Best Western Truro - Glengarry

Early September we stayed at Best Western Glengarry in Truro, it was my first and probably my last stay with them. The room was very outdated and the carpet filthy. No cleaners came into the room over the 4 day trip, so our towels we put out in the corridor and had to request clean ones and even received a dirty one back, our garbage we would take out and give to one of the cleaners and it was left in the hallway all day usually. With COVID 19 I assumed the hotel would be clean and welcoming, not once did I see anyone wipe or clean anything. Very disappointed in the hotel in general and would not recommend. less

We have stayed at BW Glengarry in Truro many times in the past and we were so disappointed with our recent stay. The hotel has gone down in quality and cleanliness. One would think cleanliness would increase due to strict covid cleaning protocols. The carpet was not vacuumed, hallways and entrance to hotel had dirty floors, garbage can at main entrance overflowing, ice machines out of order and water pooling on the second floor, bathroom full of dust and mildew/mould. Wanted to open windows to get fresh air but lock was broken and window wouldn’t open. Dirty hand prints on glass, dust on sills in dining room, etc. I could go on and on but to sum it up the hotel needs a major overhaul. Breakfast was inedible and we had to wait 15 minutes for the server to find clean coffee mugs? Once the mugs arrived they were dirty. Ordered hard eggs and got over easy with a side of raw hash browns, gross. Pictures of a few issues included. Stay away! less

Travelled for a conference. I’ve been staying at this property for the past 20 years. Over the past 2 years since the ownership has changed the quality, cleanliness and service has declined significantly. I was extremely disappointed and will not likely stay here again. There was black mould growing in the bathtub on the grout and not just my room but also friends that were staying at the property as well. There is a disgusting sticky hand print on the picture hanging on the wall, the AC unit was gross as well as the bathroom shower event. less

Loved the indoor and outdoor pools, included breakfast was budget friendly with options, staff was attentive and professional. Lobby was very clean and welcoming. Wifi worked great. The beds were so comfy with lots of pillows. less

The advantages: price is very competitive, room is big, there are 2 pools (1 inside and 1 outside), parking is free The disadvantages: very busy road, location not central (not far though), small bathroom that was quite dated Staff nice but not very professional. 2 examples: when we check in, we ask about the outside pool schedule as we'd like to have a swim after our trail in Victoria park. We're told that it's open all pm, no problem. We come back at 5:00 and are told that the pool is closed for the day as it needs cleaning :-( The next day, we order breakfast. My husband asks for some tea. We receive everything except for the mug and the tea. We receive the teapot but no mug which I finally decide to get myself. And when the waitress comes back, she starts pouring coffee in my husband's tea! She stops, apologizes but doesn't change the mug! Average customer experience less