01/09/2019 Travelinone16, UK
Decent Hotel, lots of facilities, good staff, large room, plentiful and varied breakfast. Would have rated this establishment far higher, if it were not the fact that if you are located at the front ... more
Decent Hotel, lots of facilities, good staff, large room, plentiful and varied breakfast. Would have rated this establishment far higher, if it were not the fact that if you are located at the front of the Hotel there is a severe noise issue! After a very long drive and hoping for decent nights rest, before another long drive the next day. Being a warm night we opened the window as you would! First issue and the biggest, across the road is an area with a BBQ, seating and sheds, where congregated local personnel singing, drinking and playing loud music to their hearts content, well into the night and to be heard by anyone and everyone! So we closed the windows, it was then very hot as there is no aircon. And you can still hear the party going on! Later you hear the trains in the industrial sized sidings adjacent, all the cars passing and stopping outside the hotel and then the early morning delivery vehicles. Those in the know book the other side of the Hotel! I wont go back, as that was the worst nights rest in a BW Hotel anywhere ever; but if you are reading this and booking a room, do not stay on the road side or you you wont get much rest if any! less
VictorsRodenhof, Leiter Front Office at Best Western Victor's Residenz-Hotel Rodenhof, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Your team of the Best Western Victor's Residenz-Hotel Rodenhof