Best Western Watertown Fort Drum

300 Washington Street, Watertown, New York, 13601-3734, United States
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Best Western Watertown Fort Drum

Military/government rates below per diem with long term rates available. Will accept sub-contractors/retired military and families. Call front desk directly. Only six miles from Fort Drum. Lake Ontario and the St. Lawrence Seaway are each just a sh show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Watertown Fort Drum

Traveller Overview:
4.0 Rating: 949 reviews
Excellent 32%
Very Good 34%
Average 17%
Poor 8%
Terrible 7%

DebApril2014, wrote review 06/01/2020

Mini Anniversary Vacation

Check-in and out was seamless. We stayed in a King Suite (room 155). The room layout was very spacious and the bed was comfortable. The condition of the suite was shocking. Rug was so disgusting dirt... more


abaybaby, wrote review 01/01/2020

Where to start? This place!?!

My husband and I decided to travel to the North Country with my Service Dog for our Christmas holiday. We had visited a motel in Calcium on a previous visit but it has changed hands and their site say... more


whitewoman50, wrote review 24/12/2019

Great Best Western Experience

Great motel and the service was excellent, from check in to check out. The motel was clean especially my room. The breakfast was good and the attendent Luis was a thoughful and diligent in making sure... more


Inspire55594339463, wrote review 17/12/2019

2 night stay

The hotel was one I grew up with when it was a Holiday Inn, it had changed over the past 20 years as the interior lobby was nice and the board rooms to the restaurant was decorated well for the holida... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you for pointing out areas for our improvement! I know you were traveling alone but, by all means, never feel as if you cannot bring these items to our attention. We certainly appreciate your repeat business and love to hear when someone is visiting that has seen all the stages of our building. Please let us know the next time you will be traveling to our area! I would love to catch up with you and hear more about our history. Than you, once again, for your feedback!

littlecyr31, wrote review 17/12/2019

Needs an update!!

This hotel was a great deal but now we understand why. It was a room from the 1960’s or an old military barracks and is in desperate need of an update or refurbishment. While the welcome cookies were ... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you for your candid review! While we were never a military barracks, we were definitely built in the 1960's. That, in and of itself, presents us with challenges when it comes to investing in remodeling. Often times, our ownership team spends more to modernize our property mechanically than we are able to fix the more aesthetic aspects of the building. Nonetheless, we are still required to follow Best Western standards for furnishings and are reviewed every 5 years. This year we are under a Property Improvement Plan that has us focusing more on our appearance. We look forward to these changes and hope you are able to come back and see them!