Best Western Webster Hotel, NASA

Stayed two nights. The first room given to us had a moldy bathroom and didn't smell fresh. The second room was better but still had mold in bathroom in some spots. The rooms need a more thorough cleaning especially the carpets. The beds were comfortable. However the overall quality of the room is poor. When the fridge cycled on the tv would blip out for a bit. The front desk was ok except for when i was charged twice for my stay. The credit card terminal stated my card was approved after I okayed the charge. Representative insisted it didn't go through bc his computer said so. I had to insert card again. I did check my credit card later and as suspected two charges. So annoying. The only good thing about this stay was the price and location. Breakfast was ok but no skim milk provided. If you pay anything over $70 you will be disappointed. less

The hotel is very conveniently located, near restaurants. We stayed 18 nights, for the holidays, it was quiet long stay, considering boring and monotonous breakfast, where there was one week where it was out of yogurts and cream cheese. The pillows are very small, we had to buy our own, but of of 5, two of us did it, the other three were ok with the pillows. The reason I recommend this hotel is because of the people, the staff, from Irma, the cleaning lady who is very honest, nothing went missing, even laptops, iPads, I watch, money and documents were left in the naked eye. She cleans deeply and very kind to us. The front desk people are also very kind and made our stay wonderful. Would be come back? For sure, it is great price, great location, clean and has the most wonderful people, why not? The rooms are of an regular size but what makes this place magical is that even the kitchen people come, greet you and provide you with fruits even when the kitchen is closed, when the manager greets you every morning and asks us about our stay, recommends us places and things to do, play with my children with their Christmas toys, this is a real, cozy hotel, we now call it our second home hotel. Planning to come back very soon. less

Had a reservation for roll in shower room. Got to the hotel after traveling 10 hours and they apologized that my room had not been made up that day and it was not available. They offered and upgraded room to a handicap suite. Issued keys and we unloaded and went to the room only to have the keys not work. Had to settle for non handicap suite. The room was big and bed comfortable is about all I can say about that. We left for the day and came back late and our room had not been refreshed. Next morning had to ask for fresh towels. The breakfast was cheap and unappetizing. WiFi difficult to engage. Will not stay again and will notify AAA so they can remove their recommendation. less

I enjoyed my stay at Best Western NASA during 3 trips so far this year Nov 2019. Front desk personnel are very attentive to the traveler needs and expectations. They are always proactive making sure everything runs smoothly. Also, as a plus there is plenty of quality restaurants at a walking distance, including a Starbucks. less

Rooms was nice and clean. Was enough space for our group. Had free breakfast and as well as great WiFi. Was able to connect gamin tv system for the kids. Location was great in the area was close to many family entertainment centers. Will be using Best Western again. less