So much to like about this hotel, BUT....
15/01/2018 Janet C,
The staff were nice, the breakfast was great - especially the biscuits and gravy, and the beds were comfortable. I like that there is an electric outlet by each bed for charging devices and that ther... more
The staff were nice, the breakfast was great - especially the biscuits and gravy, and the beds were comfortable. I like that there is an electric outlet by each bed for charging devices and that there is no limit to the number of devices you can have on the Wifi in your room. The parking, WiFi, breakfast, and coffee in the room is all included. Plus coffee and tea available 24/7 and cookies available after 4pm. These are great things.
However, there is no elevator. So be mindful that you are taking the stairs with all your bags. But the worst thing is that when I pulled back the covers on the bed I found a long black hair. At first I thought it could be the person's who made the bed. I did not call to ask for the sheets to be changed or tell any staff member about it. But then the next morning when I went to shower, I found two more long black hairs on the shower wall. I have very short brown hair and had not use the shower yet. So then I started wondering whether the shower and tub had been cleaned and if the sheets had been changed. This left me with a bad feeling about this hotel. I can forgive a lot but not lack of cleaning. Also, I was thinking of commenting about how great the breakfast was anyway, but when the breakfast ambassador tells you that they get a $50 bonus from the company if you mention them by name, it looses its shine. I'd be ok with a slip of paper being handed to me at check in telling me about the bonus if I receive great service. But when the person hands you a business card with their name on it when they tell you about the bonus, I feel it is more a solicitation. I'm not sure I would stay here again not knowing if the rooms are actually cleaned. less
Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Janet Chance,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service.
Best Western University Inn & Suites