Good Service - In need of upgrade
21/06/2017 Ruthie T, Dryden
Pros: QUIET rooms. Comfortable beds. Dog-friendly. Super nice housekeeping staff. Location is good if you need to go to Cornell. Cons: Fitness center can easily be improved by adding a FAN, adding s... more
Pros: QUIET rooms. Comfortable beds. Dog-friendly. Super nice housekeeping staff. Location is good if you need to go to Cornell. Cons: Fitness center can easily be improved by adding a FAN, adding some cleaner for users to wipe down equipment and restocking towels on a regular basis. The bathroom in my room was incredibly out-dated and in need of repair. One of the lights was out so it was quite dark. The shower was old and gross. Housekeeper missed checking the ice bucket so mine was full of water. The girl that checked me out seemed annoyed that I asked for a printed copy of my bill. In reading other reviews I see the manager stating that presenting my room key at Agava would get me 10% off my bill. I've stayed here twice now and NO ONE HAS MENTIONED THIS. Would have been nice to know before I had dinner there with my family. Overall this place is ok, but a few minor things could really step it up a level. less
Best47958, Director of Sales at Best Western University Inn, responded to this review
How disappointing to read your review of your guestroom and the attitude you received from the front desk, especially with the number of positive reviews on the hotel and staff. We have tent cards in all rooms that have the 10% off listed at Agava and have been there for at least for the last six months, plus a sign in the lobby.
We hope we can get another chance to host you in the future.