The hotel cancelled our reservation due to Cornell “buying out the property for a month”. However, we were never contacted about the cancellation. When we arrived the front desk, Anna was very hostile... more
The hotel cancelled our reservation due to Cornell “buying out the property for a month”. However, we were never contacted about the cancellation. When we arrived the front desk, Anna was very hostile towards us when we tried to check in. Apparently it was our fault that we were never contacted about the cancellation because we did not provide our proper information when making the reservation? She quickly mentioned walking us to another hotel but never actually came through with that offer.
After an unnecessarily aggressive further conversation and calling to “contact the manager”they were able to accommodate us for the 1 night of our reservation in the hotel. After asking for a business card for the manager I was told “Oh she didn’t leave any but her name is on the door, Terry Terry”. I don’t think I have ever been treated so poorly while being a guest at a hotel. The scenario should not have happened especially if they were going to accommodate us anyway.
When we finally got to a room it smelled terrible of smoke and hardly looked cleaned. There was a mini alcohol bottle by the bed, broken furniture, smeared dirty windows, ripped cups and dirty coffee makers rusty bathtub, blood on the shower curtain, and a constantly running toilet.
I would not recommend this property or their customer service. I was told nothing could be done for us or any offers be made so I want others to know and beware of selecting this property, good value or not. less