OK stay at a hotel that has seen better days
Check in was smooth and friendly. Got to our 2nd floor room which was on the freeway side and had a musty bad odor. Easily moved across the hall. Still a little stale smelling but OK. Opened the windo... more
Check in was smooth and friendly. Got to our 2nd floor room which was on the freeway side and had a musty bad odor. Easily moved across the hall. Still a little stale smelling but OK. Opened the window for fresh air. Room was clean, bed comfortable enough but no extra blanket and the blanket on the bed was too thin for comfortable sleeping. The ventilation system was pretty loud.
Breakfast was adequate considering COVID limitations. Overheard the desk clerk politely asking a teenage girl to accept and wear a mask while she sat coughing in the lobby. Snippy girl was quite rude and refused. Then the mom, also not wearing a mask got all rude and said they didn’t need to be wearing masks and she would report the clerk to Best Western. Totally out of line. The desk clerk was professional and doing her best to keep everyone safe. It was much appreciated. less
General Manager, General Manager at Best Western Waukesha Grand, responded to this review
Thank you for your thoughts on your recent visit. Though it is unfortunate that not everything about your room was perfect, we're happy to hear our professional service and a speedy check-in helped make your stay with us positive. Rest assured, housekeeping is looking into the odor you experienced, and we hope for another chance to impress you the next time your travels bring you through town.