Dirty room, friendly staff
I didn’t have the highest expectations being a Best Western. However, at $200+ per night, I do expect clean sheets and fresh towels. We had two beds in our room, both had hairs in them when we pulled ... more
I didn’t have the highest expectations being a Best Western. However, at $200+ per night, I do expect clean sheets and fresh towels. We had two beds in our room, both had hairs in them when we pulled the sheets back. I told the front desk, they said they’d get the sheets changed. We got back from a long day and, while it did appear that the sheets had been changed, we still found hairs in the sheets. It was disgusting. We told the front desk again and they were dumbfounded. There were stains on the towels and crumbs in the “new” bowls at breakfast. While the staff was friendly, they didn’t exceed our expectations when we found so many issues with our room. We checked out early and moved to an Airbnb. less
Sue Braaten, Owner at Best Western Wesley Inn & Suites, responded to this review
Dear Megan,
Thank you again for providing an additional review about your recent stay! Thank you for recognizing the hard work of our staff on your behalf.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any additional assistance, please don't hesitate to contact me directly at 253-858-9690.