Best Western University Inn & Suites

3933 Pacific Avenue, Forest Grove, Oregon, 97116-2225, United States
based on 475 reviews Trip Advisor Logo
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Best Western University Inn & Suites

A few miles from Portland, our Forest Grove hotel lets guests really get away from it all and enjoy the beauty of the Great Northwest. From Pumpkin Ridge Golf Course to Pacific University, there are many reasons guests stay at our Forest Grove hotel. show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
3933 Pacific Avenue, Forest Grove, Oregon, 97116-2225, United States

Reviews of Best Western University Inn & Suites

Traveller Overview:
4.5 Rating: 475 reviews
Excellent 54%
Very Good 30%
Average 9%
Poor 4%
Terrible 2%
Rating

judielin, wrote review 16/11/2020

Great Best Western

Nicest Best Western that we stay at. Service is great and everyone with a smile!! Our room was very clean and everything was in great working order. We use this hotel when we visit family and we will ... more

Rating

Jeremyjm2, wrote review 16/11/2020

Get away

Stayed one night only thing wrong was the heater. The heater made a tick tick sound when it was on and we didn't know till 10 at night. So we turned it on warmed up the room and turned it off. Other t... more

Rating

Inspire689505, wrote review 31/10/2020

Excellent Stay

Great place to stay during COVID.The had regulations in place due to COVID and explained them. The pool was open for reservations only so they could clean after, a hot breakfast was provided with one ... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Inspire689505 for taking time to provide a rating and detailed review of your stay; we appreciate it immensely. We have certainly learned a lot in the last 7 months of Covid but one thing remains constant; and that is our genuine love for this industry and our sincere desire to serve our guests. I have shared your feedback with my team and should your travels lead you to Forest Grove or Washington County again, please allow us to accommodate you again. Stay well & stay healthy; Tina Rust Regional Manager
Rating

damiansR306BL, wrote review 08/09/2020

First 2 nights of a Birthday Trip

My wife and I started her birthday trip with 2 night here to be close to some friends we hadn't seen in a while due to Covid. This property was perfect! Very clean throughout and every exchange we had... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Damian for taking time to write a review and provide a rating of your stay. Your feedback is important to us as it allows us to learn of opportunities or celebrate with our staff. We look forward to serving you again! Tina Rust General Manager
Rating

EricNejedlo, wrote review 02/09/2020

Unsanitary

My wife and I were on a 2 week camping trip throughout Oregon. Because of Covid-19, we were intentionally avoiding hotels. Unfortunately, we couldn’t find a campsite on 8/29/2020 so we drove into Fore... more

Owner Response
Tina Rust, General Manager at Best Western University Inn & Suites, responded to this review
Dear Eric; It took some time to dig in and investigate where we fell short in preparing your room for your stay. I hope that you will accept my sincere apology from myself and my team. I have learned exactly what happened and I hope that my honesty on this public forum is acceptable and understood. The occupants of your room prior to your stay was a family with two small children. Due to Covid, our housekeeping staff have been cleaning guests who stay-over multiple nights, every 3 days. On the 3rd day of their stay, the family received all new towels, new bedding and had the bathroom cleaned. The room was inspected as being cleaned. The guest returned to their room around dinner time. The guest received notification shortly thereafter that they had to return home a day early; so they checked out that evening. Front desk "checked out their reservation" leaving the room as vacant in our system. The following day the room was entered into our computer as "clean" because it had appeared that way by the housekeeper that morning. I called the family to learn about these details because even I was surprised to see the family had checked out early. I can absolutely assure you this mistake is not a common one. Your feedback has reminded all of us, not just housekeeping of the critical nature to inspect the room 100%. As a token of my sincere apology I would like to compensate you for your stay or provide you with 20,000 Best Western Rewards points. Please contact me if you like at your convenience. Again, we are all very sorry for our tremendous error.