Best Western University Inn at Valparaiso

I really enjoyed my stay. I accidentally left my drivers license and the hotel manager went out of her way and mailed me my license promptly paying for the costs herself. The room was clean and well taken care of. less

Somewhere between indifference and downright disdain for their guests, that is how I would discribe the staff at this hotel. In addition, the common areas were dirty, with leaves and bits of paper littering the halls, dirty walls and corners. The breakfast was rather sparse. No one staffing the area to keep things refilled, and items noticeably absent. There was a sign (see photo) about "build your best oatmeal bowl." There were even toppings available. There was no oatmeal. Not even a place where oatmeal might have been, so it's not like they ran out. The furnishings in the room were uncomfortable. less

I chose this hotel based on reviews from Tripadvisor and the fact that it seemed pretty new. Overall, it was fine. The room was spacious, clean and comfortable... no issues. I looked over the free breakfast (the usual offerings), but didn't eat. My only complaint is that I had requested a late checkout and when I checked in, the front desk clerk agreed to 2pm. The next morning I explored downtown Valparaiso, thinking I would have lunch and then relax in the room for a bit before my departure. In the middle of lunch, about 12:30pm, the desk clerk called to tell me that I had accidentally left my bag in my room. I explained that I had a 2pm checkout. She apologized, but said that the room had already been cleaned and that they would hold my bag at the front desk for me. Luckily, I had packed everything before leaving that morning. It wasn't a huge deal as there was plenty to see around town, but there obviously wasn't good communication between the check-in clerk and the next day's staff. When I went to retrieve my bag, I waited for 10-15 minutes in the lobby before the desk clerk appeared. He was very friendly, but it was irritating that there was no one manning the ship, so to speak. Another hotel guest waited for a while with me, but eventually gave up and said he'd return later (he needed something for his room). Next time, I'll probably try a different hotel. less

We were greeted at check-in with a lobby reeking of cigarette smoke. Breakfast served sour milk. Overall the hotel needs updating. It is on the outskirts of town, not near college or downtown area. We will not stay there again. less

The lobby is fresh and new looking, with couches and a TV to relax with while you wait to check in if there is one. The rooms are nice and updated with everything you need. The breakfast has plenty of options! less