Best Western Tower West Lodge

Watch out for this one! General Manager, Nicole Brown, refused to reverse charges for unauthorized transaction. Very unprofessional and dishonest. Some back story...Attempted to book a stay on the Best Western corporate site in which it stated booking unsuccessful and to reach out to the hotel. I didn’t want to go through the hassle, wanted to book something immediately; hence, I did somewhere else! Continued to receive emails from BW asking me to confirm the booking, which I’ve attached. Miss Brown says room was held on “good faith.” I never once received a confirmation of a reservation from her or a thank you for booking. Why would I think it was reserved? She chalked me as a no stay. Refused to show proof of a confirmation. I was really looking forward to staying at a beautiful place; that’s all I ever book. So watch out here, once she gets your info, she’s gonna do as she pleases. Best Western corporate no help at all, though I tried booking through them, want to put it on the hotel. less

I asked if the hot tub was going to be open that night, they said it would be open. Checked in, cleaning staff & their kids & stuff was everywhere in the halls & the hot tub was closed that night due to different reasons I was told by different staff. The breakfast you have to pay for tastes like soap. I was told the hot tub/pool was closed due to maintenance needing to clean & it would be open the next morning at 7am, well at 8am it was still locked, I asked the front desk & they said they’d have someone go open it, went down there around 10am & maintenance was spraying it down & cleaning it but was still open. Why it was closed with no one cleaning the night before was beyond me.. I’ve stayed at several best westerns all over the US & this was by far the worst experience. less

SUPER CLEAN !! Staff was great!! Will stay there again!!! They were very concerned about us driving and offered to help if we got stuck with safety covid guidelines it was nice they didn’t close the continental breakfast instead had someone serving it. less

This hotel is a little old, but our room and the hallways seemed to be recently updated. They advertised covid-19 measures, and the common areas and room (except for the carpet) seemed very clean. As a note, my wife hated the place, but I thought it compared to most places we have stayed while on vacation in the past. While looking for something on the floor I noticed the carpet had not been vacuumed very well. The room was spacious and the refrigerator nice and large. We had a quiet night and I wouldn't have an issue staying there in the future. less

I don't understand the terrible reviews.And frankly, the first time I stayed here, I was put off by the reviews, but the price of a room here sucked me in and I'm glad I gave it a chance! I'm somewhat of a picky person and I don't hand out 5 star reviews much, but I'm giving this place one. Here's why: Obviously, this place isn't the nicest hotel I've ever stayed in. I've now stayed here twice this summer and enjoyed each stay. The rooms are large and clean, good water pressure in the bathroom, they're pet friendly, I love the staff - from the front desk to the staff in the lounge and restaurant, they're all great! Yes, it's a little dated. The hallways are a complete maze with an odd room numbering system that I can't seem to figure out - I got lost more than one time! The fitness center needs some work - the two treadmills do NOT work - and I've tried to use them on two separate stays (once in July, and now in Sept). Please fix! Cuz I'll be back. I ate in the lounge on both of my trips. There's just somethin' about. You walk in, and they've got Sturgill Simpson blasting on the jukebox, bunch of locals at the bar, a few tourists at the tables, and everyone looks like they're having fun. It's dingy and dark and a little shady - it's exactly what I'd expect from a Gillette, Wyoming bar! CLASSIC! I love it! Plus the food is good - Mushroom Swiss burger is to die for. Breakfast isn't free. But it's GOOD. So eat there. Honestly, I'd rather pay for the breakfast and get decent food, than eat a stale bagel, questionable fruit and powdered eggs from your typical free hotel breakfast. This place is authentic, classic Wyoming, and ya gotta eat in bar and/or restaurant. I'm glad that Gillette is a good stopping point for my trips out west from Minnesota. I'll definitely be back less