Needs major improvements
13/11/2016 Jeni L, Albuquerque, New Mexico
The first thing I noticed upon arrival is that the front doors to the hotel are not handicapped friendly. They do not automatically open, and there is no button to push for handicapped accessibility. ... more
The first thing I noticed upon arrival is that the front doors to the hotel are not handicapped friendly. They do not automatically open, and there is no button to push for handicapped accessibility. They are just the good old-fashioned, open by yourself kind of doors. Second, there is no elevator. That was a major shock. The third shock was the size of the bathroom. I have never seen anything so small. The door almost hits the toilet when opened, and it does hit the shower curtain rod when open. Pictures included. The fan, which turns on automatically when the light is on, is really just for show in my opinion. It does nothing. I promise that when you get out of the shower, the mirror will be completely fogged. The complimentary breakfast was really sub-par. We only ate it the first day because we hadn't planned enough time for anything else. We went elsewhere every additional day we stayed. With that said, the rooms were large and clean, and the hotel itself was well kept and clean. I happened to go back to my room one afternoon before housekeeping had arrived. When they did arrive, I told her to only deal with the bathroom. Roughly an hour and a half later another knock came at the door asking if everything was OK. Since I had just laid down to take a nap not only did I not understand the purpose of that, I found it was rather unnecessary and completely annoying. The hotel staff wasn't overly warm and friendly, but I wouldn't say they were rude either. Maybe the word I would choose is nonchalant. If you choose to stay at this hotel, keep all this in mind. If you are hauling a lot of luggage I would suggest asking for a room on the first floor. If I return to the area I will stay in Beaverton next time. less
General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Sorry for all the inconvenience as stated above. We apologize that your stay was not comfortable at best western forest grove property.
Hope you will give us another chance and stay with us during your next visit to our area.