Best Western Travelers Rest/Greenville

The first room wasn't clean and had a terrible smell. I went to the front desk to left them know. The clerk was very nice and changed my room but the 2nd room wasn't much better in terms of the smell. The carpet has stains and doesn't look very clean. I booked the room through booking.com and the rate was good. Note to self cheaper isn't always better and always stay at a Hampton Inn. Im dealing with it for one night because its nonrefundable and I won't ever stay here again less

As loyal Best Western customers we can only say that this motel unfortunately is one of the worst (considering the high price) we ever stayed at. We had to pay 180 $ incl pet fee (they charged us per dog, which is pretty ridiculous given their tiny price, most motels don't charge that much). Without the dog the price per night would have been> 140$ too, way too much for what we got. Unfortunately, there is not that much that we liked... - the rooms are very very small. We had 2 double beds. 1 of them was against the wall and the other one directly at the place where the sink is. Hardly any space left to move around. Well below normal standard size of hotel rooms (and that not in a city center) - Bath room is so tiny. Luckily sink was outside of the bathroom, in which a shower and toilet were crammed almost onto each other. The door from shower did not close very well turning this tiny area into a swimming pool. (it kind of looks like the hotel rooms were designed and somebody forget you also need a bath room which was then still put into it or so) - our biggest issue: the sound isolation/noise level. We had so much noise and could hear the room above us walking around and the people in the room next to us talking until late in the night. Seems like no sound isolation? - i was just in my bed and trying to sleep (around 10 pm?) when there was a fire alarm. As such, that can happen but we were shocked by the un-caring attitude of the staff who did not say a word to any of the customers. They just did nothing. When the 4 fire trucks left, we just like all the other customers went back inside... Again, not a single word from the staff. Reading below reviews this is not the first time this happens... On the good side: the breakfast bag they offer is relatively good compared to what you get in other hotels. Don't recommend this motel.... it is really overpriced. less

I booked a double room for 10 days. The first room they gave us had horrible mold around the overhead light in the shower (see picture). I immediately went back to the front desk, told him the problem and showed him the picture. He was not concerned at all, said, "oh that is from the water and the heat of the shower." Yes, I know what causes mold to grow...but that does not make it acceptable! The front desk man did immediately give me a new room, but that one was also dirty. The top of one comforter was stained and when we lifted it the sheets were also stained and there was a hair in the bed. There were also what appeared to be cigarette burns on the carpet and what we hope was pizza sauce smeared on the microwave buttons. I took my kids and went to the Hampton Inn down the street and they kindly let me preview a room - what a night and day difference! - and confirmed that they could accommodate our long stay. We booked our room there and I went back to the Best Western to cancel our reservation there. The front desk man was much less helpful this time and told me that: 1) he would have to charge me for three nights' stay no matter what 2) the full 10-day charge had already been applied to my card and 3) he could not fix the charges, he had to wait for his co-worker to come do it and 4) he could not tell me what time she would arrive. Also, 5) he couldn't give me a receipt for the charges...he needed the copy he had for his records. I had him make a copy of the receipt and took that. We never got a follow up call from the Best Western confirming that they had fixed the billing, or apologizing for the state of the rooms or anything. It now appears that they charged us $100 for their inconvenience. Moral of the story: do not stay here. Go to the Hampton Inn instead less

After reading the reviews we booked this hotel for two nights with another couple. We got to the lobby to check in and there was no attendant with no sign indicating where they were or what we should do. After ringing the bell numerous times, we called. The attendant arrived apologizing as she was working on the A/C in one of the rooms. We got our rooms and the disappointment continued. Rooms had a weird smell. A/C did working properly in one room. One of the bathrooms had mold in the shower. We were told and it was advertised we would have a breakfast bag as there would be no other breakfast provided. We got a small paper bag with a fruit grain bar and an apple. Nothing to drink. At 2 AM the fire alarm went off. I know these things can happen. What bothered me was the nonchalant attitude the attendant had. He stood by the front door and waited for the fire department. All of the guests were standing around the parking lot. At no time did the attendant do anything! He could have assured us this would be taken care of soon. He did nothing. We checked out the next morning. Very disappointing that the reviews we saw were mostly positive. If we knew then, what we know now, we would not have booked it. less

The room looked nice but the bed was very tall for a 5'2 visitor. The sink was also very tall & set so far back that it was hard to use to brush your teeth. The refrigerator door wouldn't stay closed and the A/C unit barely cooled the room. There was a lot of traffic coming and going from the room next door all night. less