Best Western Trail Dust Inn & Suites

Had a good trip and the rooms were clean but a simple request to replace the TV because it did not work and they said only way to get a working TV was to change rooms. A couple of the electrical outlets did not work. less

What has happened to this property??? It was so awesome... hubby and I came all the time for mini breaks. This visit, though, was disappointing. Hard beds, tv and internet trouble.. super frustrating. We wanted to stay longer but I literally couldn't sleep on the bed anymore. less

I booked a suite for only $8 more and enjoyed separate living and kitchen area. Furniture was comfortable and room was clean except the microwave had crumbs in it. Separate buildings are quieter, sliding door out back makes nice views and easy access for fresh air. less

Typically we find Best Western hotels to be a great value. Unfortunately this location needs to provide better training to front desk staff. At check in, I informed the front desk person that I would be using a Best Western gift card. That evening I noticed that my credit card was charged the full amount for the room. The next morning at check out, after waiting for the front desk person to return to the hotel for a short time, I brought this concern to the person at the front desk. This was the same person who started the check in process the day before. She assured me that she had process the gift card correctly but for some reason it was not working. She said that I should call later and speak with the manager. I called back in the afternoon and was told by a different employee that the manager would not be working. I explained what had happened and she remembered me because she had completed the check in process the day before. At this point I was frustrated because I had presented the gift card immediately, it should have been correct from the start. They had the opportunity to correct it by contacting the manager but failed to do so and we’re unwilling to contact the manager. Also slightly annoying was the fact that breakfast was supposed to be grab and go but was not offered and was unavailable when I checked out at 6:45AM. less

I stay here at least once a week. And its always wonderful. The staff is great, they are starting recognize me as a regular. The pool is always clean and up to par. The rooms are always clean and orderly less