Best Western Tower West Lodge

Our bathroom lights were not attached to the ceiling and hung down a good six inches. Above one of the beds you could see left over ducting and insulation through the vent. This hotel has not been taken care of or managed well. less

This was a one night stay and without reservations. We had three rooms all on the second floor. Our rooms were clean and the carpet and furniture were newer. The restaurant was nice and the food was good. The price wasn’t bad for a hotel restaurant. Breakfast cost 5 dollars and is a buffet. Well worth 5 dollars. This hotel does NOT have elevators nor does it have sprinklers for fire suppression. less

They had a soft bed and nice amenities. The had comfy pillows and the air-conditioning was the best. The rooms were kind of confusing, though. It was walking distance to a lot of restaurants like Pizza Hut and 2 gasoline stations each with mini-groceries. The breakfast was kind of boring, though. less

The staff was rude. We were moved to 4 different rooms. Each room had urine stains, smelled like mold, was very dirty, and fleas were biting my wife and kids. We requested a pack and play and they gave us a broken crib with duct tape on it. Each time they moved us the room was horrible. We didn’t stay at hotel. They refused to refund us our money. They stated that they were not authorized and couldn’t physically do. We later found out they lied to us and actually could. We tried to contact manager but the number they gave us didn’t work. We asked that they contact us to resolve the issue. They refused. Each time we called they stated they we not in; we found out later that they were but refused to talk to us. less

Check in and check out were fast ans easy. All the staff was great! Very upbeat, helpful and friendly. breakfast buffet for $5.25 was good...nice selection. room was nice, although you could tell it was an old-school hotel that had been redone. My room had a backdoor that went out to a courtyard...that was nice. Bathroom was a little small as i practically had to climb over the toilet to get into the shower. Really only "negative" thing i noticed was the smell in my room...it smelled like an old cocktail lounge...you know...that boozy stale gin and vodka smell. All in all, It was definitely a good stay and i would go back. less