Great hotel with very nice staff
10/10/2016 Raech6245, Quezon City, Philippines
I stayed in this hotel for only 4 nights but nevertheless it was a wonderful stay. The staff at the reception and at the breakfast hall were all very nice, accommodating and helpful. This is despite t... more
I stayed in this hotel for only 4 nights but nevertheless it was a wonderful stay. The staff at the reception and at the breakfast hall were all very nice, accommodating and helpful. This is despite the fact that most of the staff attending in the restaurant don't speak much English, but nonetheless they're doing their best to make guests well attended to. Aside from being professional, the staff at the reception were extra friendly and warm. As for me, since I had a delayed baggage (my checked luggage only showed up a day before my hotel checkout), the receptionists really tried their best to ease my burden. They provided me with my small requests and also pointed me to the right department store (read: affordable merchandise) where to buy the urgent bare essentials. less
VictorsRodenhof, Leiter Front Office at BEST WESTERN Victor's Residenz-Hotel Rodenhof, responded to this review
We are very glad to have you as our guest.
Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality.
We were pleased about your positive assessment of our house.
Your Team at the Best Western Victor’s Residenz-Hotel Rodenhof