We have stayed at Best Western in Weslaco several times. It makes me sad to say that I’m not sure we will come back. We got to hotel, and rooms weren’t ready, which I can let slide because it was 2:30... more
We have stayed at Best Western in Weslaco several times. It makes me sad to say that I’m not sure we will come back. We got to hotel, and rooms weren’t ready, which I can let slide because it was 2:30 and check in is at 3. We were told that the elevator was broken and that we were going to get one of our rooms on the 1st floor and one of the rooms would be on the 2nd. My husband and I took the room on the 2nd. It was a pain in the rear going up and down the stairs. There was no ice machine on the 2nd floor, so I walked to the 3rd floor, and that ice machine was broken, so I had to walk all the way back down to the first floor. It took forever for our room to cool down. I think it finally got comfortable around 2 am. Anyway, the bed was comfortable, and we had fun in Progresso, but the overall stay at the hotel was not so bueno. less
Best Western Town Center Inn, General Manager at Best Western Town Center Inn, responded to this review
Hello Bonnien 711,
Thank you for staying with us and for taking the time to provide us with some valuable feedback, We stride on listening to our guest and implementing improvement to ensure our guests needs are met as your satisfaction is very important to us. I can assure you that we have addressed this matter and our team would like to apologize for this inconvenience.
Town Center Inn