Best Western Webster Hotel, NASA

Rooms are very very small.. I felt like the price of the room was so overpriced.. Would not stay with my little one ever again.. Beds are very uncomfortable.. Front desk clerks were youngsters goofing off.. Upside, great location that's about it.. Sorry but would not stay here again.. less

Stayed here for one night prior to going on a cruise out of Galveston. Physical parts of hotel were ok - nothing special but nothing bad either. Front desk staff totally inexperienced or have had no training. Our car was parked in the second stall from the front entrance - totally visible from the front desk. A bike was stolen from the bike rack on our car - it was locked. The hotel security film was "inconclusive" per the police. When we reported this to the front desk the gentleman there was completely confused as to what to do or who to contact. I have been trying to talk to the General Manager about this. He does return phone calls. I have called him 5 times in 4 days and no response. I have now reached out to the Best Western corporate office. They will contact the hotel. I doubt that we will ever see the bike or get any type of reimbursement but I am now more angry about the hotels - ignore it and it will go away attitude to a now former customer. Do not stay here. less

Enjoyed our stay the location is extremely great, I enjoyed that part. The bathroom is small and it was a smell going into the room. Like mildew smell or something. Wifi was great. I did not partake in the breakfast. less

Read other reviews and for what I paid, our stay was not bad. The water pressure works best late in the day, or during the night when not to many people are bathing. It was enough food for you to get full off of for breakfast. You are around a lot of restaurants and stores to try out. less

I book rooms for our girls 14u travel softball team and this particular trip was last minute. The overall rating for this hotel was a little lower than what we normally book but at 3.9 it did not sound horrible so I went with it. I personally went through three rooms trying to find a room that did not have hair in the beds and bathrooms. The carpet in all of them looked like it was not taken care of very well and first two rooms had clumps of dirt on carpet. The front desk clerk was apologetic about the rooms not being clean. I will say that once we found a room with clean beds that it was comfortable. One member of our teams experience with the hotel and rooms was bad enough that they left and another had to change rooms once because of the room smell. Our coach stayed but no one else on the team would book. This made me feel bad for having chose this hotel. The floors in rooms and hallway (there were indentions in the hallways and the floor bounced like it was going to fall through) needs major attention. This hotel has potential if they will give it some MUCH needed TLC. Staff was friendly and handled our issues as best they could. less