09/02/2017 Michele R, Los Angeles, California
We stayed here because it is pet friendly. We have 2 quiet well trained dogs. They never barked and are used to motels. This room was incredibly noisy and dirty. The carpet was dark and filthy. The cu... more
We stayed here because it is pet friendly. We have 2 quiet well trained dogs. They never barked and are used to motels. This room was incredibly noisy and dirty. The carpet was dark and filthy. The curtains were torn, old and dirty. The sheets were grey. There were many cigarettes outside the room on the ground. There were always a couple of guys hanging out in the parking lot. I took my German Shepherd out every 2 hours for a 5 minute walk. She has been to many motels, is a very social dog. She didn't like this place or the guys. Even at 4 am, there were 2 guys in an old car. Then a new expensive car showed up, stayed 2 minutes and left. My dog "stood guard". She never barked, she just let me know she was on guard. We didn't have breakfast, but got a small bag of food. The staff was very nice. But the noise was awful and the vibes of the place.....my GSD has never been wrong. Those guys were bad guys. Stay somewhere else. They also charge per dog per night, which adds up fast. So it was not so cheap. less
, Manager at BEST WESTERN Valencia Inn, responded to this review
Dear Michele, Thank you for providing feedback regarding your stay at the Best Western Santa Clarita. Please accept our sincerest apologies regarding your experienced during your stay. We always aim to wow our guests and so disappointed to have missed sunch an opportunity with you. Your concerns have been addressed with our staff. We are thrilled to hear that "the staff was nice".We hope that you will give us another chance and stay with us again in the near future.