Best Western Vilnius

There is plenty of free car parking outside the hotel. We quickly checked in and went to our room where the problems started. 1. There room was stuffy do I went to open the ceiling to floor door and it was jammed. I didn't want to force it so called Reception for help. About 20 minutes later a guy arrived and tried to open it and failed. He said he would send someone up from maintenance to sort it out. Half an our went by and no one showed up so I called Reception and was advised no one was available to repair it for 3 days, which was out check out day. I managed to open it myself and fixed the problem. 2. The toilet was making a noise all the time and I had to close the door to not hear the noise when trying to sleep. Reception said this would also take 3 days to fix and refused to let me change room. 3. I called before booking to ask for a room with a nice view of the river and was promised this, so made the booking. I called the day before arrival to confirm this and was advised all was ok. When I got to the room all I could see was a building site and main road. The builders started at 6.30am each day. The hotel offers a wide variety buffet for breakfast. But the bacon is floating in grease. The waitresses all has unbelievably miserable faces and just removed your plates and glasses without asking if you had finished with them. The swimming pool is tiny and looks like no one has bothered with it for 30 years. If you come out of he front door of the hotel and turn right the first this you will see is the Eden strip club. The flashing red lights from the club will light up your room at night if you are on that side of the hotel. There are 2 shopping malls close to the hotel and the closest has a do it your self laundetette on the 4th floor. Washing is 5 Euros and drying is 2 Euros. It's open until 10pm. It is about a 5 minute walk to the river and 15 minutes to the old town. less

Location was excellent, bus and airport bus stop nearby. Room was outdated, so was the whole hotel from 70's. Breakfast was tasty, though every morning the same. Wi-fi worked well. Staff was very helpful and nice. We slept also well. less

Decent hotel situated at 15-20 minutes walk to the old city; room is pretty average, with wi-fi; staff was very nice and ready to help. Interesting fact, there was an ironing room at my floor, good for the shirts that didn't resist too well to the luggage transportation :) . The breakfast was good. Overall a satisfying stay! less

Hi, we were in this Hotel last November with two small children. We took a bit more expensive room for families, which is more like a suite: has bedroom, living room, store room. The sofa in the living room is convertible to bed ;) We know the Best Western standarts, so nothing more, nothing less. The place is very good, it is in city centre, all activities reachable. Hotel looks old-style, furniture like from 80's but still in the good shape. Hotel has small gym, where you'll find runing track, bicycle, and some other stuff, but not too much, cause room is not big, maybe 20 square meters. It has also swimming pool and sauna, they are also small ;) The place was mine on Sunday morning at 10 AM. Swimming pool 3x6 m, sauna for 3-4 persons, need to let them know, cause it is rare used by guests so its not always on ;) Breakfast was good, choise-big enough! Breakfast is served in the banqueting hall i guess, looks posh. All the staff- very friendly and helpfull. less

Because its location is not great --a fifteen-minute walk from downtown, and because the room has not got a safe, I would not include this good hotel in the top category. But the rooms are comfy, same as the beds and all facilities included. There is a fridge, a desk and a small table in the room, and the shower is very good. Breakfast has all the food you might expect at this level, hot meals included. And the service is also very good. less