Best Western University Inn & Suites

My wife and I started her birthday trip with 2 night here to be close to some friends we hadn't seen in a while due to Covid. This property was perfect! Very clean throughout and every exchange we had with the staff was terrific. They were very pleasant and willing to go above and beyond for anything we needed. Will definitely be back! less

My wife and I were on a 2 week camping trip throughout Oregon. Because of Covid-19, we were intentionally avoiding hotels. Unfortunately, we couldn’t find a campsite on 8/29/2020 so we drove into Forest Grove to stay at the Best Western. It was 10:30PM on a Saturday night so we were cautiously thrilled to reserve their last room. Upon arrival, the front desk staff member had their face cover dangling from one ear and there was a hotel guest walking through the lobby without a face covering. When we checked into the room, I noticed food wrappers on the floor at the front door and crumbs on the carpet throughout the room and around the bed. There were chunks of food and greasy finger prints all over the front of the TV and remote control. The night stand had food debris on the surface and running down the sides. There was also food debris and greasy finger marks smeared all over the headboards. In the morning, I went into the bathroom to shower but there was no shower curtain or liner. Best Western states on their website that their cleaning protocols are enhanced during these times of Covid-19. They also provide a letter in the room with the same message. Unfortunately their attempts at making us feel safe missed the mark completely. I have been a loyal Best Western customer for 10+ years and have never seen a room this unsanitary during all my stays. It was a restless night to say the least and I would not recommend staying at this hotel. I am even questioning whether or not I will be a Best Western customer in the future. less

The check-in experience was warm and friendly. The elite status recognition was greatly appreciated and the staff treated me like royalty! The room was very well done with modern furnishings and a very clean appearance. There were great restaurants nearby and I had to make some hard choices, but the Black Dog is worth a visit! I will definitely be staying at this location on my future visits. less

We've stayed here for years, and love the place, but wish the morning staff would abide by what Best Western says are its rules and wear masks during the COVID era. It's what we were promised when we booked the trip. Both my wife and I separately complained to them about this personally, but they chose to ignore us. Traveler beware, and please University Inn, put those masks on like you're supposed to! less

The room was absolutely disgusting sheets were used from the night before two towels left on the floor. Manager was so rude i will never use this location again. Also will be doing a yelp review i loved staying at Best Western in the past now i don't ever want to stay at another one again. less