Good points of this hotel: the location was where we wanted. The price was right. The front desk person was adequate. That's about all.
Negative points: I requested in my online reservation for a handicapped room. I was told that I was not booked into one, that I needed to call and arrange that. Good to know for the future, but what about this visit?
We were given a first floor room, #128, which was good. We opened the door and while it looked clean, the smell of smoke was overwhelming. As non-smokers, we just couldn't stay there. Also there was a tear in the carpet by the front door. It was obvious by that tear that this room had been a smoking one and the carpets had not been replaced since then.
I called the front desk and asked for another room. I went to get the key and passed by the stairs to go to the second floor. They may have been safe, but did not look like they were -- older and metal, looked rusted.
We were given room #138, and when opening the door, discovered that it smelled even more like smoke! We checked out and found another place nearby that was $25 more, but was newer, clean, and had a very fresh smell. And we had a handicapped room.
Who wouldn't want to stay at the Truman Inn while in Independence, but this facility was nothing like the quality I would expect from a Best Western, which is why I chose it. I read the reviews about needing an update at the facility, and I should have let that help me choose another place. less