Old, old, gross, smelly, dark and smelly.
17/06/2019 831pattim, Joliet, Illinois
Smells like old smoke, stuff on the ceiling, bathroom door won't open, toilet didnt flush. Very dark. No breakfast, which is our fault. It is the reason we stay at Best Westerns, we want to grab break... more
Smells like old smoke, stuff on the ceiling, bathroom door won't open, toilet didnt flush. Very dark. No breakfast, which is our fault. It is the reason we stay at Best Westerns, we want to grab breakfast in the morning and go. Nope, not here. Cookies were weirdly cooked. Stuff on the handle and walls. Phone doesn't work when we went to call about the toilet. The cigarette smell is the worst part. And for 10 of us (we have three rooms, but these items were just for one of them, 2220) we get $15 breakfast voucher for their in house restaurant. No thanks. You get what you pay for. less
Nicole B, General Manager at Best Western Tower West Lodge, responded to this review
My apologies for your dissatisfaction with your stay. We will definitely be investigating your concerns to better prevent such things for our future guests. This is not the standard we expect.
We are full service hotel with a full service restaurant available, therefore this is no complimentary breakfast. We do offer a full hot breakfast buffet which includes: coffee, juice, hashbrowns, sausage, pancakes, French toast, scrambled eggs, biscuits & gravy, pastries, and fruit, I am sure you can get that kind of option any where else for just $5/person.
I hope you enjoy the remainder of you trip, thank you addressing your concerns.