Stuck in the Elevator!
First, my husband and daughter were trapped in the elevator for 35 minutes! This happened 5 minutes after we checked in. The staff knew the elevator was not running properly and she actually laughed... more
First, my husband and daughter were trapped in the elevator for 35 minutes! This happened 5 minutes after we checked in. The staff knew the elevator was not running properly and she actually laughed at them after they got them out! The sheets were disgusting(I did take a picture. I called to request new sheets and the front desk put me on hold for 20 minutes. I didn't dare take the elevator to the front desk so I just slept on top of them. The housekeeping never cleaned our room! The beds were not made! She left me a note stating there were no more towels available and would bring fresh ones when they were finished. At 9:45pm I went to the front desk and they were gracious enough to give me 2 regular towels and 2 pool towels! UGH...and to boot...I have to pay for this. Ridiculous. The only positive thing in this hotel was the staff and food at breakfast. The two gentlemen working the breakfast were wonderful! less
cpenrose300, General Manager at Best Western Watertown Fort Drum, responded to this review
We appreciate your business and your feedback, We apologize if it felt like 35 minutes in the elevator , I can understand where you are coming from and I was glad to be able to email you yesterday.