Worst experience ever
21/04/2019 Oliver K, basel
After check in I wanted to get a soda out of the machine. I put in a one Dollar bill but nothing happened. After waiting 10 minutes at the reception and hitting three time the bell a lady came. She sa... more
After check in I wanted to get a soda out of the machine. I put in a one Dollar bill but nothing happened. After waiting 10 minutes at the reception and hitting three time the bell a lady came. She said if i would have put in money it would indicate on the machine. She came to the machine and as it wasnt indicating that there is money inside she looked at me like i would be lying. Two cameras point at the machine, i told her check the camera if you dont believe me. She then got a Dollar bill, put it inside and as it then indicated that there is now money inside, she looked at me and rolled her eyes. I asked her again if you think i lie, she gave me the drink but never looked at me or spoke a word with me again. How bad is that! I pay 120.-- night and try to cheat for one dollar?! I work in tourism as well, stayed in thousands hotels, travelled the USA for two years, in hundreds often much cheaper Motels than this one but never ever experienced anything like that. Who put her in a Position to have guest contact? To accuse a guest of lying, how bad is that?! You would think best western offers kind of education to their staff. The worst experience ever at a hotel less
Best Western V, Manager at Best Western Ville Platte, responded to this review
We are apologize for that happens with we will try to give our best hospitality service .