Very disappointing hotel
29/11/2016 Daisymachado, Sydney, Australia
We booked the Best Western PLUS Hotel, in Sofia, through Booking.com. rated to be a 4 star hotel. It was a great disappointment when we got there. It was an old hotel, very basically decorated and the... more
We booked the Best Western PLUS Hotel, in Sofia, through Booking.com. rated to be a 4 star hotel. It was a great disappointment when we got there. It was an old hotel, very basically decorated and the room didn't look anything like shown in the photos. The worse picture was the carpet...absolutely filthy, with huge stains all over the carpet and with an unpleasant strong smell. The TV didn't work and the guy, after calling him 3 times, he came over the room but didn't sort the problem out; only in the following day we found out the remote control didn't have batteries .We couldn't stay in such a place.!! We had already paid for 5 days of our stay in Sofia and according to the rules, we couldn't cancel . The following morning we had a talk with the manager , I showed him the pics I had taken from the filthy carpet and to summarize the report, he agreed to cancel, the remaind of our booking, apologized for the state of the room. We moved to a beautiful Radisson Blue Hotel in the best part of the city, with a nice view. less
villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Creemos que ha cometido un error al dejar su comentario ya que no la tenemos registrada como huésped en Best Western Villa Sofia.
Le comento que nuestro complejo no se encuentra dentro del programa Plus de Best Western si no que es un hotel familiar de 3 estrellas inaugurado en el año 2002.
Las encargadas de nuestro complejo son mujeres y ninguna de ellas la recuerda como pasajera o la situación de mostrarle las fotos de la alfombra (la cual es nueva y se encuentra en perfectas condiciones)
Además, menciona que se alojó en el Raddison Blue el cual se encuentra en Chile y no en Bariloche, Argentina donde se localiza el complejo Best Western Villa Sofia.
Esperamos rectifique su comentario.