clean and comfortable, but a work in progress
15/04/2017 Patricia W,
This room was very clean and the bed was awesome--perhaps the most comfortable bed I have slept on in any hotel, so they must have invested in quality bedding during their ongoing upgrade. However, th... more
This room was very clean and the bed was awesome--perhaps the most comfortable bed I have slept on in any hotel, so they must have invested in quality bedding during their ongoing upgrade. However, the neighborhood is noisy, and you can hear traffic whizzing by. People stood outside my door, smoking, although they were friendly folks. It took me repeated trips (3), outdoors in cold, blustery weather, to the front desk to get a key that unlocked my door, and even then the security man had to end up going with me because I still couldn't get it open. The security man was very sweet and glad to help. The delightful older lady--Karen?--in the breakfast room was like "mom," treating everyone like an esteemed guest in her kitchen. The woman at the front desk was very nice once she got around to taking care of me--after chatting up a gentleman and laughing for an extended period of time while I stood there and waited...and waited...and waited...without even being acknowledged. They couldn't give me a room on the main floor, and there is no elevator, so I struggled to drag my large suitcase (with a week's worth of clothing & books) up the steps. Check-out was quick and easy, and the gentleman very pleasant. Good breakfast and awesome bed were the highlights--if you only need a good night's sleep at a reasonable price, this is the place! less
, sales at BEST WESTERN Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 816-254-0100.
Best Western Truman Inn