Best Western Truro - Glengarry

I enjoyed our stay at the hotel. The room was very clean, the beds were comfortable and the bathroom was updated. The breakfast was good - a variety of foods to choose from - cereal, eggs, muffins, waffles, fruit, bread etc. Would definitely recommend this hotel to anyone travelling to Truro. less

I stayed here since I was attending a conference being held at the hotel. It was convenient but that was it. It is an old hotel and the room I was in certainly showed it. The room was not well cleaned, the bed linens were thin and poor quality, furnishings were showing their age and there was no business desk to work at ; just a small table and a chair that was not adjustable. As well, the room I was placed in was an outside drive up room. Upon realizing this I asked to be moved into the main hotel but was told there was no space. I indicated if space became available I would move as I was staying there for 3 nights. I know that space became available ( a co-worker did a last minute booking the next day and was given an inside room) but no one notified me that I could move. I would not stay here again or recommend the hotel to others. less

spent two nights attending a conference, breakfast was good, decent variety of items to choose from. The restaurant food was decent but did take awhile to receive. The lounge area was nice, service was good along with the food. less

An older facility but very well kept and with a nice restaurant, bar, and convention facilities. My interactions with any of the staff there were very positive. I enjoyed my stay there and will be back. less

Although the Best Western is not on top of my list when it comes to my hotel choices in Truro, I still decided to give it a try when I had the chance to. To be fair, the hotel seemed rather unimpressive appearence wise when I arrived. Lobby was slightly better, but I did not spend long in it nor did I really pay attention. Check in was great, I quite enjoyed chatting with the older lady that helped me at the front desk. My room was spacious and functional, although bland at the same time, just as expected. I also enjoyed the breakfast the next morning, although I can't work out why it is made to order only instead of a buffet, but I shall not complain as it was quite delicious beyond the regular buffet food. Some problems that made me give a 2/5 - I was thrown off a little bit when I see the lady wrote down all my credit card information on my registration card at check in - I'm in no place to judge if this is the best practice business wise, which I don't think it is, but considering that all my personal and credit card information is now recorded in an unencrypted manner on the same page, and that I have not witnessed this in my past experience, I feel that there are changes to be made here. Also there seemed to be no real benefits of being Diamond Select minus the water bottles, as I was not offered an upgrade or a late check-out even when I asked for it. Regardless of all the nice aspects I experienced at the Glengarry, I‘m intrigued to find out if their credit card procedure is changing. If not, I would not consider returning. less