Best Western Travelers Rest/Greenville

I have stayed here previously and it was a really good experience. This time...not so much. There were stains on the sheets, pillow case and floor. There was an odor in the room like stake beer and BO. There is a large sign on the plexiglass when you check in saying that masks are required but the person checking us in wasnt wearing one. I get that breakfast offerings are different during covid, but the Marriott where we stayed after this was offering a hot breakfast and a MUCH cleaner room for less money. Last time staying here for me. less

They never honor any other coupons or the gift cards that you earn for Best Western through their website they never honor I tried 3 different times I've had enough of this damn Hotel I rather have my money back I'm sorry less

I always stay here when I visit my daughter at college and the place is always nice and clean and the staff are always helpful. Can't wait until the regular breakfast is back! Always look forward to the waffles! less

For me, my rating boils down to the room and being comfortable about being there. Turned out… The room appeared gross (stains all over the carpet AND bedding- posted just a sample of pics) and left me extremely uncomfortable about the cleanliness. I would have called the front desk, but there was no phone in the room. My trip was rushed & required me to be out first thing in the morning and turning in late... nearly 4am for one of my two nights. Honestly there was no time & was too exhausted to run down & deal with it... (not to mention... the cleaning had already been left to the cleaning staff... why would I ask for the same). So... I bought Lysol and sprayed everything... literally floor to ceiling including the bedding.... and left it to Lysol and a prayer that it would be ok. I did finally contact the hotel as soon as I had a chance. They offered a few bonus points, but based on this experience, I am not enthusiastic about staying at another one. Definitely won’t stay there again and will look at Best Western as a last resort in the future. less

Dirty, with barebones service and indifferent staff. Advertises that breakfast is included in the price... NOT TRUE. I know that with Covid hotels have stopped the full breakfast, but most reputable hotels at least have a "grab-and-go" of prepackaged muffins, fresh fruit, and coffee. Although the reservation said "free breakfast," this place wouldn't even give us a bottle of Walmart water, but made us pay for it! Also, I can't understand how NOT cleaning the room, supplying fresh towels, or making the beds supposedly makes it "cleaner" for guests during the pandemic. I thought we had simply been missed by housekeeping, but when I asked I was told they no longer provide maid service; this would have been nice to know before I left wet towels on the counter to be replaced. I had to go down and get them myself, as well as ask for refills for the shampoo and body wash dispensers in the shower, and install them myself. Apparently, most of the hotel is now being utilized as cheap housing for local immigrant laborers (and their families) who all get up at 5:00 in the morning to get ready for work; this evidently requires a lot of yelling to each other in the hallways. (If you somehow miss it, don't worry; there's a repeat performance at midnight.) Unfortunately, there are not a lot of hotel options in Traveler's Rest, but if this "Best" Western is all you have, trust me: it will be worth spending a little more and making a short drive to stay somewhere else, in Greenville or Hendersonville. That is, unless you have to get up at 5:00 to go put roofs on houses. less