Best Western Watertown Fort Drum

300 Washington Street, Watertown, New York, 13601-3734, United States
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Best Western Watertown Fort Drum

Military/government rates below per diem with long term rates available. Will accept sub-contractors/retired military and families. Call front desk directly. Only six miles from Fort Drum. Lake Ontario and the St. Lawrence Seaway are each just a sh show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Watertown Fort Drum

Traveller Overview:
4.0 Rating: 953 reviews
Excellent 32%
Very Good 34%
Average 17%
Poor 8%
Terrible 7%
Rating

Susie_Q111, wrote review 04/02/2020

Great Hotel Bad Coffee

This is located right in Watertown. I would give it five stars because rooms are nice. The rooms and hotel itself were clean. Breakfast is pretty good.The pool temperature was perfect. The only thing ... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you for such a great review! I appreciate all of your compliments, and your candor! Believe it or not, a lot of our customers LOVE the coffee! I am often told how great it is! However, you and I are on the same page and are NOT fans of it at all! This is why I have a Keurig in my office. So, the next time you visit the area, let me know your favorite K-cup and you and I will brew in my office together and find what else we have in common! Thank you, again, for your review and I look forward to seeing you (and sharing a cup of Joe!) on your next visit!
Rating

Ksilm710, wrote review 26/01/2020

Best in the area!

Great location close to downtown Watertown. Hotel is clean, staff are friendly, and everything in the rooms work. I especially love the guy who runs weekend breakfast service! This is the only place I... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you so much for such an awesome review! Our staff has been working very hard to improve our guest experience so it is always great to hear that we are doing this successfully! We love that we have become your go-to for Watertown hotels! Please let us know when you will be visiting our area again!
Rating

remington_walnut, wrote review 25/01/2020

Temporary Safehouse

We arrived in the middle of a blizzard, on our way back to Canada after a long flight to Syracuse ... A laid back, yet quite intellectual young man by the name of Chris met us upon our arrival... We w... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
Thank you so much! I will be sure to share with Chris that he made such a great impression on your stay! Please be sure to visit us again when the weather is more accommodating. Though small, we would love to be able to recommend some nearby attractions to you! Again, thank you! See you next time!
Rating

joycollins91, wrote review 24/01/2020

AWESOME

As always it was AWESOME from beginning to end. Awesome staff price cleanliness and accomodations . The staff is ALWAYS polite and helpful . It is like our home away from home and the staff is like o... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
We appreciate such a kind review! I cannot stress enough the hard work that we have had to put in the past year to improve our guests's stays. Our team has begun to take ownership of our little place and it is nice to see it is being noticed! Please do stop in and introduce yourself on your next visit. Though I probably already know you, I would love to put a face to you.
Rating

DebApril2014, wrote review 06/01/2020

Mini Anniversary Vacation

Check-in and out was seamless. We stayed in a King Suite (room 155). The room layout was very spacious and the bed was comfortable. The condition of the suite was shocking. Rug was so disgusting dirt... more

Owner Response
Kili S, General Manager at Best Western Watertown Fort Drum, responded to this review
I do apologize that you did not enjoy your stay with us! Though online reviews help out the general public as well as ourselves, they do not always allow me the opportunity to speak to you directly. If you would like, you are welcome to reach me at the hotel directly. I would love to be able to show you that your experience is not typical for most of our guests. Again, I do apologize for your stay and hope to have the opportunity to turn that around for you. I look forward to hearing from you and having you as a guest again!