They forgot me, and I felt forgotten, but Kelli was awesome
07/10/2019 klamathkennedys, Klamath Falls, Oregon
So arrived on a thursday day evening for a all day meeting on friday, stayed friday night, left saturday. After breakfast. On the second floor no elevator, not so much an issue expect for the placemen... more
So arrived on a thursday day evening for a all day meeting on friday, stayed friday night, left saturday. After breakfast. On the second floor no elevator, not so much an issue expect for the placement of the stairs at either end of this very long building. My room about 1/2 way down the hall was a lot of steps on the first floor to the stairs, then to my room from the top of the stairs. At the end of a long day on friday, i returned to my room for a shower before dinner, and my room had not been serviced. It must have been the mood I was in, but I my feeling were more hurt than anything I called the front desk and Jillian apologized and while the housekeeping department had left for the day (please note the difference between a motel and a hotel) she did offer to bring any needed items, and she was sincere in your efforts, I was still a bit sad and neglected.. On the flip side the room was lovely, and seemed quite large and well appointed. The bathroom was small but workable, and the HVAC worked without a hitch. The Morning breakfast was plentiful, and staffed by a delightful women name Kelli, who was attentive, friendly, and present. The breakfast was for me very good, fast becoming the standard fare for these types of lodgings. It was up and running and ready for hungry travelers by 6am. The pool and hot tub are open 24 hours, so a 10:30 pm soak was enjoyed, the grounds will well kept, ceptin’ for a “Barky” dog in the trailer park on the adjoining property, although that did not last too long. This location was very convent to lots of restaurants in the area. Overall i enjoyed my stay and would stay here again. less
BW38137, General Manager at Best Western University Inn & Suites, responded to this review
Dear Ms. Kennedy;
Thank you so much for taking the time to provide us a rating and specific feedback about your recent stay with us. Although some of the logistics of our building can be frustrating, I am in fact going to use this as a training tool. I am unclear if the front desk stated that we did not have an elevator and/or if they gave you an option for a lower floor or closer in to the stairwell. Either way, your feedback is a great tool for improved communication. In reviewing the housekeeping charts for your stay, I have followed up with the room attendant to ensure that she understood what you needed.
I appreciate your kind words about your room and especially about Kelli and breakfast. I do hope that you will consider staying with us again, should your travels lead you to Forest Grove.
Sincerely,
Tina Rust