When our community had hit by Hurricane Hannah and just two days to prepare- you may think it's a category one storm and maybe just heavy rain. This hurricane hit us far more than the winds expected ... more
When our community had hit by Hurricane Hannah and just two days to prepare- you may think it's a category one storm and maybe just heavy rain. This hurricane hit us far more than the winds expected and the amount of rain. The Best Western helped many families out like my niece's family who lost power right away. Their second to the youngest child has CP and in a wheelchair but staff accomodated her family right away. The next day we lost electricity we too inquired about a room. Again we were fortunate to get a place to stay at the Best Western. For the next several days all you saw were families with children and it's a great feeling when you see the hotel staff caring to taking care of others- kindness does matter. The Best Western in Weslaco and I'm sure other hotels they have throughout the Rio Grande Valley were there to help our communities- we all came together very strong with this hurricane- and their staff were excellent. You felt welcomed as of the moment you walked in- and I'm sure the stress and worries among the adults were quite evident to others- but could relaxed as soon as we walked into our rooms. The rooms were clean- clean towels and beds- frig and microwave and everything we needed was provided. Most of us that were there during our stay either did not have electricity or live in a flooded area- I can only say thank you so much to the Best Western. Due to the Covid situation breakfast was a grab bag that was great. I hope that anyone who is traveling into the valley, staying or visiting you don't give a second thought but stay at this hotel. Very grateful and thank you to an excellent hotel!! less
George Sandoval, General Manager at Best Western Town Center Inn, responded to this review
Thank you for sharing your story with us! It is very rewarding to hear that the cleanliness and service provided here was memorable, and you and your family enjoyed your stay. We stride on listening to our guest and following through especially in unexpected times like this.Your safety and satisfaction is our top priority and is the reason we work.
We appreciate you giving us the opportunity to provide some relief from the hurricane. We are always here for you.
Town Center Inn