We stayed here for a night before a hiking trip in the mountains. This isn't the worst hotel I have stayed in but is also far from the best. The location of the hotel is great. It is right next to the aquarium (which was on our agenda) and walking distance to everything on the strip. The staff in the lobby were nice, the room had a refrigerator and a microwave and breakfast was included, which are all positives.
There are two entrances to the parking lot and we entered via the 'back' entrance. I did not feel the signs were adequate telling us where to go to check in and park. The room itself was decent size. The furnishings are worn for sure and the door to the bathroom did not close. The room had a very bad odor, my guess is that the room had previously allowed smoking and there was some sort of heavy air freshener to try to cover it up. No, I did not report this to the front desk as we didn't have time to change rooms (the only solution I think there might have been) as we were meeting friends who had driven in just to spend a few hours with us.
The other thing I thought was odd is that there was a envelope for tips prominently displayed in our room and a big pitcher begging for tips in the breakfast room. I thought this was incredibly tacky.
The breakfast was ok - coffee was good, they had powdered eggs some pastries, juice, yogurt. There was a bowl of fruit but it looked a little sad.
The layout of the hotel is interesting in that there are several buildings around the property. It looks like there used to be a creek running along several of the rooms but that is dried up. There were very nice fall decorations all over the resort which I really enjoyed.
So.....not the worst place ever, not the best. It was ok for what we needed, just a stopping point on a longer trip. If I were going to be staying in Gatlinburg for longer, I would look elsewhere. less