This is an older establishment, and all that that implies. However, check in was speedy, and our room was clean and quite large, with all the expected amenities, except for a microwave. There is a nic... more
This is an older establishment, and all that that implies. However, check in was speedy, and our room was clean and quite large, with all the expected amenities, except for a microwave. There is a nice courtyard, with several seating areas, but if you go out in the early morning, the sprinklers are activated, and all the wooden benches are wet. If you are fortunate, at least one of the patio chairs will be in a spot that the sprinklers don’t reach. Nice pool area, with hot tub. Our room was quiet, the beds were comfy, and we had plenty of thick towels. In the morning, I found a coffee bar located in a hallway near the lobby with coffee, water, hot water, tea bags, and powdered creamer - no cream, milk, or mini moos. When I went to the front desk to inquire about the location of the breakfast area, I was directed to an on-site restaurant. I asked a hostess if there were no complimentary breakfast, and she said no, just a full service restaurant. She noticed that I was having difficulty carrying my coffee because it was so hot, and she went and got me sleeves for the cups, which were NOT provided at the coffee bar. Got back to the room, and found hubby had been given coupons at check in for $5.00 breakfast in the restaurant, or 15 percent off if you order anything you want. Went back for a second cup of coffee, but, alas, the coffee dispensers were empty. As you can tell, coffee in the morning is pretty important to me. Overall, this establishment is a good value, and I would stay here again. less
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
Thank you for completing a review about your stay with us. I appreciate your candidness, and we definitely consider ways to improve upon the items in which you have commented. I hope you enjoyed the rest of your trip!