Nice Accommodations, Better Service Needed
28/07/2019 355donaldw, Frisco, Texas
On our return to Dallas from Chicago, my wife and I decided to stay overnight in Troy, just north of Saint Louis. This is a Best Western Plus, so the accommodations are a notch above the usual Best We... more
On our return to Dallas from Chicago, my wife and I decided to stay overnight in Troy, just north of Saint Louis. This is a Best Western Plus, so the accommodations are a notch above the usual Best Western. The common areas were nice enough, fairly large and fairly tastefully appointed. We did not try out the workout room since we arrived late, but we peeked in and found the usual small room with few machines. The pool, which we also didn’t use, was nice. Our guest room was large enough—larger than our room at the Hyatt in Saint Louis!—and comfortable enough. It included a half-kitchen with a sink, frigerator, and a microwave. The service was a bit lacking however. Upon our arrival, we were recognized but not welcomed, and it took several minutes to check in. The free breakfast the next morning was the usual, which always gives me indigestion, but was fully stocked and heated. We had a question about the receipt and went to the front desk to find no one there. As directed by a sign, we dial a number on the phone sitting on the counter and waited for several minutes before someone showed up. To be fair, this person was very pleasant and helpful when she did show up. This is a fairly good place to stay, especially if you’re looking for easy access to downtown Saint Louis. less