor. We were looking for a quiet hotel with easy access to the highway. Because of the T... more
We were visiting relatives in Tacoma and decided to stay out of town across the Tacoma Narrows Bridge in Gig Harbor. We were looking for a quiet hotel with easy access to the highway. Because of the Trip Advisor ratings, we selected the Best Western. First and foremost, the care and attention of the staff was excellent. We were greeted immediately in a friendly and professional manner letting us know that we were important guests. We felt welcomed, and that we mattered. I had requested an ADD room, and it more than met the needs of my wife's mobility issues with plenty of room to maneuver and grab bars all throughout the bathroom. The room was comfortable, and well laid out, clean, and the bed was a pleasure to sleep on. We brought our own pillows, but this time we didn't need them. The morning breakfast was very nice, with eggs, sausage, fruit, yogurt, toast, oatmeal, juice, coffee, etc and a complementary copy of the Wall Street Journal to read, and NO TVs PLAYING IN THE BREAKFAST ROOM (just nice soothing music). Overall, the stay was excellent and we would come back again and recommend it to others.
As with all hotels, there are always a few issues we have to accept, and two that we experienced were lighting and noise. I have found few hotel rooms with good lighting for just sitting and reading a book or magazine other than in bed. Our room had very comfy chairs, but even pulling one up next to the table and moving the table lamp close to the chair helped a little. Noise is always a problem in some hotels. Our next door neighbor wanted to watch TV when we wanted to sleep. I thought the walls were a little "thin" so that we could hear people talking and laughing in a next-door conference room. But, that's why we bring earplugs with us. Neither of these issues are show-stoppers, nor should they detract from the many other fine attributes of this hotel. Overall, it was a good stay, and we were well rested and well fed when we left the following morning. less
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review
Good morning, Mr. Rick_On_The_Road,
What a kind and thoughtful review! Thank you for taking time to share your experience and all of the comments. Knowing you had a wonderful stay means the most to our staff. We always want our guests to feel welcomed, enjoying their rooms and feeling "at home". Our breakfast team tries to create a meal that will meet many of the dietary challenges our guests have and also make it a pleasant atmosphere to enjoy their surroundings. Having minimal background noise has been appreciated by many. We always want to improve our service, hotel and guests' experience and your feedback helps us to do that. It sounds like you are seasoned travelers and come prepared for the unexpected.That is a good way to do things. It was our pleasure to serve you and do hope to have another opportunity to see you. Please let us know when you are coming this way again.
The Staff of the Best Western Wesley Inn & Suites