Unhelpful staff, average rooms.
Typically we find Best Western hotels to be a great value. Unfortunately this location needs to provide better training to front desk staff. At check in, I informed the front desk person that I would ... more
Typically we find Best Western hotels to be a great value. Unfortunately this location needs to provide better training to front desk staff. At check in, I informed the front desk person that I would be using a Best Western gift card. That evening I noticed that my credit card was charged the full amount for the room.
The next morning at check out, after waiting for the front desk person to return to the hotel for a short time, I brought this concern to the person at the front desk. This was the same person who started the check in process the day before. She assured me that she had process the gift card correctly but for some reason it was not working. She said that I should call later and speak with the manager. I called back in the afternoon and was told by a different employee that the manager would not be working. I explained what had happened and she remembered me because she had completed the check in process the day before. At this point I was frustrated because I had presented the gift card immediately, it should have been correct from the start. They had the opportunity to correct it by contacting the manager but failed to do so and we’re unwilling to contact the manager.
Also slightly annoying was the fact that breakfast was supposed to be grab and go but was not offered and was unavailable when I checked out at 6:45AM. less