Believe Everything You Read, Not What Someone Tells You
13/08/2018 NHFamilyORBound, Fremont, New Hampshire
First off, let’s set the record straight once and for all: this property DOES NOT have an elevator. And, according to the “help,” it never has. Never will. In fact, we had originally booked the second... more
First off, let’s set the record straight once and for all: this property DOES NOT have an elevator. And, according to the “help,” it never has. Never will. In fact, we had originally booked the second floor/elevator side of floor with the promise, by the manager (Shalini) whom we spoke with on the phone and who refuted every other T.A. reviewer for this property, that they had an elevator available for guests. As you can imagine, we were relying on that elevator to transport our four large duffels and various other items (coolers, backpacks and so on) and when we learned from the desk clerk there never has been an elevator there, well, we felt deceived. Which is a politically correct way of saying we were lied to. Yes, the rooms were just fine ( beds were comfortable for sleeping), the breakfast buffet the same, but to fib about the availability of an elevator when we asked about it directly, especially when we had agreed to reserve a second floor room, was troubling at best and disappointing at worst. On balance, our stay was fine, but in the future (and perhaps thanks to this review), they will no longer represent they have an elevator. If you intend to book a room here and you don’t want to carry your belongings too far, get a first floor room or find another hotel. We posted a photo of the steps/stairs you must take to the 2nd level with our review here on TA. You’ll thank us later. less
Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I apologize once again for no elevator in our property but we do have certain room types and its on first floor. Those rooms can be reserved by calling hotel directly.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 503-992-8888 or 888-278-7033.
Sincerely,
Shalini
General Manager
Best Western University Inn & Suites