Best Western Vista Inn

This motel has been updated and is quite nice. The bed was very comfortable and the room was very clean. We were on the ground floor back and noticed it was clear behind the building and we’ll lighted. We are glad to have found a great stopping off point in Buena Vista. We’ll be back. less

After swearing off Best Westerns in the early 2000s, I now find myself seeking them out. This is the 2nd time I've stayed at this specific BW and the experience couldn't have been better. For a mountain town hotel, this facility is clean, updated, friendly with an impressive continental breakfast! It's not located in the heart of the town. You're maybe a mile from the main street and 8 miles from Mt. Princeton Hot Springs. The one thing I always note is, if you are sensitive to the type of pillow you sleep on, bring your own. I don't think they offer a selection. less

We had a large family wedding in Buena Vista in September and a number of us stayed at the Best Western. I made reservations for my 89 year old mom on the ground floor and another room for different family member but when we arrived ( on Friday at 2:30 pm) we were told they had been cancelled. I had cancelled one room but not the room for my mom and showed the email cancelling one room but confirming the other. Further, the woman I spoke to when making the changes, confirmed that I did not cancel my mother's reservation. The desk manager, just said " the hotel is full there is nothing we can do" Obviously the hotel was not full at that point. We had to double some of the kids up in a house we rented so that my mom had a place to stay. A week later, I called the hotel manager and told what happened. He reviewed their records and saw that the reservation was cancelled by the hotel staff mistakenly. He apologized, said it had been handled poorly, and asked if he could give me a voucher for a free night in the off season (I did not ask for any compensation) . He never followed through. The front office was rude and unhelpful even though the mistake was clearly theirs. less

From check in to check out, everything was smooth, easy and gracious. Beds were comfy, the pool was clean and the breakfast was simple yet delicious. The staff was so nice! The views were great and coffee in the morning browsing through their adorable gift shop and then reading the paper by the fireplace was perfect. less

The staff was very friendly and helpful. Breakfast was very good with a huge variety of choices. The breakfast room staff was very accommodating. The only negative was that the hotel was full on Saturday night and the rooms could have been more soundproof. less