Not for anyone over age 25
I was appalled that I booked the hotel under my husband's name (using my credit card) and have always been the one to check in....EXCEPT at this Best Western. I was refused to check in and my husband ... more
I was appalled that I booked the hotel under my husband's name (using my credit card) and have always been the one to check in....EXCEPT at this Best Western. I was refused to check in and my husband had to do it. I have ALWAYS done the check in without problems. We were also told that there was a $7 per night parking, which is NOT mentioned on the website. There was also a $200 charge upfront damage fee that was NOT mentioned on the website. This hotel is catering to either college students or college age and allows unnecessary behavior. Loud noises at night. Would not stay here again. Outside trash cans were not emptied and were overflowing. less
Ashley Sommars, General Manager at Best Western University Inn, responded to this review
Hi Fred, it is our policy that reservations can only be checked in by the person who reserved the room. We try to make reasonable accommodation on this policy for married couples who share a last name and address. However when booking off a third party site many times that information is not included in the reservation and can prevent us from knowing someone else is authorized to check into a room that's not reserved in their name. I'm so sorry this was an issue for you. In the future if you book directly or with the brand website all that information will get delivered to us to help in these situations. We do have a $100 security hold with a major credit/debit card (not cash cards) that gets released at check out. Both the $100 security hold policy and the $7 parking policy are listed on all major booking engine websites. If you'll provide me with the name of the website you used I'll be happy to verify this. We have this security deposit to deter loud and unruly behavior, smoking etc. We want everyone to experience quiet nights in 100% non smoking rooms. We have staff on site 24 hours a day to handle any noise complaints called in.