Small overpriced rooms, bad sound isolation and a fire alarm... :-(
As loyal Best Western customers we can only say that this motel unfortunately is one of the worst (considering the high price) we ever stayed at. We had to pay 180 $ incl pet fee (they charged us per ... more
As loyal Best Western customers we can only say that this motel unfortunately is one of the worst (considering the high price) we ever stayed at. We had to pay 180 $ incl pet fee (they charged us per dog, which is pretty ridiculous given their tiny price, most motels don't charge that much). Without the dog the price per night would have been> 140$ too, way too much for what we got.
Unfortunately, there is not that much that we liked...
- the rooms are very very small. We had 2 double beds. 1 of them was against the wall and the other one directly at the place where the sink is. Hardly any space left to move around. Well below normal standard size of hotel rooms (and that not in a city center)
- Bath room is so tiny. Luckily sink was outside of the bathroom, in which a shower and toilet were crammed almost onto each other. The door from shower did not close very well turning this tiny area into a swimming pool.
(it kind of looks like the hotel rooms were designed and somebody forget you also need a bath room which was then still put into it or so)
- our biggest issue: the sound isolation/noise level. We had so much noise and could hear the room above us walking around and the people in the room next to us talking until late in the night. Seems like no sound isolation?
- i was just in my bed and trying to sleep (around 10 pm?) when there was a fire alarm. As such, that can happen but we were shocked by the un-caring attitude of the staff who did not say a word to any of the customers. They just did nothing. When the 4 fire trucks left, we just like all the other customers went back inside... Again, not a single word from the staff. Reading below reviews this is not the first time this happens...
On the good side: the breakfast bag they offer is relatively good compared to what you get in other hotels.
Don't recommend this motel.... it is really overpriced. less
Minesh Patel, Owner at Best Western Travelers Rest/Greenville, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 864-834-7040.
Best Western Travelers Rest/Greenville