Best Western Wapakoneta Inn

We were impressed by the quality of service overall. Nice staff. Clean comfortable room. Only drawback was construction in the halls for renovations. Hopefully they will be completed soon. Would go back anytime. less

The Best Western Website states " Discover this newly renovated hotel in Wapakoneta " also enjoy a free hot breakfast. On my recent visit there with my wife I discovered neither. My wife and I traveled 2 1/2 hrs. to Wapakoneta to see our granddaughter compete at the High School, and since it was going to end late decided to make reservations to spend the night and travel home the next morning. Our choices were the Best Western or the Holiday Inn Express. The Best Western was rated higher and newly renovated according to their own website. Upon entering you could see a sign blocking the stairs with types of carpet being used, caution tape straight ahead where the breakfast area was. The young lady behind the desk was extremely friendly and explained the renovations going on. She also told us that due to, the renovations there was no hot breakfast in the morning. in its place, in the fitness room, there would be coffee , toast , bagels and frozen sandwiches which we could take back to our room and heat in our microwave. The next morning they were out of frozen sandwiches. We booked the King room with the jacuzzi. Going down the hall to our room we had to walk around doors off hinges and tiles stacked on the floor. Our room was very clean, but did need updated. There were no USB ports in the room. The exhaust fan in the bathroom sounded like a 747 taking off, and it didn't have a switch of its own it worked off the light switch. Other than that we we happy with our room. less

Spent two nights as part of a family trip and visit in the Wapakoneta area. Room and hotel had all the essentials: clean and comfortable, good WiFi, decent cold breakfast with a few hot items. Choice of fast food in the immediate area. Easy to get to from I-75 and US-33 -- close enough that there was some road noise in our room on the front. Especially pet friendly, with areas to walk the dog. Rooms in the process of renovation. Would stay there again. less

I stayed here as a result of some weather that slowed done my journey home. I felt welcomed to the hotel upon walking through the door. The oddest highlight to the stay though was the water. I stay at a lot of hotels through the year and most of the water seems to leave me thirstier than when I started. The water here tasted less treated and more fresh like I would get out of a well back home. It sounds strange, but it made the unexpected stay and a bit more pleasant. The beds and breakfast were what I have come to expect from Best Western and I stay at them frequently, so that must be a good thing. less

We (group of four) attended Rock the Lake in early August. We spent time in the lovely town of Wapakoneta and went to the CCM music festival. As we one turned down the sheets, one of our friends noticed a prominent yellow stain on the bedding and then another brown stain on the fitted sheet. The other bed had stains on the linens and a long, dark hair on the fitted sheet. The night stand had a bent paper clip by the phone. When I went to call the front desk, I looked at the phone and it appeared that it had not been cleaned in quite some time. We had no answer from the front desk so we went down to report the issues with the room. The front desk clerk was very apologetic for the photos that my friend and I showed her of the stains and the phone. The clerk stated that she would move us to another room but they had none available and since it was 1AM, all the hotels in the area were probably filled. The clerk also asked for the photos so that she could send to her GM and that the GM would contact me as the clerk felt that was totally unacceptable that the room and bedding was totally unacceptable in the condition it was received. The clerk said that she would get new linens for the beds and wipes for the phone. En route to the room, she also mentioned that they were hiring housekeepers! When we arrived at the room, we showed the clerk the items that were stained and dirty. She stated that one of their housekeepers had long dark hair and that could be her hair on the fitted sheet! The clerk also stated that she had never changed a bed (we would like to think she meant in a hotel) so I helped her change the linens on both beds. She left behind the wipes so I ended up cleaning the phone and the night stand as well! These issues hopefully were brought to the attention of the housekeeping staff. None of us slept well after that and I will never stay in this hotel again. The halls smell musty and could use freshening up (or the carpeting replaced). The linen stains could easily be laundered with bleach. The clerk mentioned pets stay at the hotel so we wondered if the stains were human or pet. The front desk staff was effective (although I should not have been doing housekeeping’s job nor should have the front desk clerk). The breakfast was okay and the parking and location were good. The housekeeping department, no accolades deserved. I have waited a month for a reply from the GM and I am still waiting. Do yourself a favor and stay at the much cleaner Holiday Inn Express or at a hotel in Lima. Perhaps it was an isolated incident but we stayed at HI Express across the street last year with no problems. We decided to try this hotel as it had better ratings but really don’t see how that is possible! less