My husband and I stayed at the Best Western in Watertown this past Saturday.
My parents have a cabin about a half hour from Watertown. We went up for Saturday and Sunday for Labor Day weekend. We didn’t talk about sleeping arrangements until late that night. When we realized that my parents were planning to sleep on the floor because of space we decided to get a hotel room so everyone at the cabin could have a bed. The drive home is about 3 hours and it was already late. We have stayed in Watertown a few times while visiting, but it’s usually planned in advance and we have not used the Best Western before. We arrived at the hotel, I think, around 11:15. My husband ran in to see if there was availability. He said the employee working said they had a room with two double beds, but no kings. That was not a problem and we understood because it was late notice.
After we checked in the employee who checked us in let us know that there was a wedding party staying at the hotel and to let her know if it was loud and she would say something to them. She asked if the third floor was ok and we said yes. We weren’t sure why she asked at the time, but hindsight we think it was because this was where the wedding party was staying. I also think it was a wedding party AND wedding guests staying at the hotel (so a lot more people).
We were assigned to room 350 and we got up there around 11:30 I think. The room next door was very loud when we walked in to our room. There was a man laughing loudly and yelling across the room to a woman. We seemed to be in the middle of rooms for people associated with the wedding because people started going between rooms and slamming doors. We gave it until midnight before my husband called down to the front desk. The room next door continued to yell and the headboards in our room were against that shared wall. The employee who answered (I think it was the same woman helping us) said she would walk through the hallway and check things out. She called back a minute later and I answered the phone. She asked if we would want to change rooms to a king on the first floor. This seemed weird because my husband was told there were no kings. We agreed to move to room 133.
The guests around the new room were fine, but this room is directly across from the ice machine and right next to the main lobby. The ice machine was loud all night and louder whenever anyone used it. The staff working in the main lobby were not quiet. Sound also seemed to echo quite a bit in the lobby, but there was not an attempt to speak in a normal indoor voice by the staff. The morning crew was the worst. I’m not sure if the doors at this hotel don’t have the stoppers to prevent doors slamming, but I swear we heard every door in the hotel slam overnight. Between the slamming doors, ice machine and volume of the lobby we did not sleep. The walls seemed very thin at this hotel too. We heard every word of every guest that walked by… kids screaming, a few dogs barking, etc. We live in a city so normal city noise does not bother us, but there was really none of that.
The employee who checked us in seemed to know where wedding guests were staying. I really wish she had recognized that the first room was not in a good area because of the wedding and told us there was no availability. We would have just gone somewhere else. We got no sleep and would have been better off on the cabin floor or in our car.
The beds were comfortable and the rooms seemed relatively clean just outdated. The staff was pleasant. The second room we were in was not in as good shape as the first. The laminate on the furniture was bubbling up, the room was older. The stairwells were not clean.
(On another note, as the employee who checked us in was running my credit card, another employee walked up to the desk with her mask only covering her nose. She was a petite blond wearing pink. I figured it slipped and she would fix it. She went into the back and came back out with the mask not covering her nose or mouth this time. I would be really surprised if she was not aware she was doing this. If I had seen this before my credit card was run, I would have considered going somewhere else).
(I reached out to Best Western via their website and did not hear back). less