Our stay was July 2 - 4, 2021. Very dissatisfied! Upon arrival we find out that the excerise area & pool were under construction, which we were ok with as we had a busy weekend at a ball tournament. T... more
Our stay was July 2 - 4, 2021. Very dissatisfied! Upon arrival we find out that the excerise area & pool were under construction, which we were ok with as we had a busy weekend at a ball tournament. The baggage cart was hard to maneuver as the tires were close to being flat. When we entered our room it definitely was a smokers room at one time, it was a very musty & smelt like old cigarette smoke. Then unfortunately our elevator quit and we had to take the stairs to the 4th floor & my lung capacity isn’t great. So my breathing was very laboured by time we reached the 4th floor. The tub/shower diverter wasn’t working properly, we had more water coming out of the spout than the shower head.Then after coming back from the tournament at 10:30 pm all we wanted was a hot shower and sleep. Entered our room and it wasn’t cleaned, so tried phoning the front desk 10 + times and kept getting sorry operator busy try again. So phoned the motel’s direct line and the call was answered right away, when we asked if there was a reason our room wasn’t cleaned the reply we got was yeah all our rooms were booked and the cleaning personnel didn’t get to all the rooms, but they tried to get to every room to see if things were needed and sorry that they didn’t get to ours. So yes, they did bring up more towels, coffee etc. I feel after spending $300. plus for a 2 night stay and we weren’t offered any compensation for the lack of service an amenities. Then on check out we didn’t get a thank you, or how was your stay, but we did get have a nice day. I am hard pressed to ever stay at this location again. less