Rooms-2 Steps Above Dump Status!
02/03/2018 PaulaNYFL, New York City, New York
First of all, the young man at the reception area was very nice but not prepared to answer simple questions from guests: closest supermarket, how far from Hobby airport, etc. Unbelievable in this day ... more
First of all, the young man at the reception area was very nice but not prepared to answer simple questions from guests: closest supermarket, how far from Hobby airport, etc. Unbelievable in this day and age! As a service industry employee he should be somewhat prepared and do some simple research to go the extra mile to be prepared in your profession (temporary or not!) Next, the hotel has a card reader past the pool area (center door entry)to get to rooms which isn’t functioning. Receptionist did mention that but company should address the malfunction. Next room 227 stunk of cigarette smoke. For God’s sake, what are the housekeepers doing? Unless they have no sense of smell they’re absolutely useless. When we got into the 2nd room (239) the carpet in the new room had specks of debris, the room didn’t smell like smoke but mildew, the bathroom has an elongated toilet and the entry door doesn’t open/close freely, the ceiling: one hole, 3 screw pop throughs and a poorly done rectangle patch, & the walls are scraped, dented, scuffed and patched. This is a disappointment. Don’t stay here unless you have low expectations! A/C works good. Ok, 2 steps above dump status! less