Best Western Webster Hotel, NASA

889 W Bay Area Boulevard, Webster, Texas, 77598-4003, United States
based on 350 reviews Trip Advisor Logo
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Best Western Webster Hotel, NASA

Welcome to the Best Western Webster NASA hotel.

We are conveniently centered between Houston & Galveston, our hotel is the perfect choice whether youre visiting Houston attractions, spending the day at the Kemah Boardwalk near Galveston Seaw
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Webster Hotel, NASA

Traveller Overview:
3.5 Rating: 350 reviews
Excellent 29%
Very Good 32%
Average 18%
Poor 8%
Terrible 11%

801gabbyr, wrote review 01/04/2020

Not the best place

Rooms are very very small.. I felt like the price of the room was so overpriced.. Would not stay with my little one ever again.. Beds are very uncomfortable.. Front desk clerks were youngsters goofing... more


Judy1191, wrote review 12/03/2020

No Customer Service At All

Stayed here for one night prior to going on a cruise out of Galveston. Physical parts of hotel were ok - nothing special but nothing bad either. Front desk staff totally inexperienced or have had no... more


Chantal20202020, wrote review 21/02/2020

Nice, but need a bigger bathroom.

Enjoyed our stay the location is extremely great, I enjoyed that part. The bathroom is small and it was a smell going into the room. Like mildew smell or something. Wifi was great. I did not partake i... more


LuTia J, wrote review 03/02/2020

Tia's Best Western

Read other reviews and for what I paid, our stay was not bad. The water pressure works best late in the day, or during the night when not to many people are bathing. It was enough food for you to ge... more


Leah L, wrote review 27/01/2020

Needs Carpet, flooring and Cleaning issues addressed.

I book rooms for our girls 14u travel softball team and this particular trip was last minute. The overall rating for this hotel was a little lower than what we normally book but at 3.9 it did not soun... more

Owner Response
Feroz A, General Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Leah L, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the issues you had to encounter during your stay with us. Having a clean room is a big part about every guests stay and unfortunately it seems as if we fell short when trying to meet these expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I truly appreciate you responding back to this survey so that I can personally make sure something like this doesn't happen again.If you do find yourself back in the area, please contact me directly so that I can make sure we get you and your group a great price as well as perfect rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-338-6000.