One of the worst hotels in the area. Preapare to be ripped off!
08/05/2019 drgreen2013, Waukesha, Wisconsin
There are much quieter and better hotels down the road. This and the extended stay are the worst I have come across when traveling in the area. Prepared to get ripped off and your card illegally cha... more
There are much quieter and better hotels down the road. This and the extended stay are the worst I have come across when traveling in the area. Prepared to get ripped off and your card illegally charged for extras. Here are 10 reasons you should skip spending a night here.
First ) It's by the airport, freeway and a busy street. Will be bombarded with jets taking off/landing, sirens from Police, Fire trucks, EMS day and night.
Second ) The fire alarm went off early morning here due to someone burning toast downstairs. Forced jump out of bed and run downstairs. Why would a system allow for something so simple to result in having to evacuate the whole building?
Third ) Was charged a $1 Per night room Safe fee. I didn't use the safe nor request one. Like it or not you'll be paying a little extra for nothing as they sneak it on the bill. It won't show-up online with all the regular taxes and fees when you book.
Fourth ) Parking is limited.
Fifth ) The toilet, as some other reviews point out, will splash out when flushed. Have to jump back or risk getting baptized with your own urine. Your lucky if they even clean it. See pics.
Sixth ) Cleanliness of the room is poor. Rug was very dirty. Kept my shoes by the bed as have no idea last time the rugs were cleaned. Kleenex stuffed behind the mattress, dirty toilet (pictured) and long hairs in the room looks like it hadn't been cleaned either. Clearly the sheets where not changed on the second bed in the room. Prepare to have to go back down and recheck to another room when you see just how dirty they leave the newly cleaned room you checked in to.
Seventh ) Very, very cheap pillows. The throw pillows on the couch at my house offered more support.
Eight ) Loud cleaning staff. Never stayed at a place that lets the cleaning staff watch TV while cleaning. Cranking it up so it can be heard in the hallway. Also in the room across from the one being cleaned with the door open. Might explain the poor job they do. The yelling in the hallway by the staff isn't very much appreciated and is unnecessary.
Nine ) Think moving to the back of the hotel would limit the noise from the airport and freeway ? Nope! Plan on waking up at 4 AM if your there on garbage day. Lucky you they get the recyclables on the following morning at the same time. Count two days of loud dumpster banging and truck backing up beeping to rouse you from a peaceful slumber. Don't even have to set an alarm.
Number Ten ) The best part of the stay is you never have to tip the cleaning staff. The hotel takes care of it for you. If you leave out any cans, wrappers or bags not in the garbage you will get hit with a $50 "room cleaning fee". Not trashing the room mind you. Just leaving them out on a desk or next to the garbage can. That's right if you don't do the maids job expect to find an extra charge on your credit card. No call, no email or notification. They sneak it on hoping you won't notice. less
bwwaukesha, Manager at Best Western Waukesha Grand, responded to this review
Mr Stone....this will be the LAST time you ever stay in our hotel. Please don't come back, if you do you will be refused a room. We have bent over backwards to help you, and literally RUN to try to please you. It took three housekeepers three hours to clean your room after you departed!! That is why you were charged the $50 cleaning fee, which should have been $150 for the effort we had to put in to get it back to rent-able condition. The room was blocked for 4 days because of the smell, and that was AFTER the carpet cleaning we had to do. You posted pictures....our walls are not white, that picture was not taken here. The picture of the toilet, that's not even what our toilets look like, you didn't take that picture here either. As far as your noise complaints...if it's so noisy here why do you keep coming back to stay and you stay for 3 or 4 nights each time? The hotel is by an airport, you will hear planes on occasion. We are right next to the expressway, which is why you hear police sirens, firetrucks and ambulances. You ALWAYS request a specific room, which is on the opposite end of our dumpster area. The $1 safe fee....we remove that if you request it. And yes....you DID trash the room.