Best Western Truro - Glengarry

You with think with occupancy being lower that the rooms would be clean. Well - mine wasn't. My room was not only dirty, but it was in very poor condition. The lamp shade was filthy and the towel rack appears to have been torn out of the wall and never replaced (see attached photes. The floors were laminate, and rotten dirty. I try to give credit where it is due so will list the positives: -Delicious breakfast delivered to our door in the morning since the restaurant was closed -The lobby was well kept and clean (why not extend to guest rooms??) -The bed was comfortable I was in one of the outside, drive up units so not sure if the rooms in the actual hotel building are nicer and cleaner. I was going to bring up the issues at checkout but the young lady didn't even ask how the stay was and moved on to the person behind me as soon as she said I'd receive my e-mail receipt. Really not happy. I'm not picky, but really dislike a dirty room. So disappointing. Hopefully I don't get the simple canned reply I see to other reviews how 'my comments will be used as training'. less

Upon arrival our room was not clean. Debris on floor. If I could give restaurant service lower than a 1 I would. Most electrical outlets did not work. Our bed were poorly made.....sheets hanging out, etc. I would never recommend or return. less

This was a one night business stay. Our room was on the first floor so we had a door on the inside corridor and a door to the outside. The room had a peculiar smell. If I had to guess I suspect this room has had pets stay overnight. The bed was very comfortable and the room was spacious. Would ask for a room on another floor if we were to stay there again. less

I wish I could give a higher rate than 10 for this hotel and staff - we had been travelling for many hours and were very tired. When we arrived, Brenda was so kind and helpful and went above and beyond to make us feel welcome. The room was very clean and comfortable. We will definitely stay here again if in the area and would recommend it to anyone. less

Great staff. Front desk gave us a warm welcome, and proved to be real trouble-shooters with a bad reservation mixup. Restaurant staff paid attention to us and got our orders right and fast! On top of that the food was delicious. less