Only good thing was location
21/10/2018 Catherine S, Lafayette, Indiana
Very convenient to Neil Armstrong museum which we were in town to visit. Stood for three minutes to check-in while Megan was finishing a personal call. (Indicated by her conversation & ending with "Lo... more
Very convenient to Neil Armstrong museum which we were in town to visit. Stood for three minutes to check-in while Megan was finishing a personal call. (Indicated by her conversation & ending with "Love you, too." ) Asked about the pool hours -- it is closed "until we get it fixed". Told her it would have been nice to know this.. "Well, we posted it on our web site a couple of days ago. If it was important you should have checked the web site again before arriving." Who "checks the web site again" after you make your booking to see if amenities have changed??? Also had a problem when booking over the phone. The web site was showing one rate but wouldn't let booking go through. I called the 800 number and they couldn't get it to work either. Suggested I call directly -- which I did. They would not honor the rate even though I told them of the difficulties. Was told, "We set our own rates."--by Megan. Should have known I would encounter her again when checking in. ...... Only reasons we stayed here was due to BW fall promotion on points & location. Property itself was just ok... A bit dirty & worn... Plugs in rooms in difficult places to charge devices. I won't be back--promotion or no --- rudeness just too much to handle! Stay in Lima.. It's not that far away. less
WapakLodging, Manager at Best Western Wapakoneta Inn, responded to this review
I am so sorry about your experience at our hotel, we strive to provide excellent customer service and care to all of our guests, I would like to apologies on behalf of all of our staff. I will be using the feedback you provided to better train our staff,
Our pool is closed for the scheduled maintenance for the next couple of weeks, so we can restore it to proper condition for our guests to enjoy. I am truly sorry, you were not able to enjoy it.
I sincerely hope, you will give us another chance to provide you with excellent customer service.