VERY LOUD/NO SLEEP!
31/07/2018 SDfromKY, Florence, Kentucky
If you want rest-don’t come here! Bar that was loud into the early morning so that we couldn’t sleep until 1am, and our room smelled like mildew. Reached out to customer service and manager emailed me... more
If you want rest-don’t come here! Bar that was loud into the early morning so that we couldn’t sleep until 1am, and our room smelled like mildew. Reached out to customer service and manager emailed me apologizing and hoped I’d return. When I asked for a refund—radio silence! Poor customer service! less
Lenny B, Front Office Manager at Best Western Trail Dust Inn & Suites, responded to this review
SDfromKy,
Thank you for taking time to leave your feedback regarding your most recent stay at our property. On behalf of my entire team, I would like to give my sincere apologies for not meeting your expectations. At Best Western, we strive to provide superior customer service and in your case we did not achieve that. I was the clerk on the duty that evening with you called the front desk to complain about the bar noise and I did go in the bar and told them to turn their music down. I did not leave the bar until it was turned down. The DJ on duty that night was terminated because after I left the bar that night, the DJ turned the music back up. I will be contacting you to address this situation further and I would love for you to give us another chance on a future stay. Thanks.