Best Western University Inn & Suites

3933 Pacific Avenue, Forest Grove, Oregon, 97116-2225, United States
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Best Western University Inn & Suites

A few miles from Portland, our Forest Grove hotel lets guests really get away from it all and enjoy the beauty of the Great Northwest. From Pumpkin Ridge Golf Course to Pacific University, there are many reasons guests stay at our Forest Grove hotel. show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
3933 Pacific Avenue, Forest Grove, Oregon, 97116-2225, United States

Reviews of Best Western University Inn & Suites

Traveller Overview:
4.5 Rating: 481 reviews
Excellent 54%
Very Good 30%
Average 9%
Poor 3%
Terrible 2%
Rating

Jazmin V, wrote review 30/07/2021

Horrible customer service

Never staying here, I tried to get my money back after I had cancelled my reservation within minutes of booking the hotel and I was told by the receptionist and supposedly the manager that I didn’t ca... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Dear Jazmin, We truly understand your frustration and we are very sorry for your experience. Sincerely, General Manager
Rating

Dpaolaj, wrote review 14/07/2021

Excellent Customer Service

My husband and I went on a 13 day road trip and stayed in 12 different hotels. This one was by far one of my favorites, mainly because their front desk associate was kind and caring and super polite ... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Two week road trip? That sounds fabulous! Thank you so very much for taking the time to leave us a such a detailed and kind review; that really means a lot. I have shared this with the team and we are all delighted that we provided you with the exceptional experience that we strive for. Thank you again!
Rating

stephenlZ7461GE, wrote review 02/07/2021

Excellent staff excellent stay

I stay at this hotel frequently for business. It is clean, staff is attentive, breakfast is excellent, linens are nice, it is a true jewell to the Best Western brand. The recent addition of an eleva... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Stephen for taking the time to write a review and leave us a great rating; we truly appreciate it. Thank you too, for your loyalty to our hotel and to Best Western. We look forward to accommodating you again!
Rating

Jog4fun, wrote review 26/06/2021

Excellent Accommodations

Very well kept, spacious rooms, coffee, tea and juices available 24 hours in the lobby, friendly service helped having a very pleasant stay at this motel. Large pool and hot tub provide an opportunity... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Dear Jog4fun; Thank you for taking time to write such a kind review and leave us a great rating; we truly appreciate it. I hope it shows, how much my team truly loves the work they do and our desire to provide our guests with a great experience. We look forward to hosting you again!
Rating

philliptzoller, wrote review 10/05/2021

Graduation Evwnt Stay

e have never spent any time in Lake Forrest and we are glad we did. It gave us the opportunity to stay at this charming Best Western Hotel. The hotel is very attractive and the services were outstan... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Phillip for visiting our gem of a little town and especially for your loyalty to Best Western. I am thrilled that my staff and hotel provided you a great experience and I appreciate your feedback and rating. We look forward to seeing you again!