comfortable - but bathroom was very dirty
03/11/2017 Charlie C, Perth, Australia
Ticked all the boxes for a low cost stay and would stay again if I could check out the bathroom before I checked in - mine was quite horrible. Namely the dirt and mould in the grout around the sink, t... more
Ticked all the boxes for a low cost stay and would stay again if I could check out the bathroom before I checked in - mine was quite horrible. Namely the dirt and mould in the grout around the sink, toilet, window, shower cubicle. Shame, as it let down an otherwise perfectly adequate hotel. Then room itself was comfortable and had all that you need. It was on the front row near the hwy but the traffic noise wasn't an issue. I would have marked it very good - but had to take points off for the state of the bathroom. Next time (and I will give it another go) please please -- a room away from the road, and a clean bathroom. less
FrontOfficeTTI, Front Office Manager at Best Western Twin Towers Inn, responded to this review
Hi Charlie C,
Thank you for taking the time to review our Hotel. We are glad to see that for the most part you enjoyed your stay with us. Your comments regarding the cleanliness of your room are extremely disappointing & have been passed to the General Manager to be followed up with our housekeeping staff as a matter of urgency. We pride ourselves on the cleanliness of our rooms & property as a whole. As you have mentioned, some of our rooms do face the road-side however the majority of our rooms are unaffected by road noise. We do also offer guests the option of reserving a Deluxe Queen Room which are guaranteed to be located away from the main road.
We look forward to welcoming you back again soon. As a hint it is always handy to know that next time you book to stay with us, ensure you book online via the Twin Towers Inn website for the best rate guaranteed and no credit card or booking fees.