Rude general manager nasty rooms
06/10/2019 rayshell1218, Memphis, Tennessee
The general manager is very rude and feel he can belittle guest who Pay to experience a home away from home, this was anything but. Rooms smell most, cleanliness is questionable paired with the carin... more
The general manager is very rude and feel he can belittle guest who Pay to experience a home away from home, this was anything but. Rooms smell most, cleanliness is questionable paired with the caring bias general manager. I was disrespected for requesting towels, manager refuse to give enough to accomodate my party of three, he Aldo had his housekeeping first into my room. I requested a partita refund so i could just go and he refused. I believe i was targeted and will contact consumer affair for a refund and bbb he will learn about his bias behavior and unwillingness to address issues. less
bwtunicaresorts, Hotel Management at Best Western Tunica Resort, responded to this review
We are very sorry to read about the poor experience you had at the Best Western Tunica Resort.
Please accept our sincere apologies, this is indeed very unfortunate. We are investigating the incident.
I fully understand your disappointment and frustration due to the multiple issues you have mentioned.
We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.
I hope you do consider us again in the future as we would love the chance to change your impression of our property.