Wainwright Best Western
07/01/2017 tiffanyd440, Fort St. John, Canada
The hotel was clean and cozy. Down fall was they They don't have bathtubs in the standard room we were in which was unfortunate we could bath our baby, being pressure from shower was a big too hard fo... more
The hotel was clean and cozy. Down fall was they They don't have bathtubs in the standard room we were in which was unfortunate we could bath our baby, being pressure from shower was a big too hard for his liking. Hot tub water was dirty. Pool water was quite cold, didn't swim long because of it. The internet was a little slow, but do able. The food was tasty every morning, hot and fresh. The staff wAs just wonderful! Very friendly, always in good mood and very helpful.
Lana M, General Manager at BEST WESTERN Wainwright Inn & Suites, responded to this review
Thank you for taking the time to write a review about your recent stay with us at the Best Western Wainwright Inn & Suites. I see that you had noted some concerns on your review that I would like to take the time to address as it is our vision to surpass our guest’s expectations by showing we care in a way to earn our guest loyalty. I am glad that you were able to enjoy our Complementary Hot Deluxe breakfast and I will be sure to pass on your lovely comments to the staff. It is reviews like yours that show our team is truly living the vision.
Our traditional rooms do not have bath tubs. I wish this was brought to our attention during your stay as we would have been more than happy to provide a brand new baby bath tub to accommodate your needs.
Your comfort and safety and providing superior customer care is our main priority. Our Pool and Hot Tub Temperatures are monitored daily and maintained in accordance with the local health requirements. The Pool is maintained at temperatures between 78 & 82 degrees and the Hot Tub is maintained between 98 & 104 Degrees. I would like to take the time to apologize if the pool water was cooler then desired.
Our indoor pool and hot tub is maintained and cleaned on a daily basis to ensure all chemical levels are balanced and in accordance to Alberta Health Service Standards.
We look forward to visiting with you again if ever back in the Wainwright area.
Please contact me directly if you would like to further discuss your stay.