BEWARE: NO ELEVATOR!!
My husband and I stayed at the BW Vista in July on a road trip. We are in our late 70’s and don’t do stairs very well, especially carrying luggage. We were planning to ride the train in Leadville on t... more
My husband and I stayed at the BW Vista in July on a road trip. We are in our late 70’s and don’t do stairs very well, especially carrying luggage. We were planning to ride the train in Leadville on the day between our 2-night stay. I had searched for accommodations in the area and there were plenty of cute places with lots of charm and character, but I knew that we would have to carry our bags upstairs and chose not to do that. So I chose to stay at the BW Vista since it was a large motel. After checking in, I asked the receptionist where the elevator was. We were told there wasn’t one. And there was no vacancy on the ground floor. So we had to haul our bags upstairs ourselves. I regretted not booking a place with lots of personality.
I will say that they had the best solution to breakfast of anywhere we stayed on our 3 week trip. Chosen from a menu the night before and delivered to the hallway outside your door in the morning. Although they only delivered one of our breakfast orders on the second morning, the day we were checking out. They offered me a yogurt when I reported it. But not the full order.
They may not deserve a one star rating, but I want to be certain that people who want/need to ride an elevator will perhaps find this cautionary post. We would not stay here again no matter what they do with customers service or food service or housekeeping or decor if we had to stay on the second floor and carry our bags upstairs again. less
Brent Jewell, Owner at Best Western Vista Inn, responded to this review
Thank you for choosing our hotel during your recent road trip. To respond to your comments regarding an elevator, an elevator is included in the capital improvement plan for our facility; however, due to COVID-19, this plan is temporarily on hold. We are always happy to accommodate first-floor room requests and/or assist in getting luggage to the second floor.