15/10/2018 Cfarley1, Utila
We stayed here for a night as part of a Wedding block for a nearby Family Wedding. The lobby was busy at check in which of course is to be expected. The staff were friendly, fast and efficient, keepin... more
We stayed here for a night as part of a Wedding block for a nearby Family Wedding. The lobby was busy at check in which of course is to be expected. The staff were friendly, fast and efficient, keeping the line moving well while providing great service and answering questions all with a smile! When we returned from the Wedding a large group of us were in one room which of course was loud, the staff offered us a meeting room so we could continue the fun without disturbing other guests! The night auditor at the desk was also super! She helped us when we needed the address for pizza, was nice, friendly and funny! She was fantastic! The rooms were well appointed and the beds were very comfortable as well!! The amenities offered in the bathroom were above and beyond the normal hotel amenities! When we asked for a late checkout in the morning this was granted right away by a very friendly agent!!
If you find yourself needing a place to stay in Newmarket look no further! Great hotel and AMAZING staff!!! less
Lynda A, General Manager at Best Western Voyageur Place Hotel, responded to this review
We appreciate your post on Trip Advisor for us. I am really pleased you acknowledged our staff. In recent weeks; I have received numerous comment cards, online surveys, and calls reporting what an exceptional, caring and friendly staff we have. I am truly blessed with this team on board. Your business is very important to us and we value your feedback; you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.
Guest Service Agent