Unrelenting noise - sleepless for $100
12/08/2019 iberman1, Houston, Texas
The bare minimum a hotel must provide is a place to sleep, and after arriving exhausted from a day on the beach I was still unable to sleep because of the incessant noise.
The walls are paper thin a... more
The bare minimum a hotel must provide is a place to sleep, and after arriving exhausted from a day on the beach I was still unable to sleep because of the incessant noise.
The walls are paper thin and the doors have a 1” gap all the way around, so you hear EVERYTHING that happens throughout the whole hallway. They put a public restroom right next to other rooms and all you hear is that door slamming through the whole night. You hear the ice machine, you hear the crowd in the fitness center, you hear every footstep like they were inside your room. I paid a hundred dollars to get 4 separate hours of sleep when I was planning on being well rested for a day on the boardwalk.
Best Western hotels are supposed to be much nicer than this; this isn’t worth 1/3 of its price. less
lee639, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.