They cut corners
21/05/2017 AmarilisVos, Jabbeke, Belgium
We stayed at this hotel from May 14th till 17th in room 312. The room was alright, except the toilet leaked. We told three different persons on the front desk, every morning an other person that our t... more
We stayed at this hotel from May 14th till 17th in room 312. The room was alright, except the toilet leaked. We told three different persons on the front desk, every morning an other person that our toilet leaked. They did not repaired it. The always suggested we move to an other room, but we did not want to pack our suitcases and unpack in an other room.
The same three persons were told that the ice machine on the third floor did not work. We got three times the same response: they are aware of it.
The floor in the hallway of the elevator was dirty for three days and this on each level.
Every morning we asked if there was any yogurt. They always apologized and told us that, because the hotel was full during the weekend, they ran out of yogurt. My response was that it takes only 10 minutes to drive to family dollar to get some.
When we checked out we spoke we the manager. At least she told us she was the manager. I told her that they do not match the Best Western standard.She proposed to double my reward points.
I checked my rewards but they only compensated 500 points.
We are Best Western Platinum members and stay every year several times at hotels. So we have seen some during our stay in the States.
My suggestion is to avoid this place, they cut corners every where. The only good thing was the price. less
Ron P, General Manager at Best Western Tunica Resort, responded to this review
Dear Amarillis Vos,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 662-363-6711.
Best Western Tunica Resort