Best Western Tower West Lodge

109 N US Highway 14-16, Gillette, Wyoming, 82716-3360, United States
based on 318 reviews Trip Advisor Logo
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Best Western Tower West Lodge

The Best Western Tower West Lodge provides a convenient location for visiting Campbell County Parks and Recreation Center, Rock pile Museum, Complex Multi Event Center, Coal Mine Tours and Buffalo Ranch.

Located just a couple hours from the
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Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Tower West Lodge

Traveller Overview:
3.5 Rating: 318 reviews
Excellent 31%
Very Good 23%
Average 13%
Poor 11%
Terrible 19%
Rating

Judy L, wrote review 17/03/2020

So enjoyed this stay!

We were traveling back to Canada in mid March and booked ahead for this hotel. The room was roomy and clean, and we appreciated the pet friendly welcome we got. As we were tired, we chose to eat a... more

Owner Response
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
Thank you for your review. We truly appreciate you taking the time to let us know about your stay with us. I am pleased to hear you enjoyed. Safe travels!
Rating

campers2019, wrote review 12/03/2020

Great evening in the lounge

My wife and I traveled from Manitoba Canada in early March 2020 and spent the night in Gillette after a long drive. We had been in the Best western lounge before and enjoyed the experience so figured ... more

Rating

435purplet, wrote review 03/02/2020

Noisy and Doesn't appreciate loyalty

I stayed at this hotel with colleagues while opening a new store in town. We stayed for 7 nights. Good points: super clean rooms and impeccable housekeeping. Restaurant has good breakfast with a buf... more

Owner Response
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
I would like to start by apologizing we were not not able to upgrade you to a suite. We do only have 6 suites (4 with king beds and 2 with two queen beds) of 190 rooms in this building. These suites are not the same as you would expect in most hotels, as for the huge price difference, approximately $55 per night you were paying verses the $193.99 rental price. We do most often upgrade our Best Western Rewards members to these suites, but cannot to those booking through agencies already receiving a 25% discount on the rate. We did also have multiple other guests renting these rooms through out your stay, and they were not available everyday. Never was there a mention it would cut profit. I did also try to to move you rooms due to the noise level of the corner room you were in. I offered a 2nd floor room which was not an option for you (which your supervisor asked why you would not take). I offered all other hallways on the first floor, asked which you preferred, but informed you there were multiple rooms being used in each hallway, so I couldn't promise to predict the noise level for you. I asked where would be acceptable for you, where you would prefer to be moved to, as I was unsure which you would prefer, but you became upset & stormed out, not allowing me to try assist any further. It is unfortunate that we were unable to find a suitable room for you. As per the rest of the members of this crew, I only heard compliments about their stays.
Rating

gbbillnd, wrote review 26/01/2020

Consistently clean and inviting!

Comfortable oasis! I’ve stayed with these guys a few different times in the past 6 or so years, and never have I been disappointed! CLEAN! Always clean. For a facility of it’s age, I’m assuming olde... more

Owner Response
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
I am so pleased you enjoyed your stay with us! Thank you for taking your time to complete a review about your visit. I sure hope we will have you as our guest again soon!
Rating

Robert C, wrote review 02/01/2020

Service was exceptional

We checked in and found our rooms to be a bit farther from the pool than we expected so without issue they found us rooms near the pool entrance. We ate at the bar/restaurant on site and had service b... more

Owner Response
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
I am so pleased to hear you enjoyed your stay with us, as well as our restaurant & lounge. Thank you taking the time to complete a review!