Best Western Watertown Fort Drum

300 Washington Street, Watertown, New York, 13601-3734, United States
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Best Western Watertown Fort Drum

Military/government rates below per diem with long term rates available. Will accept sub-contractors/retired military and families. Call front desk directly. Only six miles from Fort Drum. Lake Ontario and the St. Lawrence Seaway are each just a sh show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
300 Washington Street, Watertown, New York, 13601-3734, United States

Reviews of Best Western Watertown Fort Drum

Traveller Overview:
4.0 Rating: 980 reviews
Excellent 33%
Very Good 33%
Average 17%
Poor 8%
Terrible 7%
Rating

Phil303030, wrote review 21/08/2021

Ok hotel in a central location

Arrived late, could not use elevator because lobby closed at that time, we walked up back stairs to 3rd floor.. no biggie for us, but may be for someone else. Hallway musky and not very clean lookin... more

Rating

hebertbrooke018, wrote review 09/08/2021

I Didn't Want It To End!

Our experience was amazing! We didn't want it to end. We slept like absolute babies. The room and service was amazing and everyone made us feel as if we were their family! THANK YOU BEST WESTERN! Yo... more

Rating

milehigh144, wrote review 23/07/2021

Bad Customer Service

I have stayed there the last few years and while this hotel is dated everything was fine. Last year when I arrived the room I had requested three weeks prior to my arrival was not available for me. No... more

Owner Response
Kili Springer, General Manager at Best Western Watertown Fort Drum, responded to this review
Hi there, As is the case in most service industries this year, we GMs are responsible for wearing many different hats. On top of being GMs and having to attend the many meetings that come along with that, we are all also knee deep in operations, as well. To boot, we are all being inundated with an influx of sales calls as the world opens back up. As I receive several messages a day requesting my attention, I typically have to prioritize these calls depending on the need/urgency. Because of this, my staff has been directed to screen my incoming calls to find their purpose. Unfortunately, if the need is not shared or expressed we tend to believe those calls to be sales oriented (which typically take up about 20 minutes of my time which I most certainly do not have). If you are interested in still making that reservation, most of my staff would be able to assist you. Additionally, if you would lend them the nature of the call, I will be sure to weed you out of the pile and take care of you.
Rating

TSutton1970, wrote review 14/07/2021

Exceptional Service & Cleanliness

Very clean rooms, safe area of town. Grab & go breakfast made it convenient, fast & easy. Wonderful staff! You can tell that management & their employees care. It made such a difference in our experie... more

Rating

livinglightning, wrote review 12/07/2021

Best hotel in the area. Thanks.

All staff here was amazing. Thanks to all of you for the Best day I have experienced. Wow! Everything else was great too. Keep up all the great work staff, you make this hotel the best. I would r... more