E for Effort, Great Location, Great Staff, The Hotel is showing its Age,
If it wan't for the staff, I would think this hotel deserves a markdown. The room is very nice and quite large. On check-in I had an air-con that sounded like a motorboat, so they upgraded me, thank... more
If it wan't for the staff, I would think this hotel deserves a markdown. The room is very nice and quite large. On check-in I had an air-con that sounded like a motorboat, so they upgraded me, thanks. However the things that tick off frequent travelers happened, a complex TV cable system, two remotes and a required tutorial, could not figure out how to get the hot water in the Shower, and the AC was barely cool at the lowest temperature. Breakfast was very weak, hostel style. Fitness center was a joke, looked abandoned. The location is top-notch and the staff are incredibly helpful, in the end the hotel is itself is a classic style, marvelous wooden floors, spacious, friendly, which I loved. However hotels need to be comfortable and that was really lacking with the basics. less
Bosman Kris, General Manager at Le Charme Vientiane Hotel, responded to this review
Warm greetings from Best Western Vientiane and my sincere apologies for our delayed reply.
First of all, thanks for taking the time to leave your review on TripAdvisor and thanks for the compliments on our staff and classic style interior.
Especially reviews like this give us invaluable information to improve our hotel.
During the 3 months we were closed for Covid19 we renovated and deep cleaned the rooms, replaced old a/c units, updated our TV cable system, redecorated the hotel restaurant and revamped the breakfast menu.
I hope we can welcome you back at Best Western Vientiane Hotel on your next trip to the Lao capital.