Horrible Check In
31/07/2017 Q2897PZ, Cambridge, Wisconsin
Guy that checked me in offered 2 queen rooms, one on 3rd floor another on 1st. Took 1st and it smelled like smoke. Went back and asked for 3rd floor and even though no one else had checked in tried ... more
Guy that checked me in offered 2 queen rooms, one on 3rd floor another on 1st. Took 1st and it smelled like smoke. Went back and asked for 3rd floor and even though no one else had checked in tried to put me in a king with a roller bed. Had to profusely argue until he gave me the 3rd floor queen less
bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review
Thankyou so much for your review regarding your stay with us at the Best Western Waukesha Grand. I'm sorry that your first room smelled like smoke and you had to switch rooms. The reason you were offered a king and a rollaway upon wanting to switch rooms was because you were in the first room for a bit before you decided that you wanted to switch, we were full that evening, and our housekeepers had left so there was nobody available to clean the first room that you were in. We had a cancellation for a king room and it was the only extra room that we had available, so that it why it was offered to you. If we didn't have to clean the first room you were in because of occupancy, we could have checked someone else into it and offered you another two queen room. I'm sorry for any inconvenience and I hope the rest of your vacation was a success.