Best Western University Inn & Suites

3933 Pacific Avenue, Forest Grove, Oregon, 97116-2225, United States
based on 470 reviews Trip Advisor Logo
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Best Western University Inn & Suites

A few miles from Portland, our Forest Grove hotel lets guests really get away from it all and enjoy the beauty of the Great Northwest. From Pumpkin Ridge Golf Course to Pacific University, there are many reasons guests stay at our Forest Grove hotel. show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western University Inn & Suites

Traveller Overview:
4.5 Rating: 470 reviews
Excellent 54%
Very Good 30%
Average 9%
Poor 4%
Terrible 1%
Rating

Rob L, wrote review 24/06/2020

Great location and wonderful facilities and friendly staff!

The check-in experience was warm and friendly. The elite status recognition was greatly appreciated and the staff treated me like royalty! The room was very well done with modern furnishings and a ver... more

Owner Response
Tina R, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Rob for your great review and most important for choosing the University Inn & Suites for your visit. I appreciate your feedback very much as I hope you can see firsthand the care that my staff puts in each day to ensure our guests have a great experience. We look forward to seeing you again; Tina Rust Regional Manager
Rating

Jefferson G, wrote review 17/06/2020

Love this hotel in every way, but No Masks on morning staff

We've stayed here for years, and love the place, but wish the morning staff would abide by what Best Western says are its rules and wear masks during the COVID era. It's what we were promised when we ... more

Owner Response
Tina R, Manager at Best Western University Inn & Suites, responded to this review
Dear valued guest; I am happy that we were able to talk on the phone regarding your recent stay with us. I appreciate your loyalty to Best Western, our property and for taking time to provide feedback. I can absolutely assure you this was a one-off issue &one time occurrence. The staff follows safety guidelines consistently in PPE and in reviewing security cameras in the absence of a manager, they're still wearing them. I have spoken to each of my employees about this important element of Covid. Our safety and our guests safety are extremely important to us. Take care, Tina Rust Regional Manager
Rating

tashamiller123, wrote review 04/06/2020

Worst night i have ever had

The room was absolutely disgusting sheets were used from the night before two towels left on the floor. Manager was so rude i will never use this location again. Also will be doing a yelp review i lov... more

Owner Response
Tina R, General Manager at Best Western University Inn & Suites, responded to this review
Dear Ms. Miller; Please accept our sincere apologies for your recent stay with us. Our exceptional housekeeping staff takes great pride in their work and it shows each day with the consistent room inspections from our Housekeeping Manager and from our guest feedback. We are disappointed that you did have a good experience; but we wish you all the best. Sincerely, Tina Rust Regional Manager
Rating

atalice2020, wrote review 11/03/2020

clean hotel, friendly staff

We love to stay at this Best Western. The staff is always friendly and helpful, and the continental breakfast is very enjoyable with personal service. We love that the pool and spa are usually open 24... more

Owner Response
Tina R, General Manager at Best Western University Inn & Suites, responded to this review
Dear valued guest; Thank you so much for taking the time to provide such a kind review and rating; we really appreciate it. I hope that during this time you and your family stay healthy and safe and when the time is right, we look forward to hosting you again. Kindest regards, Tina Rust
Rating

kvroman, wrote review 23/02/2020

College tour

The hotel was clean and everything was is good working order, but what made this trip stand out was the outstanding front desk clerk. She was so helpful and went out of her way to make us comfortable... more

Owner Response
Tina R, General Manager at Best Western University Inn & Suites, responded to this review
Dear valued guest; Thank you so much for taking the time to provide us with a great rating and such a kind review. We appreciate it very much and look forward to serving you again. College decisions are not easy; but should your child select Pacific University I'm confident that the Best Western University Inn & Suites will be your home away from home while you visit. Take care, Tina Rust