Nice stay, great location for us, but...
We chose this hotel for four nights as we were hiking and also wanted to go to Tallahassee for the gardens. At first glance, you wonder why you chose this location, since it seems just at a highway j... more
We chose this hotel for four nights as we were hiking and also wanted to go to Tallahassee for the gardens. At first glance, you wonder why you chose this location, since it seems just at a highway juncture, but is it perfect for everything we wanted to do and places to eat. It was very quiet, but they do have a fountain that runs a bit in the courtyard. The courtyard would be great in warmer weather. The "but..." part is at check in, the desk person, somewhat laughing said, "you are in room 202, and we are full. There is a high school wrestling tournament and they have a bunch of rooms." OK then. And "I don't know where they are " (either lazy or lying), "but here is your room". I asked if I should call the desk if the party was close to our room. Laughing again, "Well they are going to do something!". When I asked if it was only that night, she found this particularity funny and really laughing said, "well you can sleep the next night!" OK, so we are paying full rate and it is funny that we can't sleep. Way to get the guests upset at check in. Nice and professional, not. The rest of the desk staff sort of understood, but, didn't quite get things either. It happened that we had a very quiet night, but the attitude should make you think twice. less
Atul P, Owner at Best Western Wakulla Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.