Best Western University Inn

1503 N 12th Street, Murray, Kentucky, 42071-3534, United States
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Best Western University Inn

Choose the "Chairmans Award" Best Western University Inn convenient to Murray State University, CFSB Center and the Murray Industrial Park. Relax and stay connected with complimentary Wi-Fi in your new guest room. Unwind in front of the 32-inch LCD show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
1503 N 12th Street, Murray, Kentucky, 42071-3534, United States

Reviews of Best Western University Inn

Traveller Overview:
4.0 Rating: 221 reviews
Excellent 33%
Very Good 38%
Average 14%
Poor 7%
Terrible 5%
Rating

Amy P, wrote review 02/05/2021

Mixed bag, so/so experience, bring your own pillows

First the good....It was very clean, the internet was great, the lobby was updated nicely, the receptionist was very friendly, and the air conditioner worked ALL NIGHT unlike some more "energy efficie... more

Rating

rjamal78, wrote review 02/04/2021

Don’t stay here

The receptionist was rude and told me I couldn’t check in, then let the person directly behind me check in, and I said something about it and then I was aloud to check in. The room was FILTHY, towels ... more

Owner Response
Kimberly Rust, General Manager at Best Western University Inn, responded to this review
On behalf of the entire team I want to apologize for the problems you had during your stay with us. I am looking into your concerns and will address them with the team. We do hope you would give us another opportunity next time you are in the Murray area.
Rating

Ek1lee, wrote review 11/12/2020

Good place to stay

Nice place to stay. We stay here a few times a year. Had great service as always. Super friendly staff. Even though they can't have hot breakfast right now with the covid 19 thing they still have bagg... more

Owner Response
Kimberly Rust, General Manager at Best Western University Inn, responded to this review
Thank you for your review. Since your last stay we have started back our hot breakfast. We do look forward to your next stay with us.
Rating

Lauralee15, wrote review 22/11/2020

concerning

i stay at this hotel from time to time. I have never had an issue. the front desk staff is wonderful. The new lady Latesha is a one of a kind. On my stay last week i came in to get coffee and the fron... more

Owner Response
Kimberly Rust, General Manager at Best Western University Inn, responded to this review
We appreciate your business!
Rating

Rudy E, wrote review 19/08/2020

Not the "Best" Best Western

I've stayed here several time while travelling through Kentucky. The last time I stayed all that was available was a smoking room, a very unpleasant experience. They have gone totally non smoking but ... more

Owner Response
Kimberly Rust, General Manager at Best Western University Inn, responded to this review
We appreciate your business and we do hope you will stay with us in the future. Please contact me directly and I will assist you with a reservation.