Clean, friendly staff but expected more
13/06/2018 Kathy P,
I was in the area for a one week workshop at Pacific University and, being well past the days of staying in a dorm and sharing a bathroom, I was looking for a hotel. It is close to Pacific University,... more
I was in the area for a one week workshop at Pacific University and, being well past the days of staying in a dorm and sharing a bathroom, I was looking for a hotel. It is close to Pacific University, clean and friendly staff, but I was expecting more - perhaps an elevator and lights by the bed. There was an outlet to charge my cell phone overnight once I pulled the bedside table out from the wall. I did like the microwave and refrigerator in the room but housekeeping was a bit stingy with the toilet paper. The setup is that 2 rolls were mounted in the bathroom but previous guests had used both of them down to 1/4 inch or less on each. I didn't discover that until about 1 a.m. so got dressed again and went down to the desk and asked for another roll, knowing that probably wasn't going to work for me. I had both rolls off and housekeeping remounted both of them while I was gone the next day - yes, the one with about 1/4 inch or less, they kept in the room and didn't leave a spare.
Additionally, this is a pet friendly hotel but I'm not certain what the rules are for pet guests as one night, I had a dog barking for a solid 1/2 hour. less
Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Kathy,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team of Best Western University Inn & Suites, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a
better experience for guests in the future.
We assure you, our team will working on all the areas mentioned by you in the survey to ensure we provide you with better experience during your next stay.
I hope that you will consider staying with us again .