Sauna, sleeping, breakfast. That's it.
28/11/2017 JacPG, Heerlen, The Netherlands
Personnel of the hotel was friendly and helpful. It was nice to have wellness and swimming pool available in the evening. Breakfast room looks very nice. The hotel is surrounded with natural area, nic... more
Personnel of the hotel was friendly and helpful. It was nice to have wellness and swimming pool available in the evening. Breakfast room looks very nice. The hotel is surrounded with natural area, nice to take a stroll for some fresh air. In total, my stay was ok, but I would not especially recommend it to a friend or colleague. The room in the accommodation gives a bit of an outdated impression. Though daily maintenance is good, the mid-term maintenance (little damages and the state inside the rooms) could be better. I was surprised about a hotel rated with 4 stars without minibar, without peeping hole in the door, etc. Breakfast is ok, but the sausages were cold, the juice is not fresh, only remains of scrambled eggs available (nice bread and local meat products, though). In a hotel with wellness, one would expect a bathrobe in the room and extra towels at the sauna/swimming pool, which all was not there. Although the location is nice and quiet, it is located far out of the city centre. Many hotels in Wuppertal have ridiculous room rates compared to other cities, this hotel included. I'm in a good mood, else I may have rated 2 out of 5. less
, Front Office Manager at Best Western Waldhotel Eskeshof, responded to this review
Thank you for taking part in the survey of your last stay at our hotel.
We are very pleased that you have noticed our employee positives.
On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is very important to us and we will use your feedback to improve our services so that we can offer our guests a more pleasant stay in the future.
I hope that we can welcome you again and we will have the opportunity to make your stay a very special experience.
Your Best Western Waldhotel Eskeshof