My husband and I decided to travel to the North Country with my Service Dog for our Christmas holiday. We had visited a motel in Calcium on a previous visit but it has changed hands and their site says they no longer accept animals. I was thrilled to find the Best Western Watertown/Ft. Drum, and reserved a “Pet Friendly - Non Smoking King Room”. I let them know about my Service Dog and received a lovely welcoming letter confirming the booking for my family and acknowledgment of my service dog.
Upon arrival, after an 8 hour drive, the desk attendants were so friendly and accommodating, getting me a key and getting us checked in! The only issue I had was my room was #4-80, which I had confusion in locating, as I thought #4 would be the top floor but it was actually the ground floor! (Whoops!) The guys at the desk quickly pointed me in the right direction! Our room was on a completely pet friendly floor, making me and my dog very comfortable! The room was lovely, clean, homey and spacious. I read reviews of “bad” pillows, so I brought my pillows from home but didn’t need them, as the hotel pillows are small but are actually very comfortable! The bed was supportive and the linen was clean and soft.
The room came with only two towels ( I’m a towel hog and use one for my hair and one for my body) and a quick call to the two heroes at the front desk quickly brought a staff member with extra towels in a flash.
Because of having my service animal, I didn’t ask for room service every day. I don’t mind helping with housekeeping, anyway. Our assigned cleaner was Pam, but I was “adopted” by the most awesome and accommodating housekeeper, Tina. She checked on us twice EVERY day. On the days we did have cleaning (snow treatment salt was dirtying our entry despite cleaning feet and paws regularly) she came in and freshened things up like we hadn’t been there! Tina deserves kudos and a raise!
Breakfast was amazing and yes, the reviews are spot on, Luis is a treasure! He is so welcoming , friendly and keeps the breakfast area spotless and full of great food. If I hit the lottery, I’d ask him to come cook for me!!!
The hall was very clean and easily accessible to the parking lot. A dog station was outside the door, so nice to have handy bags and a can for disposal of Gidget’s waste! If I had to find something that I’d change it would be the closer on my door! It was super squeaky and if I had to take Gidget out at night, I felt like I was climbing out of a crypt and waking the whole hall!!
I love everything about the people I met, their awesome service and the accommodations!! I’d give them 10 stars if I could. We will definitely visit again!! less