Best Western University Inn & Suites

3933 Pacific Avenue, Forest Grove, Oregon, 97116-2225, United States
based on 463 reviews Trip Advisor Logo
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Best Western University Inn & Suites

A few miles from Portland, our Forest Grove hotel lets guests really get away from it all and enjoy the beauty of the Great Northwest. From Pumpkin Ridge Golf Course to Pacific University, there are many reasons guests stay at our Forest Grove hotel. show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western University Inn & Suites

Traveller Overview:
4.5 Rating: 463 reviews
Excellent 53%
Very Good 30%
Average 9%
Poor 3%
Terrible 1%
Rating

Companion571415, wrote review 27/12/2019

Great Hotel and excellant staff

All the staff was amazing. Everyone at the hotel was very, helpful, kind, and professional. We were very thankful to have an extremely clean room. Also, we enjoyed playing in the pool, hot tub, and ... more

Owner Response
BWforestgrove, General Manager at Best Western University Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for taking the time to provide us with a great rating and kind review of your recent stay with us. We are very happy that you had a good experience & we look forward to serving you again. Kindest regards, Tina Rust General Manager
Rating

dnewbold007, wrote review 21/12/2019

Upgrade to Sleep

We were staying at a less expensive motel nearby and felt we had to change our reservations due to poor facilities. My wife reserved a room in the middle of the night from the motel we were staying i... more

Owner Response
BWforestgrove, General Manager at Best Western University Inn & Suites, responded to this review
Dear valued guest; Thank you so much for taking time to provide us feedback and a rating of your recent stay with us. I am so happy that it made your visit to Forest Grove a great one spent with your family. Should you travel to Forest Grove again, we look forward to serving you. Kindest regards, Tina Rust
Rating

mbP6969TR, wrote review 13/11/2019

Lacking Front Desk Service

Front desk service was less than competent. Unable to answer some basic questions. Double billed us on the stay and then hassled when we questioned the double charge and vague as to if the refund wo... more

Owner Response
BWforestgrove, General Manager at Best Western University Inn & Suites, responded to this review
Dear valued guest, It is disheartening to learn that you did not have a good experience for your recent stay with us. Although we currently have two new associates in training at the front desk, which is not an excuse, it is our goal each day to provide service that is kind and helpful. On behalf of the front desk staff, please accept my sincere apology that we failed to provide accurate billing & effective communication. I would genuinely like to learn more about this issue and would appreciate the feedback; as I would use it for a training opportunity. If you would be willing to reach me via email or contacting the hotel directly it would be greatly appreciated. I do hope that this one off experience does not impact your decision to stay elsewhere in the future. I hope that you will give us another opportunity to serve you. Kindest regards, Tina Rust General Manager
Rating

sweethomesoftball, wrote review 12/11/2019

Professional and Kind

University Inn & Suites went out of their way to accomidate a large active group. There are not enough words to express my gratitude. Maybe a hug woudl describe it best. When in the area again this ... more

Owner Response
BW38137, General Manager at Best Western University Inn & Suites, responded to this review
Dear Sweet Home Parent; I cannot thank you enough for taking time to provide us such a kind review and rating. I will share this with my team; who all of us truly enjoyed your team and the parents. Thank you staying with us and allowing us to make your experience a memorable one. We look forward to seeing you again. Kindest regards, Tina Rust General Manager
Rating

mlott52, wrote review 05/11/2019

Best Western is the best

We stay at best western whenever we go anywhere. We receive points and now get free room upgrades. They are clean and I feel like I’m in a safe environment while I’m there. They have a fantastic free ... more

Owner Response
BWforestgrove, General Manager at Best Western University Inn & Suites, responded to this review
Dear Mr. Lott; Thank you so much for taking the time to provide us with a great rating and wonderful feedback. It is honestly our goal each and every day to provide our guests with a great experience in every way. We look forward to serving you again, should your travels bring you to Forest Grove, Oregon. Kindest regards, Tina Rust General Manager