Best Western Truro - Glengarry

Front desk staff and house keeping staff were excellent , they were smiling and greeting everyone Wifi was very fast Rooms were very clean and breakfast had lots of choices. Kids were enjoying in indoor pool and outdoor pool. We were very satisfied staying in this hotel less

Customer Service is not their strong suit. Wanted a three day booking. They booked for two, supplied confirmation only after repeated requests, never did give an amount until check out. Three emails and two phone did not alter their obstinate incompetence. Never once did they apologize. On the second day there the front desk called to ask what time we would be checking out. The whole thing was baffling. Restaurant was used for convenience. Breakfast is not their strong suit. Buffet is limited and the table coverings were not changed. Pan fried potatoes were dry and tasteless. Toast spreads were kept in dollar store storage boxes. Peanut butter was mixed in with the rest easily allowing for contamination. Wait staff for the most part did their jobs. Two servers stood out as needing better management; a waitress who hovered, asking repeatedly if we were finished in a near empty dining room; man with his hands in his pockets or scratching his head. One dinner entree had to be returned. I cannot remember the last time I did that. It did not resemble any Mac'and Cheese I know but was curly noodles swimming in an orange sauce. It was utterly tasteless. Over all the hotel needs upgrades. The halls and elevator need a deep clean. The carpets need a vacuum. Did not see a vacuum while we were there. Rooms are stuffed with over size furniture. There is little room to move around. There were two luggage racks in the closet; unusable because there was no room to set them up. less

As Chair of the Committee that held our annual fundraising Gala for our local Food Bank at the hotel. Our evening was the success it was - due in large part - to the wonderful attention to detail the entire staff of the Glengarry has to its customers. Both days we were at the venue, we ate at the on site restaurant and the food and service was stellar. Grab your friends and head down to experience their treatment first hand. You will love being treated ‘like family’! We know we do and that’s why we return year after year professionally. And week after week personally! less

So we spent the weekend here as we travelled up to run a race. I'll explain the average rating. Service is above average, property is below average. Bathroom door wouldn't close unless you slammed it as it appeared to be warped, noticed the vent cover on heater in the bathroom missing. Cover on Air Conditioner fell off as soon as I touched it and I noticed it had been held on with duct tape, called to have it looked at, maintenance guy said they have issues getting new covers for old air conditioners and basically duct taped it back on. Wasn't a fan of the outdoor pool as it is open to the public so it was always busy and a bit loud. We used the indoor pool, which was good. Other issue was that a couple of the towels we got for the pool were fraying at the edges and threadbare, I would have thrown them out at home. less

We recently hosted a 4 day convention at the Glengarry for over 100 people. The staff and facilities were exactly what we needed. The staff went above and beyond to meet our needs for the meeting rooms, food requirements (especially with a number of dietary concerns) and treating all of our delegates like VIPs. We will definitely book more conventions here, and highly recommend! less