Certificate of Excellence? Low bar.
11/06/2019 M9444YZem7, Healdsburg, California
I stayed there last night. The place is a dump that has been painted recently. There are only so many times you can paint over the walls and trim of an old room. It was an unusually warm day. When... more
I stayed there last night. The place is a dump that has been painted recently. There are only so many times you can paint over the walls and trim of an old room. It was an unusually warm day. When I got to my room around 3:15, it was about 90 degrees inside. I had an upstairs room, facing the ocean (west). There is no mechanical ventilation in the rooms. They only have electric baseboard heaters. The only way to vent the unit is to open the door and the window. One window had a broken spring and wouldn't open. The other had a hole in the screen. There were a few bugs in the room - found them on the walls and carpet (I'm not squeamish), just don't think there should be ANY bugs. The shower diverter is broken so only half the water made it to the shower head. Breakfast wasn't good. I didn't complain because when I checked in, it was clear that the desk person could have care less about anything. This hotel is shaming the Best Western brand and is shaming the wonderful community of Fort Bragg. Update this place or stop operating. less
Savita K, Manager at Best Western Vista Manor Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer our guests a better experience.
Your feedback has been shared with our staffs which helps to better serve our guests.
We look forward to host you again at our place.