WORST HOTEL IN U.S
08/07/2019 Maverick050374, Panama City Beach, Florida
The staff was rude. We were moved to 4 different rooms. Each room had urine stains, smelled like mold, was very dirty, and fleas were biting my wife and kids. We requested a pack and play and they ga... more
The staff was rude. We were moved to 4 different rooms. Each room had urine stains, smelled like mold, was very dirty, and fleas were biting my wife and kids. We requested a pack and play and they gave us a broken crib with duct tape on it. Each time they moved us the room was horrible. We didn’t stay at hotel. They refused to refund us our money. They stated that they were not authorized and couldn’t physically do. We later found out they lied to us and actually could. We tried to contact manager but the number they gave us didn’t work. We asked that they contact us to resolve the issue. They refused. Each time we called they stated they we not in; we found out later that they were but refused to talk to us. less
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
I will most definitely be investigating your situation as best I can with the information provided. The staff however, is not lying by stating I was out of the office. I have been gone for several weeks and will not return for several more, I'm working remotely due to a family emergency. I am in contact with the staff daily and will find out the entire situations circumstances. Unfortunately, your name is not stated in this review for me to verify your claims. I hope you enjoy the remainder of your trip.