Best Western Watertown Fort Drum

300 Washington Street, Watertown, New York, 13601-3734, United States
based on 957 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Watertown Fort Drum

Military/government rates below per diem with long term rates available. Will accept sub-contractors/retired military and families. Call front desk directly. Only six miles from Fort Drum. Lake Ontario and the St. Lawrence Seaway are each just a sh show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Watertown Fort Drum

Traveller Overview:
4.0 Rating: 957 reviews
Excellent 32%
Very Good 34%
Average 17%
Poor 8%
Terrible 7%
Rating

Venture258324, wrote review 21/03/2020

Great hotel with exceptional staff

This is an older downtown hotel that has been updated and is well maintained. The rooms are large, comfortable and clean. But it is the staff that stand out. While we only stayed one night, everyone w... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you Venture258324, In light of current times, you just don't know what a comment such as this means to us. Like other businesses that are spread a bit thin, we always worry how it will impact the stay of our guests. Thank you for such a kind comment. We certainly hope to get to see you again during better times. Stay safe!
Rating

jeaniesavage402, wrote review 09/03/2020

Best trip ever

We got checked in quickly even though on the internet we needed principio but we had our confirmation number do they quickly fixed our problem and they got us to our room and we enjoyed and relaxed th... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you for such a great review! We hope to get to see you again!
Rating

Marlee B, wrote review 02/03/2020

We like the location

We like the location do we stay every year. The hotel has some areas of disrepair. The elevator was broken twice during our stay. Also the cleaners were arguing in the hallway and our room never got c... more

Rating

KandKpearls, wrote review 23/02/2020

The worst

I stayed here just because of the indoor pool so my kids could have fun. Let me tell you the room right next door sounds like they are haveinh a party. Loud music and yelling. They came and knocked on... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you for your candid review. I am also glad we were able to speak this morning prior to you checking out. As we discussed, it is not always easy for our one overnight staff member to catch everything that is happening on our upper floors. It helps us a great deal when our guests are able to alert us to certain issues, such as noise, so thank you! However, I will reinforce the importance of those staff members doing floor checks as often as they are able to. Thank you, once again, and we hope to see you again!
Rating

Susie_Q111, wrote review 04/02/2020

Great Hotel Bad Coffee

This is located right in Watertown. I would give it five stars because rooms are nice. The rooms and hotel itself were clean. Breakfast is pretty good.The pool temperature was perfect. The only thing ... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you for such a great review! I appreciate all of your compliments, and your candor! Believe it or not, a lot of our customers LOVE the coffee! I am often told how great it is! However, you and I are on the same page and are NOT fans of it at all! This is why I have a Keurig in my office. So, the next time you visit the area, let me know your favorite K-cup and you and I will brew in my office together and find what else we have in common! Thank you, again, for your review and I look forward to seeing you (and sharing a cup of Joe!) on your next visit!