Best Western Webster Hotel, NASA

The front desk staff do not know what customer service is very belligerent and rude.The young boy at the front desk walked in the bathroom on me when the door was locked.I will never ever be coming back there. less

We were recently at this BW for an extended stay. Everyone was so kind and helpful and the General Manager helped us navigate a stressful time by helping us with our reservation and being so flexible with our dates! We would stay with this BW again just because the staff is so friendly and willing to go the extra mile to make your stay a good one! less

Rooms are very very small.. I felt like the price of the room was so overpriced.. Would not stay with my little one ever again.. Beds are very uncomfortable.. Front desk clerks were youngsters goofing off.. Upside, great location that's about it.. Sorry but would not stay here again.. less

Stayed here for one night prior to going on a cruise out of Galveston. Physical parts of hotel were ok - nothing special but nothing bad either. Front desk staff totally inexperienced or have had no training. Our car was parked in the second stall from the front entrance - totally visible from the front desk. A bike was stolen from the bike rack on our car - it was locked. The hotel security film was "inconclusive" per the police. When we reported this to the front desk the gentleman there was completely confused as to what to do or who to contact. I have been trying to talk to the General Manager about this. He does return phone calls. I have called him 5 times in 4 days and no response. I have now reached out to the Best Western corporate office. They will contact the hotel. I doubt that we will ever see the bike or get any type of reimbursement but I am now more angry about the hotels - ignore it and it will go away attitude to a now former customer. Do not stay here. less

Enjoyed our stay the location is extremely great, I enjoyed that part. The bathroom is small and it was a smell going into the room. Like mildew smell or something. Wifi was great. I did not partake in the breakfast. less