This trip was for personal business and I was less than impressed. The room cleanliness was marginal with hair in the bathroom sink and shower. The hotel is pet friendly, which is fine, but the two li... more
This trip was for personal business and I was less than impressed. The room cleanliness was marginal with hair in the bathroom sink and shower. The hotel is pet friendly, which is fine, but the two little dogs across from my room barked frequently and it was very difficult to sleep. The best for last: no hot water when I was getting ready for my morning event. When inquired with the desk what the issue was with the hot water, I was advised a sensor was malfunctioning and maintenance was called. When leaving, the outdoor propane tank was being filled. Ahhh, the sensor was most likely functioning just fine. Just needed propane to heat the water. When I asked the front desk if the issue was corrected, I was advised there should be hot water within minutes and thank you for asking. Will not return to this location. less
Steven L, General Manager at Best Western Waldo Inn & Suites, responded to this review
I do apologize for the issues during your stay, the hair in the sink and shower is absolutely not ok and I will be speaking to the room attendant that cleaned your room. Our pet friendly rooms are all grouped together because of the fact that some animals travel better than others, I do apologize for the issue that the dogs caused. The hot water issue was caused by a malfunctioning damper control valve. I apologize and will speak to your booking source about getting your invoice adjusted. Our last propane delivery was on 12/31/2019 @ 1:52 and we are not due for a delivery for another 9 days when the tank will usually still be at 35% capacity, I will be reviewing footage from our cameras to find out exactly what was going on because I also do not have an invoice for a delivery today. I want to thank you for bringing these things to my attention and allowing me the opportunity to address these concerns.