Noisy and Doesn't appreciate loyalty
I stayed at this hotel with colleagues while opening a new store in town. We stayed for 7 nights.
Good points: super clean rooms and impeccable housekeeping. Restaurant has good breakfast with a buf... more
I stayed at this hotel with colleagues while opening a new store in town. We stayed for 7 nights.
Good points: super clean rooms and impeccable housekeeping. Restaurant has good breakfast with a buffet not too much different than a Comfort Inn. Did not get to try dinner as they close at 9.
Bad points: reception staff and manager will lie right to your face. If you are a rewards member (I'm a Diamond) then you are entitled to an upgrade to a suite when available. I always verify availability on the website before asking. They had suites available for the entire time I would've there. When I asked for my upgrade I was told there were not any suites available. Upon speaking to the manager I was told that giving me a suite would cut I to her profit. That those rooms go for too much money to give them away. She obviously doesn't understand the purpose of a loyalty program.
The sad part for her is that my team and I will now be visiting Gillette three more times this year at a minimum and staying at least a week. That's 4-5 people at a time. However, we will probably stay at the La Quinta.
One more bad point. The hotel is very noisy. Poor insulation between the walls allows you to hear everything going on in the room next door. According to the manager, there are no quiet hallways to move to.
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Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
I would like to start by apologizing we were not not able to upgrade you to a suite. We do only have 6 suites (4 with king beds and 2 with two queen beds) of 190 rooms in this building. These suites are not the same as you would expect in most hotels, as for the huge price difference, approximately $55 per night you were paying verses the $193.99 rental price. We do most often upgrade our Best Western Rewards members to these suites, but cannot to those booking through agencies already receiving a 25% discount on the rate. We did also have multiple other guests renting these rooms through out your stay, and they were not available everyday. Never was there a mention it would cut profit.
I did also try to to move you rooms due to the noise level of the corner room you were in. I offered a 2nd floor room which was not an option for you (which your supervisor asked why you would not take). I offered all other hallways on the first floor, asked which you preferred, but informed you there were multiple rooms being used in each hallway, so I couldn't promise to predict the noise level for you. I asked where would be acceptable for you, where you would prefer to be moved to, as I was unsure which you would prefer, but you became upset & stormed out, not allowing me to try assist any further.
It is unfortunate that we were unable to find a suitable room for you. As per the rest of the members of this crew, I only heard compliments about their stays.