Horrible, unhealthy room, not what I reserved!! They favorize tour groups
12/09/2018 lanamom, Sunnyvale, CA
I reserved this months in advance, and specificially reserved a *non-smoking* room. When I pre-checked in, I again specified non-smoking room. When I arrived after a long drive from Anchorage the "I... more
I reserved this months in advance, and specificially reserved a *non-smoking* room. When I pre-checked in, I again specified non-smoking room. When I arrived after a long drive from Anchorage the "I could care less about you because I don't have to" girl at teh desk told me I have to take a smoking room. I said this was unacceptable, it's not what I reserved, I have a cold and sinus problems and it's not healthy for me to be in that environment. She did not apologize but said that's all she'll give me, and would charge me no matter what since it was late in the evening. But I had to sign something that said I will not smoke in the room.
The room was beyond disgusting. I couldn't breathe, adn after our two nights of torture got sicker.
We slept with the window open which helped a little bit, except it got really cold (but better than having to go to the hospital) and the thin things they call blankets weren't enough. Furthermore, right under us was a huge tour bus that started running the engine at 5am each morning so we could not sleep after that.
Breakfast tasted like packaged styrofoam. The only good thing was that the tour boat office was in the same building.
We went to the restaurant and the service was as bad as the lobby and as unpleasant. Long wait, but we did not have the option of bringing our food to the room since I was minimizing how much time I spent there. less
BWValdezHarborInn, Manager at Best Western Valdez Harbor Inn, responded to this review
I am truly sorry that you had this experience at our hotel. We are investigating what happened with your reservation and why you were not moved to a non-smoking room. I hope you will give us another chance to provide you with a wonderful stay.