A small horrid hotel
27/05/2018 promakashka, Pittsburgh, Pennsylvania
Good location - close to campus and downtown. Average amenities. Horrid customer service (took almost 30 min to check out). God variety of breakfast items, but horrid set-up: tiny breakfast room, whe... more
Good location - close to campus and downtown. Average amenities. Horrid customer service (took almost 30 min to check out). God variety of breakfast items, but horrid set-up: tiny breakfast room, where people are running over each other to get stale hard-boiled eggs and second-day yogurt. Breakfast starts at 7:00 am on business days - perhaps, nobody starts working early in CA, but I did and I missed it therefore most days. In short, for $145/night I expected MUCH BETTER. Never again. less
Timothy W, Manager at Best Western University Lodge, responded to this review
Thank you for your review and we apologize for not meeting or exceeding your expectations. Our new breakfast room has been open a year and is much bigger than it used to be. We offer bacon and scrambled eggs; we do not have hard boiled eggs any longer. Also, the yogurt is served from a refrigerator at the buffet, not sitting out. Our breakfast hours are 7 am to 10 am Monday through Friday but all Best Westerns offer a Grab and Go Breakfast bag for the hour prior to breakfast opening. Thank you again for choosing to stay at Best Western.