Best Western Voyageur Place Hotel

We stayed here as the location was half way in between several golf courses we were playing. It's close to many restaurants and Upper Canada Mall is right across the street. It is located on a busy street but the noise didn't bother us at night. We stayed in the King Suite which was very spacious and comfortable. The restaurant is only open 6:30 am - 2:00 pm right now. We ate breakfast there and it was very good. Tina was our waitress and at 6:30 in the morning was so happy and friendly, and served us lots of coffee which we definitely appreciated. less

We use your Hotel for our meeting place about 4 times a year. through these difficult times, the situation can change very quickly from good to worse and vise-versa. I commend ALL of your staff for a great job they do.... I am attaching my comments fro the earlier portion of the survey from the Best Western - Newmarket. "They all meet or exceed when we have a stay at your motel. Did not have interaction with too many of them this time, but Thursday check in was great and we had a request to switch one of the persons accommodations and it was done to our expectations and we appreciated it greatly. With some of our group it is hard for them to grasp the concept of our current situation, they don't neccessarly deal with it in their everyday live and have difficulty understanding some of the reasons for housekeeping not going in everyday to make the bed or bring towels, being spread throughout the floor for rooms. After (I) explained (as I am an essential worker in a pharmacy) they were more comfortable hearing it from within our group. But my point in saying this is, I have great empathy for ALL your workers and please extend my sincere gratitude to them. less

Hotel well situated, access to shopping/restaurants. Reception staff friendly and efficient. Easy in and out. Room clean and well set up. Internet seamless and good strength even on the third floor. Unfortunately the restaurant was closed, but during earlier stays the food was good. less

The beds are very comfortable and the overall decor in the hotel and your room(s) are quite acceptable but a little dated. The lighting especially in the hallways needs to be updated and improved but is still acceptable. My biggest complaint is that the hotel has removed the pen and notepad for Covid cleanliness reasons but they did not remove the coffee maker or the wine and bottle openers. If they truly were trying to maintain cleanliness standards to curb the spread of the virus then they should remove everything. The pens can be either wiped down with a sanitizer or if they were wrapped in a plastic sleeve and removed/replaced if they are opened. less

The room itself was quite nice and quiet. The problem was that during the Covid pandemic, we were not informed when we checked in that housekeeping would not be cleaning the room when we were out. Upon check out we informed the front desk. Nothing was done but made notes in the computer less