We use your Hotel for our meeting place about 4 times a year. through these difficult times, the situation can change very quickly from good to worse and vise-versa. I commend ALL of your staff for ... more
We use your Hotel for our meeting place about 4 times a year. through these difficult times, the situation can change very quickly from good to worse and vise-versa. I commend ALL of your staff for a great job they do.... I am attaching my comments fro the earlier portion of the survey from the Best Western - Newmarket.
"They all meet or exceed when we have a stay at your motel. Did not have interaction with too many of them this time, but Thursday check in was great and we had a request to switch one of the persons accommodations and it was done to our expectations and we appreciated it greatly. With some of our group it is hard for them to grasp the concept of our current situation, they don't neccessarly deal with it in their everyday live and have difficulty understanding some of the reasons for housekeeping not going in everyday to make the bed or bring towels, being spread throughout the floor for rooms. After (I) explained (as I am an essential worker in a pharmacy) they were more comfortable hearing it from within our group. But my point in saying this is, I have great empathy for ALL your workers and please extend my sincere gratitude to them. less
Pat Lusink, General Manager at Best Western Voyageur Place Hotel, responded to this review
Thank you kindly for your positive review and support. We are so very fortunate and grateful to have such a wonderful group of ladies stay at the Hotel on an ongoing basis! Your patience and understanding is also greatly appreciated as our policies regarding COVID-19 are ever changing.
As always, we look forward to your next visit!
Guest Service Agent
Best Western Voyageur Place Hotel