3 rooms. All bad
12/08/2019 productionkurt,
Reserved 3 rooms for 2 nights directly on Best Western website. NOT a discounter. When we checked in all 3 rooms were smoking rooms. Choosing a smoking room was not an option on the website, and ev... more
Reserved 3 rooms for 2 nights directly on Best Western website. NOT a discounter. When we checked in all 3 rooms were smoking rooms. Choosing a smoking room was not an option on the website, and even if it was I would never have chosen it. Front desk staff was flabbergasted that this was a problem for my group. less
kevalsheth, Manager at Best Western Tree City Inn, responded to this review
Kurt,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Looking back at your reservation, the rooms you had booked were 3 Two Double Bed Smoking rooms and if you look back at your reservation confirmation it will confirm that smoking rooms were booked. We were busy and unfortunately were not able to accommodate all 3 rooms to non-smoking but were able to switch one of your reservations into a non-smoking room. We are in plans to convert all of our rooms into non-smoking in the near future and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.