Somewhat disappointing stay in Gillette, WY
08/10/2016 Paul M, Mukwonago, WI, United States
I typically stay at Best Westerns when traveling and the Tower West Lodge was right on my route at a decent stopping point and offered a great price for a night's stay. The staff was friendly and hel... more
I typically stay at Best Westerns when traveling and the Tower West Lodge was right on my route at a decent stopping point and offered a great price for a night's stay. The staff was friendly and helpful; the room accommodations were fine and the bed comfortable for the weary traveler. Unfortunately, the WiFi offered a standard and a premium service. Since I didn't require any streaming services, I chose the standard service, which constantly lost connection to the internet. I called the reception desk about the problem and the staff person was kind and thoughtful enough to offer to change my room to a more central location, which I did, but the change didn't help matters and I ended up giving up on the motel's WiFi. I had breakfast in the motel's restaurant, as I'd received a voucher that included four reduced price offerings from the motel. The french toast was excellent, coffee was included and the waitress provided good service, but a comparison of the price with the regular menu showed the portions were reduced proportionately with the voucher price. It reminded me of the hotel keeper in Les Miserables, everything was extra, lol. less
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review
I am pleased to hear most of your stay was enjoyed. I apologize for the inconveniences caused by the internet, and I will have this looked into right away. We do offer a hotel guest coupon that offers 4 meals for only $5.00 that does include coffee. The cost of these meals is much less than menu, therefore the portion smaller. But you could also opt to order from the full menu with a discount of 15%, as stated on the coupon. I apologize for the confusion, I will visit with the staff about maybe trying to explain it better. Kind Regards!