Layout of this hotel is like a MAZE and keycard easily desensitized and need to walk to front desk yourself...
I love the breakfast served here because the scrambled eggs truly tasted like egg and not powdered watery egg taste; Thumb Up for this in using real eggs to make the scrambled egg which is RARE to find in other properties. I can finally taste the egg in hotel scrambled egg breakfast. This hotel has an onsite restaurant that is worth going every night as they served daily dinner special buffet. We were there on Sunday August 20th, 2017and their Dinner Buffet priced at $10.99 pp is quite a good deal. My kids love the foods there, the usual fare: beef, cabbages rolls, Pineapple Ham, Fried Chicken, salads, 2 kinds of soups, mash potatoes with gravy, Mac & Cheese and a small dessert corner. The room key cards do not seem to work after we came back from the dinner at the hotel. It was a long wait for the front desk to answer my call outside my second floor room at Building # 3 and was told by this guy at the front desk that I must have desensitized the key cards by placing the key cards next to my phone. Now, this is something new that I learn of key card technology that one cannot put the key card on any electronic as it might desensitize the room key card. I know this is a bogus story since I stayed in many hotels in the past and present and when situation like this happened, nobody ever provided me the excuse that I placed my key card next to electronic devices. I told this guy to send someone to deliver a new key card to my room instead of me going down with my 7 and 11 years old daughter and walked from Buidling #3 to front desk and back again. It is only 8:30 pm and my request is met with a flat No because there is nobody he can send up. Plain laziness and lack of customer service are my summarization of the front desk for this property. Management, please do me a big favor by educating your front desk not to tell bogus story about key card get desensitized when putting next/on top of cell phone. My husband is in the cell phone research and development technology field and when I told him this after our trip, he LOL and told me that I easily bought in with the myth of key card desensitized due to putting next to electronic devices. No matter whether it is a myth that is true or not, the way this person handled the situation left me with very little desire to want to stay in this property because every time you are lock out of your room and you are assigned room further away from the front desk, the front desk will put the blame on you and expect you to walk back to front desk to pick up a new set of key card. The inconvenience of the guest is not addressed by the front desk when this property is like a sprawling maze with long winding hall way that branches out to exit door followed by open walk way to another building of room and no elevator will try your patience after a long tired journey in the car. I would not stay at this place but will patronize the onsite restaurant for the daily dinner special because the foods are quite good and price is reasonable. less