Best Western Truro - Glengarry

We stay here every time we are in town and are treated like family. They find time to talk and welcome you and are there to help when ever they are needed. The staff is what brings us back time and time.s less

Was staying here for business and booked two nights. The room was in the separate building set up like a motel and I thought I was staying in the hotel. The temperature could not be regulated, air conditioner too loud, the pillows were awful...very old!! The curtains did not black out the light from the window so it was bright in my room all night. Could not sleep. Some of the dirty towels were also not replaced! I asked to change rooms to the actual hotel section and they were booked. I asked for my money back for the second night and that was not possible because I didn’t provide them 24 hour notice. I was given the name and contact number of a manager that I just got voicemail but wasn’t sure it the manager’s voicemail because there was no name or message on it. I have never ever asked to cancel a night due to an unacceptable room...but I needed sleep! I was very disappointed in the service and had planned on staying an additional 4 nights in the next 2 months for business. I’m not used to only 5 star hotels etc....this was not a cheaply priced hotel! Very disappointed and will never stay here again! Oh and the smell of cannabis was pungent...not nice at all!! less

What a great hotel:)...we’ve been staying here a lot this winter and I couldn’t give it any higher rating (I wish I could). From the second you walk in the door until you leave, the entire staff are constantly making strides to ensure you have a relaxing stay. I hope you choose here if you stay in Truro, you’ll be pleased I’m certain. (Hot tub and pool is super awesome) less

Great location, close to family The staff who checked us in were very friendly, helpful and very efficient Excellent dining room.......great breakfast choices......and great service The rooms were well maintained and very comfortable Enjoyed the pool less

Booked for two night getaway - older property, nice pool/hot tub area. Rooms nicely appointed but small bathroom and few cleanliness issues, fan not working. Quiet, great restaurant/lounge and complimentary hot breakfast in dining room is a nice plus. Not the best BW I’ve stayed at but good value for $$. Would book again. less