Best Western Vientiane Hotel

First visit to Vientiane. The Best Western was ideally located. Good bars and restaurants nearby. The staff were ultra friendly and the breakfast was a great start to the day. The room was comfortable but no view. less

We stayed 3 nights in the hotel, in a room on the 3rd floor giving on F. Nginn Street. No problem with the street noise, but big problem with the air conditioning system in the room; impossible to tune to a comfortable 18-20°C range, the room stayed very cold (got a cold), and the noise of the compressor was unbelievable (no double glass isolation), and there is almost a half cm gap between the window door window and its frame. Nice breakfasts and helpful staff. The room was unfortunately not very clean; some marks on one tile in the bathroom like an eye liner mark, along with a large stain on the wooden door of the bathroom, like shampoo or soap were never cleaned during our stay. Our room was also close to the loud 3rd floor, room service telephone used by the room- service staff. less

Deputy manager Sarah Dane Lim and her staff go out of their way to make you feel like you are one of the family. Breakfast is included and not just the traditional continental breakfast either. Will definitely stay here the next time we visit. Great location to the river walk and numerous restaurants to suit all tastes. The hotel is exactly as described in the pictures. Language wasn’t a problem. Going through some remodeling but never was a bother, in fact the only way we knew there was remodeling going on was the notice posted in the elevators. less

Myself and two friends stayed at the Best Western for 5 days in February 2018 and we were very happy with our stay. We were met in the lobby by the manager Sarah Dane Ancog who went out of her way to make our stay comfortable. She was incredibly friendly and made it enjoyable to arrive back at the hotel each day. The rooms are quite spacious and well appointed and very clean. The bathrooms contain a bathtub/shower and appear to have been remodeled recently. One half of the hotel faces the wall of an ajorning property and one has a view of some temples and the river so be sure to ask for that side when booking. Sarah accomodated my two friends and changed their rooms to one with a view. We didn't eat any meals at the restaurant but we did enjoy the free breakfast every morning. You got to choose between a western breakfast with eggs, bacon or ham and an asian breakfast with rice and meat. There is also a nice spread of fresh baguettes and bread, jam, croissants, fruit, cereal, yogurt, juice and coffee. The hotel also offers free airport pickup and dropoff if you give them at least 24 hours notice. The last time I stayed in Vientiane, I stayed at an AIRBNB that was 20 minutes outside of town so this definitely was more convenient for us as we were staying near the center of town and the location of this hotel is right next to the night market and a lot of western style restaurants and massage places so it is ideal. The only thing that I would like to see improved would be the beds, they were quite hard and you could feel the springs. I slept on top of a blanket and that helped but I think softer beds would be a good improvement. All in all for the price we paid (about $65 US dollars per night), this was a great place to stay and I was very happy. Sarah and her staff were well trained, very polite and really added a special touch to our stay. I wouldn't hesitate to stay here again. less

Standard best western type of hotel with lots of wood everywhere. Staff all keen to help. Excellent breakfast although the juices routinely run out before the end. Local taxi fares are unusually high and our rooms air conditioning thermostat was malfunctioning producing the effect of sleeping in a fridge. It's a nice hotel though. less