Needs Carpet, flooring and Cleaning issues addressed.
I book rooms for our girls 14u travel softball team and this particular trip was last minute. The overall rating for this hotel was a little lower than what we normally book but at 3.9 it did not soun... more
I book rooms for our girls 14u travel softball team and this particular trip was last minute. The overall rating for this hotel was a little lower than what we normally book but at 3.9 it did not sound horrible so I went with it. I personally went through three rooms trying to find a room that did not have hair in the beds and bathrooms. The carpet in all of them looked like it was not taken care of very well and first two rooms had clumps of dirt on carpet. The front desk clerk was apologetic about the rooms not being clean. I will say that once we found a room with clean beds that it was comfortable. One member of our teams experience with the hotel and rooms was bad enough that they left and another had to change rooms once because of the room smell. Our coach stayed but no one else on the team would book. This made me feel bad for having chose this hotel. The floors in rooms and hallway (there were indentions in the hallways and the floor bounced like it was going to fall through) needs major attention. This hotel has potential if they will give it some MUCH needed TLC. Staff was friendly and handled our issues as best they could. less
Feroz A, General Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Leah L,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for the issues you had to encounter during your stay with us. Having a clean room is a big part about every guests stay and unfortunately it seems as if we fell short when trying to meet these expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I truly appreciate you responding back to this survey so that I can personally make sure something like this doesn't happen again.If you do find yourself back in the area, please contact me directly so that I can make sure we get you and your group a great price as well as perfect rooms.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 281-338-6000.