Room was nice and spacious, we had a room with fireplace and jacuzzi tub.we tried to use the jacuzzi tub but water was really yellow like dark urine was really gross!! After running the jets and drain... more
Room was nice and spacious, we had a room with fireplace and jacuzzi tub.we tried to use the jacuzzi tub but water was really yellow like dark urine was really gross!! After running the jets and draining the tub, it left a black fleck residue in the tub. When we checked out and told the front desk this, they said to run the water 15 to 20 minutes to get it clear. Would have been nice to know that in advance. Only for this I gave it a three if it wasn't for this it would have been a 5. less
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review
Good morning, Lazyhut1,
Thank you for choosing to celebrate your anniversary with us! Your comments are so appreciated , as we work to correct the water issue in the room. We do apologize for the disappointment it caused. Lazyhut1, you are our valued guests and we want every visit with us to be a wonderful experience. We do hope to have another opportunity to serve you and to have you leave with new memories. We did try contacting you, to hear about your experience personally. Again, Lazyhut1, we are so sorry we did not exceed your expectations and appreciate your feedback.
The Staff of the Wesley Inn & Suites