Most staff NICE one very RUDE!!!
Stayed for 4 nights on business. Check in very pleasant asked for top floor not informed that floor was under construction. Water pressure either low or not in existence which meant the toilet didn't ... more
Stayed for 4 nights on business. Check in very pleasant asked for top floor not informed that floor was under construction. Water pressure either low or not in existence which meant the toilet didn't flush so the morning I go to work I inform front desk of the situation (mind you that was at 6:30AM) I get back to hotel (after 4:00PM) asked front desk if fixed...the front desk proceed to say I JUST GOT IN TO WORK DON'T KNOW...then I ask for plunger...was told if I see housekeeping on my floor they would have one so needless to say I"m going back and forth while front desk lady ( using term but don't fit the person) DOES NOTHING...and also No effort to serve breakfast Togo or otherwise..
Last week stayed in New Albany at Bext Western NIGHT and DAY...Corporate needs to check on the Tunica location definitely falling behind on BW standards less
Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again.