Renovated and Friendly
10/12/2018 jen1ny2016, Buffalo, New York
This hotel is older, but has been mostly renovated. They have done a good job with it. It's clean and the staff is very friendly and helpful. My husband had stayed there multiple times, while in town ... more
This hotel is older, but has been mostly renovated. They have done a good job with it. It's clean and the staff is very friendly and helpful. My husband had stayed there multiple times, while in town to visit his mother, and I was just there with him, recently. Besides the room, we also visited the bar for live music (very fun,) and had breakfast at the free breakfast buffet. That was a very welcomed and appreciated feature, as we needed to get on the road as early as we could. They had hot and cold breakfast items available, a variety of juices and coffee. The only problem was that the line was disorganized, and it was impossible to get a waffle made. I'm hi king that station should have been located away from everything else, and maybe should be manned, but it's not my restaurant ;)
There was plenty of parking, although they still had construction vehicles taking up part of the lot. It was clean and well-maintained, albeit an older building, and even though they were in the midst of renovations, I believe most of the rooms have been done.
Decent price. We didn't get to the pool, but I think they had just done renovation there as well.
We would go back. less
cpenrose300, General Manager at Best Western Watertown Fort Drum, responded to this review
Dear Guest, Thank you so much for the wonderful review. We are striving for guest satisfaction and we know we are an older property but we like to think of us as the hidden gem of Watertown. We look forward to seeing you again soon. Oh, the waffle maker unfortunatley is where it is at because of the roo and the way the electricity works in there, not much we can do about it.