Best Western Hotel or more like a Worst Western Hotel
I just came back from a long trip to Brazil and Argentina, and had a very good experience with all the hotels I stayed except our 5 nights stay at The Best Western Hotel in Bariloche. All personnel st... more
I just came back from a long trip to Brazil and Argentina, and had a very good experience with all the hotels I stayed except our 5 nights stay at The Best Western Hotel in Bariloche. All personnel staffing reception except two were uncourteous, inept and unwilling to serve or even smile. Couple of them, I felt, were even rude and didn’t know how to talk to customers properly. We booked all our excursions on our own except one to Cerro Tranador. We used the hotel front desk to book one excursion to Cerro Tranador, and they booked us on a excursion with a Spanish speaking guide! We realized when our guide indicated to us that she didn’t speak English!
Accounting wasn’t one of their forte as our room charges were messed up, and we had difficult time in explaining and getting it corrected after talking to 3-4 different people. Obviously, my inability to speak or understand Spanish made it even more difficult than it should have been. Nonetheless, the invoice should have been correct to begin with.
The maid service was highly unsatisfactory as there were hairs in the shower stall, and it wouldn’t drain properly leading to ankles deep water in the shower stall. less
villasofiabariloche, Director Comercial at Best Western Villa Sofia Apart Hotel, responded to this review
Thank you very much for writing a comment.
We are very sorry that your stay with us has not been to your liking.
Indeed, at the time of check in there was a confusion with your reservation that was solved personally by our head of reception. Unfortunately we have no record of having mentioned a problem with the cleaning of your cabin during your stay or at the time of check out. If we had known, we would have found a quick solution to the problem.
We hope you give us the opportunity to improve your opinion about our service.