Christmas Meeting
We were a little disappointed that there were only two luggage carts and it seemed like the were hoarded somewhere. It's a difficult thing to control, however, when we went for breakfast at 8:15 a.m.... more
We were a little disappointed that there were only two luggage carts and it seemed like the were hoarded somewhere. It's a difficult thing to control, however, when we went for breakfast at 8:15 a.m. they were in use, (we did not see them). When we came back and throughout the carrying of our luggage, etc our to our vehicle, which was almost an hour to do this, not once did the carts reappear in the lobby. This is very hard on some people even with the elevator. Maybe a few smaller carts could also be made available, or a tracking of where they are!
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BWVPH, Guest Relations Manager at Best Western Voyageur Place Hotel, responded to this review
Dear Guest,
At any time the carts are in use we are happy to assist with luggage, we also have some small trolleys we would be able to provide in the abscess of our other trolleys. The day in questioning, we at the front desk offered to assist anyone who expressed concern and offered smaller push trolleys. Thank you for your review and your assessment, we always use feedback for the opportunity to learn and grow.
We will see you again in March.
Thank you,
Miranda Middleton
Guest Service Agent