Best Western Tower West Lodge

109 N US Highway 14-16, Gillette, Wyoming, 82716-3360, United States
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Best Western Tower West Lodge

The Best Western Tower West Lodge provides a convenient location for your stay in Gillette, WY, whether you are traveling for business or leisure. This hotel has easy access to I-90, Highway 59 and Highway 50.

Best Western Tower West Lodge i
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
109 N US Highway 14-16, Gillette, Wyoming, 82716-3360, United States

Reviews of Best Western Tower West Lodge

Traveller Overview:
3.5 Rating: 339 reviews
Excellent 31%
Very Good 24%
Average 13%
Poor 11%
Terrible 19%
Rating

603henry, wrote review 25/07/2021

Security the only problem

When checking in my entrance was at rear of hotel 11 at night and the doors were not secure. All access were propped open so anyone could walk through hallway past my room .that was the only problem ... more

Owner Response
Nicole Brown, General Manager at Best Western Tower West Lodge, responded to this review
Thank you for completing a review. I will be checking into your concerns. I am pleased to hear you enjoyed stay!
Rating

Hank R, wrote review 18/07/2021

HORRIBLE STAY, UNCLEAN AND ZERO CUSTOMER SERVICE

Unfortunately there was not a zero star option or I would have picked it. The stay and service was horrible from check in to check out, including a sub par dinner (service and food), at the steak hou... more

Owner Response
Nicole Brown, General Manager at Best Western Tower West Lodge, responded to this review
I apologize your stay with us was not not up to the standards we expect. The housekeeping issues have been address with the supervisor. I will be visiting with each desk staff member on how to better explain to enter the 2 suites such as you stayed in. You do have to enter the room from the 2nd floor to go down to main level to remove the chain & deadbolt on the ground level. Unfortunately, the microwave we were not informed wasn't working until your check out time, it was working the day before. Again I do apologize and all your concerns are being addressed.
Rating

kelbel10002021, wrote review 18/07/2021

Nice hotel

Friendly staff, clean rooms, parking lot needs improvement to accommodate larger vehicles and boats, location next to busy road with many semis. Able to bring my pet but I could not find a designated ... more

Owner Response
Nicole Brown, General Manager at Best Western Tower West Lodge, responded to this review
Thank you for writing a review about your stay. We do have a large banquet center parking area near the front entrance for large vehicles, I apologize this was not explained better.
Rating

Travelers2003, wrote review 07/07/2021

Excellent Staff w/ a few Cons

The staff was above and beyond friendly! This includes the front desk, restaurant and bar. Good location from interstate. Wifi was not as speedy as advertised - took 4 to 5 times to get initially conn... more

Owner Response
Nicole Brown, General Manager at Best Western Tower West Lodge, responded to this review
Thank you for your feedback. Please know we will address your concerns. We hope to see you again!
Rating

ninaaz57, wrote review 04/07/2021

No Elevator No Free Breakfast

This was a clean hotel but didn't offer free breakfast. They also have 2 floors and NO ELEVATOR. The pool was relaxing. BUT>>> They need to put a caution sign by the entry door to the pool area becau... more

Owner Response
Nicole Brown, General Manager at Best Western Tower West Lodge, responded to this review
Thank you for completing a review about your stay. We appreciate your feedback. I am pleased to see you enjoyed. Our signage from the pool must have disappeared, we will get a new one ordered.