Best Western Wainwright Inn & Suites

We arrived this evening around 7 pm. First thing that bothered me was when the front desk clerk, who, by the way, has the personality of a dead flea, tells me my dog was going to cost me $25 extra. I really think that Extra cost should be reflected on the website as it is 2 late to cancel a reservation on the day of arrival. If i didnt have a reservation I would have changed hotels just on principle alone. The website should also mention that only showers are offered and not shower/tub combinations as the first thing hubby and I like to do after a long day driving is soak in a hot tub. The hotel itself is very nice, but the website could be more concise as to what you are actually paying and what each room offers. less

Have stayed at this hotel multiple times. Great staff, clean rooms. Always very helpful. Price is a little high especially for just a quick stay. Military discount accepted. And 4th floor is all smoking rooms. less

Hot tub and pool not working. Very disappointed as that is why we booked this hotel. BW needs to notify booking that these are not working as we are paying for these type of amenity. Hot tub and pool should be checked serval times a day to stay on top of working conditions less

From the free breakfast buffet with bacon, hash browns, eggs, frittatas, yogurt and fruit cups, to the swimming pool and hot tub, to the modern updated clean rooms, I enjoyed everything about my recent stay at Best Western Wainwright. My favorite part had to be the staff who exceeded my expectations, from a friendly "Good morning" to helping with computer issues in the business office to making my family feel truly welcome. less

Early Christmas morning we arrived from Edmonton. We knew check in was listed as 4 PM, but at 11:30 AM we stopped in to confirm our reservation. Also, our Christmas dinner would not be until early evening with family in Wainwright, so we asked the front desk staff if they knew of somewhere that might be open for coffee and a bite to eat. We had not been able to find anything open. First of all, the girl let us check in to our room and leave our luggage. Then she told us to help ourselves to the coffee and light refreshments in the breakfast room. Perfect!!!! As I said, great customer service. The room was clean, nicely decorated and the beds super comfortable. Thank you so much. Hope to drop in again sometime. less