3 or 4 - Tough Call
29/03/2018 Niwotois, Boulder, Colorado
I travel around CO a fair amount on business and I've done a number of Tripadvisor reviews. I take them seriously because I think other people may depend on them as much as I. Three years (and two o... more
I travel around CO a fair amount on business and I've done a number of Tripadvisor reviews. I take them seriously because I think other people may depend on them as much as I. Three years (and two or three visits ago) I gave the BV Best Western a five star review. I'm hoping the owner/manager/person-in-charge will see this and consider some suggestions from a relatively frequent guest. This motel is slipping, in my opinion.
It's still the best choice in Buena Vista and probably the best choice in both BV and Salida/Poncha Springs. But it is not at the same level as before, in my opinion.
Still great - front desk staff, cleaning crew, extremely active breakfast room attendants and the view coming out the front door, as always is as drop-dead great as anywhere in CO.
What needs some attention is 1) mattresses, 2) pillows, and (not sure what they can do about this other than knocking out a wall) 3) a pretty crowded breakfast room. My mattress and pillows were probably great a few years ago but (particularly the pillows) are ready to be replaced. The breakfast room simply is too small at anything like motel capacity (and I was there on a Tuesday night in late March). Plenty of fresh food thanks to tireless efforts from two staff members, but still pretty close quarters.
If I didn't have such fond memories from 5-star days in 2015 I probably would have given a 4 star in 2018, but it's time to freshen the place up a bit, folks.
BrentJewellGM, General Manager at Best Western Vista Inn, responded to this review
Dear Niwotois, Thank you for choosing our hotel during your recent trip. We appreciate you considering our hotel the best in the area, and we're pleased to have you as a frequent guest. During the past few years, we've made significant upgrades to our rooms and amenities. We have a multi-year capital improvement plan, and we anticipate further updates. We appreciate your feedback and hope to have you again.