Couldn't get past the odour
The hotel lobby was beautiful, and I think there were rooms in that section of the hotel. The room I stayed in with my daughter was in the back, more "motel" section of the hotel where it seemed more ... more
The hotel lobby was beautiful, and I think there were rooms in that section of the hotel. The room I stayed in with my daughter was in the back, more "motel" section of the hotel where it seemed more long-term tenants were staying. Our room stunk like old cigarette smoke and BO. I just couldn't really enjoy the stay because of the smell - I had asked for early check-in, and it was accommodated, but honestly there's no reason I would have wanted to be in the room longer than we were. The morning after our stay, there was a police cruiser circling the parking lot, that was also a little sketchy. I've stayed in a hotel downtown Toronto that had a pool and clean, stink-less room for the same price, so overall I wasn't impressed. The staff were great though and the room was clean despite the stank. less
Pat Lusink, General Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Valued Guest
I'm sorry we did not meet your expectations and we do fully appreciate your feedback as it allows us to investigate the issue to look for remedies. Yes, we do have rooms in the hotel tower off the lobby in addition to the motel section where you stayed. Thank you for the kind words regarding the cleanliness and our great staff. Hopefully you can try us again so we have an opportunity to change up your view.
Kind regards,
Pat Lusink
General Manager