Expected more
Gym was a joke, extremely small room with poorly working few pieces of equipment. Pool and sauna in pictures looks nice, in reality I wouldn't go there. Hotel seems old and used.
Room was ok, breakfa... more
Gym was a joke, extremely small room with poorly working few pieces of equipment. Pool and sauna in pictures looks nice, in reality I wouldn't go there. Hotel seems old and used.
Room was ok, breakfast more or less ok, definitely not worth 4* less
Adventure61411653745, Front Office Manager at Best Western Vilnius, responded to this review
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If we can provide any assistance, please don't hesitate to contact us any time.
With kindest regards,-
Best Western Hotel Vilnius Team